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“Very Bad Experience that Ruin Your Holidays !!!”
Review of Urban Patong

Urban Patong
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Urban Patong
Ranked #306 of 409 Patong B&B and Inns
Reviewed February 28, 2011

I had booked a studio room by paying 50% of deposit at www.urbanpatong.com. Upon checking in, I was shock when the check-in staff told me that all the rooms are full, no room available eventhough I had paid the deposit. We were transfered to another room at another hotel within walking distance by the check-in staff. The room we got was bad in condition, old furniture, and very dirty, we had to get the cleaner to clean the room, there are no water kettle, cups, three-pin plug, slipers etc... We went back to argue with Urban Patong, the check-in staff showed me a sample room of Studio type, the Studio is totally different from the pictures shown in www.urbanpatong.com. They told me that all pictures shown on their websites are deluxe type, not for studio type,
so she said it is better to transfer to another better room at another hotel (the worst hotel that we ever stayed ) which they are liaising with. I find that they are very dishonest in doing business. Beware if you are planning to make booking with Urban Patong, no guaranteed room, do not believe on their pictures on their website, the room you'll get might not be the same as in the pictures, you might also be transfered to another hotel which the room is bad.

Stayed: February 2011, traveled with friends
3  Thank ynlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (13)
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6 - 12 of 13 reviews

Reviewed December 20, 2010

My wife stayed at Urban Patong on December 5th, 2010 as part of a company outing. She unfortunately left her mobile phone in her room after checking out. At the airport with the aid of a native Thai speaker spoke to "Kookkai" who confirmed she found the phone. She told us We should send her An email. We did so instructing her to send the phone via FedEx (the local number & our account number were
provided), we waited and waited.

Finally fed up with no response I called Kookkai and she again confirmed that she had the phone in her possession but was waiting for our email. Flabbergasted I immediately emailed and faxes the original email to her and the hotel email addresses listed on the homepage. This was last week. Still no word from her or the staff at Urban Patong. Unbelievable!

  • Stayed: December 2010
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Thank Jelco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2010

We stayed here for 5 nights in March this year, a friend recommended it, and we paid 6750 THB for the 5 nights. Nice clean rooms, serviced every day, helpful and friendly staff, which would go out of their way to help you with trips and advice on places to eat etc. The hotel is on a busy road and about a 10 minute walk to Bangla road and the beach; our room was at the rear so the any noise from traffic wasn’t an issue. I found this hotel value for money and in a decent location, away from all the noise and rowdiness of Bangala road, good place to get your head down and a decent base for exploring Phuket. Would recommend for Budget travelers or people who prefer spending most of their holiday away from the hotel.

  • Stayed: March 2010, traveled as a couple
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1  Thank Jerseymick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2010

OK hotel close to all the night markets and big tourist orientated Jungceylon shopping centre, and also the two beach roads. Spacious and modern room, TV with lots of channels. Comfortable bed and nice clean bathroom. Good deal. Recommended to budget travelers to Phuket/Patong. Put glass across the bathroom window to block out the traffic noise, and all will be good. Many conveniences around this hotel, and it enjoys a better position than the other guesthouses around. It is not tucked away inside the small roads. Nice and friendly reception staff. Be careful of motorbikes when crossing the road to the shopping centre. Massive Muay Thai stadium just around the corner. Free wifi.

  • Stayed: July 2010, traveled as a couple
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1  Thank richard_marie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2016
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  • Stayed: April 2015, traveled as a couple
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Thank Vittorio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2014 via mobile
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  • Stayed: January 2014
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Thank Plusminus87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2011
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  • Stayed: November 2010
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Thank mikiandtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Urban Patong

Address: 188/2-3, Sai Kor Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Free High Speed Internet ( WiFi ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #306 of 409 B&Bs / Inns in Patong
Hotel Class:3 star — Urban Patong 3*
Number of rooms: 17
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Also Known As:
Urban Patong Phuket

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