I handed laundry in at 9:30 am on the last day of our stay at absolute bangla suites, the hotel policy states if handed in before 10am it will be returned same day. I phoned up at 5pm that day and enquired about it and was told it would be ready by 6pm. I waited till 6:10pm and phoned again, there response was it on its way up now. I call again at 6:30pm, same answer. I then made another call at 7:30pm asking about it as the hotel is tiny and there isn't any possible way it could take over an hour to get to my room. I then went down to reception to find out what the situation was, told again it was coming now. After waiting another 30 minutes at reception my laundry finally arrived and it was still damp.
Normally this wouldn't be a big issue, but I needed my laundry so I had clothing to wear to dinner that we had made a reservation for at 7:30pm. Due to the fact I was told just after 6pm that it was ready and on its way to my room, I didn't go out a purchase new clothes for dinner.
Running late for dinner also meant I missed to pick up bus where I had purchased tickets to the kick boxing that had already been paid in full at a total of 3000b (roughly $100 au). After multiple attempts at finding my own way to the boxing stadium, three tuk tuks later costing roughly and 800b I made it only to catch the last two fights (ten minutes worth).
During check out the next morning when the bill for the laundry was handed to me I said I was going to pay full price. I offered to pay 50%, even after all the money the hotels lies cost me. He argued with me, during this time I had a bus waiting for me out the front and I had to leave. I said I have to go, we will have to sort this out over the Internet.
I received an email from them stating that it needed to be dealt with and to contact them at my convenience. In which I replied to charge my card 50% of the bill.
After a few days of not checking my emails as I'm on holidays and trying to avoid that sort of thing. I looked and found a few more from absolute bangla suite, the last of which was a threat stating if I did not send my credit card details and expiry date they would share my personal information attaching copies of my partners and my own passports.
I will never be staying with them again and erg everyone to do the same. There are hundreds of better places to stay in the same area. Don't risk being the victim of identity theft.
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- Also Known As:
- Absolute Bangla Hotel Kathu
- Absolute Bangla Suites Patong, Phuket