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“Wonderful Experience”
5 of 5 bubbles Review of B-Lay Tong Phuket

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B-Lay Tong Phuket
Ranked #56 of 319 Hotels in Patong
Certificate of Excellence
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1,014 reviews from our community

Traveler rating
    504
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    30
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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  • Chinese (Simplified) first
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English first
Raipur, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2014

# Very welcoming & cooperative staff... (special thanks to Nina & NOK)

# Very nice location .. Just on beach ... Close to market ..

# Very clean & very relaxing rooms ...

# We got the pool side room (Pvt. Pool) & it was wonderful.. I like the bathroom specially with a glass partition on the room side...

# the hotel staff has got everything their guest required to enjoy the beaches like Beach Bag.. Beach towels, Good toiletries etc. And they are eveready to serve you and help you ...

# Good wifi & internet

# Perfect for family, kids & honeymoon couples

#### Thanks B-lang staff for making my trip perfect ####

&

" A big thanks to the people of Thailand & Phuket for their so much cooperative & supportive nature.. .. Everything is so planned & perfect in phuket.. U will never feel any pain travelling there ... And everyone must visit to Phuket with family & friends. .. To enjoy the Best Beaches of the world & Phuket fantasea show & much more that cant be explained in words ...."

Room Tip: Rooms on the pool side are best
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank Nikkunj_Garg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this review, April 11, 2014
Dear Nikkunj_Garg,
All of us at MGallery B-Lay Tong Phuket would like to thank you for your delightful review and posting so many pictures of our resort.
We are looking forward to welcoming you back soon.
Best regards,
Mathieu Lacabanne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 6, 2014

This hotel is simply stunning! Environmentally friendly, clean and very chic. Far enough away from the hussle and bussle of Patong but still close enough to stroll down and check it out. Great restaurant and bar too.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank allbeefpaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this review, April 7, 2014
Dear allbeefpaddy,
All the team would like to offer our sincere thanks for your delightful review.
We are definitively proud of the hotel location and the food and beverage quality we provide.
We are looking forward to welcoming you back soon.
Best regards,
Mathieu Lacabanne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 6, 2014

Was our first time in Phuket as a couple. I chose this as it was based on most popular and commercialised beach: Patong. The convenience in terms of ATMs, bike rentals, food from 7elevens, restaurants and massage parlours is unparalleled. As is the proximity to Patong beach which for all its commercialisation woes had some of the best waves, which we enjoyed catching and riding for hours on end in the first few days.

Hotel itself is very anti-Phuket, i.e. very understatedly classy and a sparse, unitimidating retreat for couples.

Being a boutique hotel, the paintings all over were a welcome relief from otherwise staid, brutalist bauhaus structures. Infinity pool overseeing the beach with a main road in between is quieter than I had thought and the poolside bar with pool-submerged stools and deck chairs were a real treat. Hotel staff were polite throughout; room service prompt; little details like lockable safes and umbrellas welcome.

And finally the food: in our deal, the breakfast buffet wasn't included (it costs a ridiculous 450 THB per person), but evening cocktails were, and they were consistently classy. The restaurant chefs are a class apart. Always keen to improvise, from poolside food to evening meals: everything was perfect. The manager (Mr Oh) was very patronising while explaining native dishes but meant well, so we let it slide.

To be honest, the charm of the place died for me after 4 days: there is a staidness and squareness to the place that gets to you after a few days, but obviously this is down to personal preferences and temperaments. I would recommend this place easily as it seemed to be managed well and as a hotel project, well located and put together. Though a repeat stay for me is out of question.

Room Tip: Pool-accompanied rooms are a bit of a downer due to the weather and the unlikelihood of you using th...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coronaurora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this review, April 6, 2014
Dear Coronaurora,

Thank you for taking the time to share your experience at B-Lay Tong, MGallery collection.
I was delighted to read that you enjoyed your stay globally and in particular the quality of the food. Your kind words have been passed to our culinary team; this will certainly motivate them to keep up the good work.
Our hotel is indeed very design and a showcase of modern Art. It has a very strong identity and therefore cannot leave travelers indifferent.
Thank you and best regards,
Mathieu Lacabanne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chengdu, China
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 29, 2014

To be honest this review could of been better but because of how the hotel reacted to us having money stolen and how serious the matter was B-Lay Tong Hotel gets a "Terrible" rating from me and i'll explain how this happened later.

