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理查 张
Singapore

Bad attitude/rude receptionist/staff

Review of APK Resort
3.0 of 5 bubblesReviewed Aug 28, 2011
To: Anucha Phansiri, Reservation Manager at APK Resort,
Hi, I've booked my stay with APK resort for a 5days/4nights from
4th-8th Sept 2011, I've come to know about the bad review about
the bad attitude/rude receptionist/staff, do the manager care to response
to the comments? Has the situation change?

Thank you and regards,
Richard Teo PP
Date of stay: August 2011
Trip type: Traveled solo
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
APKPATONG, Reservation Manager at APK Resort, responded to this review
Responded Sep 8, 2011
Dear guest,

Thank you for the post and the concerns regarding the former reviews. We understand the reviews are based on individual opinion. However, we would love listening to your honest review about the experience at our hotel on this September. We would reallly appreciate if you could point out the pros and cons of our hotel which would definately be of help for the fellow travellers to make a decision.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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70 - 75 of 168 reviews
Reviewed August 11, 2011

My family and I stayed 4 days at APK Resort & Spa. We booked 1 family room for 4 adults and 1 standard room for 2 adults. The hotel check in staff are nice enough to arrange us to be on the same floor. The rooms are clean, tho a bit old and need some maintenance. What I love about the rooms is that it is very bright and cheery when the curtains are being drawn. We didn't use the swimming pool as we are always out early in the morning and back late at night. We did check out the pool, it looks clean, tho definitely not recommended for kids as there's not enough surrounding barriers. The resting area around the swimming is not very well maintained. The location is fabulous! It's just about 5 - 8 min walk to shopping area, food street and pubs. For the price that we paid, I think it's good value for money!

Date of stay: August 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 5ylv1a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 16, 2011

I stay here with my family for our holiday around 6-7 days, we got pleasure all of us, room is very clean and cool, staff's services was friendly, location is first to close to the local market where you can find cheap food and various food, also you can walk to the shopping complex’s name Jungceylon , next you can walk to the most nightlife at Bangla walking street, we need to say thank you all of staff for all help and we promise we will stay here for the next time again and again.

Date of stay: May 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank SilviaLa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 24, 2011

This is the first to visit Phuket for my honeymoon trip once we check in receptionist who do check in greeting us and warm welcome and smile always and on that day the weather so hot,we got welcome drink and cool towel....oh wonderfull during check in manager name gritchtrin come to greeting and ask us about the trip he very frindly and helpfull during our stay here, I amazing very much why we stading by allday and night time,I aks him why I saw him evrytime he said he have to in charge evrything in hotel and he live in the hotel,so other day when we come to have breakfast and to back we amazing to much because our bed to be decorated by flower and on the bahttube and we got congratuation's card from Mr gritchtrin manager also.next time if we come back to phuket we have to stay this hotel and recommend this to other person for your choice.

Date of stay: April 2011
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lovelydea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 22, 2011

Beware staying at this place. Some of the staff is openly rude and a manager does not work on shift at all times so there is not always a manager to report things to. I had a receptionist, Praneo, act extremely rude to me and my guest at the front desk and there was no manager due on for four more hours. Her answer was "this is my country, you are visitor, my manager will not listen to you." It is a shame since the rest of the staff did not act in this manner during the previous days. After the incident she sat on her cell phone and spoke like she was sitting at home. I booked another hotel to finish my trip at. It was obvious that she and the staff working that shift had done this before so they were not concerned. There are plenty of hotels in the area so don't waste your time here.

Date of stay: April 2011
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank focused808
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 10, 2011

If u use credit card, u have to pay for visa charges even you had paid online! Which mean double charge! It just their procedure. Even you are the customer n paid for the service, the receptionist will shout n give u bad face! Totally bad experience on our last day!

Date of stay: December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Ys W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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