Checked into the hotel on 28 Nov for 7 days. I expect to see friendly staff as mentioned by so many reviewers but OMG.
The receptionist who attended to us insists on charging BHT130 for each of my 2 children aged 9 and 10. I replied that since they are below 12, they should not be charged unless they eat they breakfast. She retorted that since they will still use the hotel facilities, they must pay BHT130 each. This rude person even said that if I am not happy, do I want to cancel my booking?
I really hit the roof. I asked her why she is so rude? Her reply - if I am not happy, I can talk to the manager. She dare me to complain to the manager who was standing just a few steps away. Of course I complained to the manager. He agreed that I do not need to pay for my 2 children if they don't eat breakfast.. So I paid for the balance of my hotel charges in cash. Credit card payment attract a 3% surcharge.
I asked the manager for the name of this rude receptionist (they don't wear name tags) and he only give me her nickname "PA".
Service aside, the room is OK for the price paid. Breakfast is basic, most unimaginative and repetitive. The location is good and only 5 mins walk to Jungceylon.
There's not much facilities to speak of. Wi-fi is free in the lobby but bring your own lap top. Even then the connection is not good.. Extra towels, pillows are chargeable.
The warm Thai hospitality in my 2 previous trips to Phuket had brought me back here for a 3rd time. However this encounter with the hostile receptionist definitely made it my last Phuket trip.
- Official Description (provided by the hotel):
- The resort features 98 comfortable rooms with high quality bedding. All our guest rooms are designed in modern style to ensure your comfortable stay. The resort caters many room types starting from Standard, Superior, Deluxe, Mini Suite (Jacuzzi room), Executive room and Family Connecting room ... more less
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- Also Known As:
- Apk Hotel Patong
- APK Resort Patong, Phuket