So it all started when a group of 5 of us decided to book at the hotel for 1 week and from the photos and other reviews on TripAdvisor was really looking forward to it. The only thing is with this hotel is there is no complimentary breakfast included which is surprising for a 4-star hotel. The TV signals were dismal and out of a full list of channels available only 2 channels were actually watchable. Not sure if it was the same in other rooms but thankfully we were all out on most days so had no time to watch TV so good luck to anyone expecting to watch some decent tv. There were also no movies available on the TV which is also shocking for a 4-star hotel. Thank goodness for wi-fi otherwise wouldn't be able to watch anything.

The room was ok but on our first day it was full of Mosquitoes and had to go to 7-eleven around the corner to purchase something to kill them. The hotel should really spray something in the room before new guests arrive or provide something to kill them. Also when the room was cleaned the dead mosquitoes remained so it really wasn't done properly.

On Sunday 2 of us went on a day tour and the others went on a two day tour to an island so spent time away from the hotel. When 2 of us came back from our day tour we found that both of our wallets had a total of 600 Chinese yuan missing! We knew this because we hadn't used the money and needed it at the time to exchange into the local currency to use for our holiday. Our wallets were in two separate locations and we triple searched the room thinking that we might of misplaced it but we didn't. After reporting that money had gone missing from our room to the reception desk and involving the police it was found out that the only other person to enter our room apart from us was housekeeping but the B-Lay Tong hotel had no proof even though housekeeping were the only department to step foot in our hotel room the day we were away on our tour. There was no proof because hotel staff know where all the cameras are and how much time is needed to clean each room. Our wallets were left in our bags all zipped up and we didn't expect anyone to steel our money from this 4-star hotel. The hotel didn't take responsibility for this and lacked communicating with us after we reported this to them. When the other people in our group returned after there 2 day tour one of them also found that money had been missing from a locked suitcase. When reporting this to the hotel and police in my opinion they thought it wasn't possible because how can housekeeping open up a suitcase lock? Well it was one of those security locks which airport staff can open without damaging it so i'm sure staff at the hotel would be able to do something similar especially with the amount of guests coming and going in the hotel. So after going through all this with two separate rooms having money stolen while away on tours there was hardly any communication from the hotel and not even an official apology. On our last day we demanded to speak to the hotel manager which was the first time we saw him. He should of come to us the moment we reported it days before and the hotel should of at least offered something to us as this happened in the hotel and we were their paying guests. Not even a bottle of wine sent to our room to say sorry for the inconvenience! We understood the police were investigating but the hotel did nothing for us until we made a scene on the last night of our stay. They did offer us a free transport to the airport for the next day but as it was the last night and we were checking out the next morning we had already arrange transport. the hotel manager should of stepped up and made his presence known when something so serious first came to light.

Even when we checked out in the morning there was nothing just a thank you bye! And our money got stolen under the roof of this hotel!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
10 Thank Thakksy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this review, April 1, 2014
Dear Thakksy,
I would like to thank you for your comments and was pleased to read that the score of your review does not reflect your overall experience in our hotel.
Please rest assured that we are taking the appropriate measures to address the mosquitoes issue and improve our TV signal.
Regarding the allegation of stolen money, we believe that we have taken all the necessary steps and care and it truly is regrettable you do not feel this way.
Our Security Manager investigated the cases as reported to us first but could not find any evidence as to how a locked suitcase was broken into. As a result of this and the serious nature of the allegations we had no hesitation in referring the matter the Police. Naturally this takes more time once the Police were involved.
Regretfully the police were unable to proceed further with the issue due to a lack of evidence as you already mentioned.
We are sincerely sorry however for the lack of communication and would like to apologize for the inconvenience caused.
I sincerely hope that your experience will not impair your and other travelers confidence in our hotel and network.
Best regards,
Mathieu Lacabanne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean Grove, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 27, 2014

We stayed he for a week just recently, we had a room with direct access to your own pool Fantastic, also the 1/main pool is also a lovely place to sit and relax
The rooms are made up every day (if you want) which ensured the room was always clean. With the beach across the road and a constaint 34 degress you could not ask for any more options to relax and enjoy the sun.
Buffet breakfast was in our deal and it had everything you could want, we ate there 2 of our 7 nights but could have ate there every night as the food was excellent, but it was only cause we wanted to try other places that we didnt.
Overall it was a great place to stay.

