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“Overpriced!”

Hard Rock Cafe Phuket
Ranked #60 of 662 Restaurants in Patong
Price range: $5 - $32
Cuisines: American
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Restaurant details
Good for: Families with children
Dining options: Breakfast, Lunch, Dinner, Late Night, Delivery, Reservations
Reviewed November 27, 2012

Misleading pricing! Had to reread the bill when it arrived. Got the "free" shot glass with expensive shooter. The bill had us paying for the shot and the glass. Not the way it read when we were doing the purchasing. The B52 was $13 and the "free" shot glass was another $15. Wow. Plus an automatic 10% service charge on everything, including the "free" shot glass. $80 for two sandwiches a small Singha pitcher, and the shooter.

    • Value
    • Atmosphere
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    • Food
Thank Randy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JB T, Director of Sales at Hard Rock Cafe Phuket, responded to this reviewResponded December 10, 2012

Dear Guest,

We are so sorry that you had a up set experience while your time at the Hard Rock Cafe Phuket.

There are keeper page which customer can order the cocktail with and keep the glass in better price when buy seperately. Please find my contact details and get intouch with me for further discussion. And hope to welcome you back to Hard Rock Cafe Phuket once again soon.

Best regards,

JB Sasichol Thongnark
Director of Sales & Markeitng
jeab.t@phuket-hrc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,963 - 2,967 of 4,055 reviews

Reviewed November 19, 2012

This place is giving Hard Rock Cafe's a very bad name. The foods was very, very bad. The nachos were hideous. The burgers were awful. It was probably one of the worst meals we've ever had in a restuarant anywhere. Even the kids said the food was crap and they'll eat any old fried stuff.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Gail C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JB T, Director of Sales at Hard Rock Cafe Phuket, responded to this reviewResponded November 21, 2012

Dear Guests,

Thank you for taking time sharing your review regarding to your upset experience.

We are truly sorry that you have left with such a bad impression this time. Please find my contact details below and get in touch with me for further discussion.

Best regards,

JB Sasichol Thongnark
Director of Sales & Marketing
jeab.t@phuket-hrc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2012

Big and clean with lots to see but was let down by the food. Was not bad or anything but was not up to the price you payed. Staff where good and where there when you needed them. Once off thing going there and may try in another country.

Thank mooi1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JB T, Director of Sales at Hard Rock Cafe Phuket, responded to this reviewResponded November 21, 2012

Dear Guest,

Thank you for taking time sharing your review on TripAdvisor.

Nice to hear that you enjoyed our cafe our service. We are sorry to for the pricing that we are now looking in to it closely.

Hope we have a chance to weclome you back once again.

Best regards,

JB Sasichol Thongnark
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

We just popped in for a few cocktails and spring rolls and were being quite diffiicult customers with all our questions regarding the new reward system of theirs and this little lady (Vyte) was ready to run around finding staff who could help and answer, being smiley all times and so kind and cute and sweet!! THANK YOU VYTE!!
Anett & Roderick

    • Value
    • Atmosphere
    • Service
    • Food
Thank RoderickGroeneveld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JB T, Director of Sales at Hard Rock Cafe Phuket, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you so much for taking time write us your review.

Nice to hear that you had enjoyed our Authentic Hard Rock Experience from one of our BEST server "VYTE". We will forward your message to her and will share this to all of our staffs.

We are looking forward to welcome you back to Hard Rock Cafe Phuket once again soon.

Have a Rockin' Day!

JB Sasichol Thongnark
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

We loved this place that much that we went there twice on our Thailand holiday.
The food was delicious,the meals were huge and the "creme brulee" was to die for,but what made our night was the staff they were so friendly and fun:)
We even went there one night just to have a coctail and listen to the band,which was a group of young people that were interacting with the crowd singing and dancing, everyone was joining in there was lots of smiles and lots of laughing to be had by all...Great night :)

    • Value
    • Atmosphere
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    • Food
Thank Tracy049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JB T, Director of Sales at Hard Rock Cafe Phuket, responded to this reviewResponded November 7, 2012

Dear Guest,

Greetig from Hard Rock Cafe Phuket.

We would like to thank you for thaking time to share the comment on TripAdvisor.

It was nice to hear that you have a great time with us and we are looking forward to welcome you back to Hard Rock Cafe Phuket when you come around next time.

Keep Rockin'

JB Sasichol Thongnark
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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