Room Tip: Suggest pay the extra and get a room that has direct access to your own pool. Its about 10 - 15 min...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Darren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this review, March 28, 2014
Dear DarrenG,
We sincerely appreciate you taking the time to provide your feedback.
Your kind words have been passed to the team, this will certainly motivate us to keep the good work.
We are looking forward to welcoming you back soon.
Mathieu Lacabanne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 25, 2014

We stayed here recently for 6 nights with our 6 and 3-year olds. We had such a great time at this hotel and will definitely be back! The hotel is clean, beautiful with great service.

Pros:
(1) Amazing pool. It's a huge infinity pool and one side of the pool is transparent. We took pictures of our kids when they were swimming in the pool from outside, the pictures were very cool (sort of looked like underwater pictures). Our kids loved the pool and played by the pool for hours everyday. We also enjoyed having drinks sitting on the bar stools in the pool. Our kids loved their mango smoothies!
(2) Cleaner beach. Since B-lay Tong is at the end of the Patong strip and less crowded, their beach area is much nicer and cleaner than other parts of Patong beach. We ran every morning on the beach and could tell our side of the beach is the best of the entire Patong beach.
(3) Loved the food at the restaurant! We ate at the hotel restaurant most of the time and the food was amazing! We tried almost everything on the menu and loved everything (my husband is Thai and he was impressed with their food). I loved their lamb, snow fish, pad thai, pad see you, grilled prawn and green curry dishes. The breakfast buffet was also great, had a good mixed and Asian and western food.
(4) It's a new hotel and the rooms were very modern. Our room was clean and furnitures were in great shape. We loved the rain shower in the bathroom.
(5) Great service. The staff are very friendly and always had a smile.

Cons:
- There really isn't any for us. The only thing I can think of is that some people might want to be at the center of Patong beach to be closer to the mall area. But it wasn't an issue for us, it's a short walk (around 15-min) to the center and we didn't mind the walk. There is a 7-Eleven right around the corner from B-lay tong, it was great being able to walk there to get drinks, snacks etc.

Thank you B-lay Tong for such a great family vacation!! We are already thinking about when to go back there again!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank shuwang88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLAYTONG, General Manager at B-Lay Tong Phuket, responded to this review, March 27, 2014
Dear Shuwang88,
Thank you very much for taking the time to share your experience at B-Lay Tong hotel with such details.
We were delighted to read that you enjoyed your stay with us; I have shared your comments with the team.
We are looking forward to welcoming you back soon.
Best regards,
Mathieu Lacabanne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about B-Lay Tong Phuket

Property: B-Lay Tong Phuket
Address: 198 Taveewong Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#11 Business Hotel in Patong
#19 Romantic Hotel in Patong
#19 Top resorts Hotel in Patong
#21 On the Beach Hotel in Patong
#30 Spa Hotel in Patong
#30 Family Hotel in Patong
#36 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — B-Lay Tong Phuket 4.5*
Number of rooms: 123
Official Description (provided by the hotel):
Prime beach front location at the quiet north end of the world famous Patong Beach within close proximity of the busiest eateries, shops and bars. The resort's 123 rooms and suites have a feel which exudes modern playfulness and funky vibes mixed with Four Elements colors scheme. It offers spectacular sunset views from its 198 lobby bar which overlooks the white sandy beach and sparkling turquoise waters of the Andaman Sea. In addition, free Wi-Fi internet access is provided throughout the resort's guest rooms and public areas, just 40 minutes south of Phuket International Airport. ... more   less 
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Also Known As:
b-Lay Tong Phuket, Mgallery Hotel Patong
B-Lay Tong Phuket Patong

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