I read reviews that the hotel is dated. Yes it is, but you forget about that within 5 minutes because of the positives this hotel has. I just had some laundry done, went in at 9:50 am, back at 3:00 pm. The staff are amazing, friendly and helpful. I rented a car and for most of my trip I was parked at the front of the hotel. When I left, Security stopped traffic so I could I get out.. Breakfast was good, a typical asian interpretation of a european breakfast, but tasty with fresh eggs and omelettes. Bed was supercomfy, clean and the sweetest housekeeping ladies on the earth. Now to the best, the location is perfect. Right opposite the ocean and the beach, with magnificent ocean views. The Beach is not so great here but only 500 metres away from the popular part of patong beach. Bangla Road is a 15 minute walk or 5 mins by taxi (200 baht). Otop markets are a 10 minute walk, and the South Beach Bars are 3 minutes walk. Exchange kiosk is right outside the door. Cannot fault this place. I am still here for 5 more days, so upgrade would be nice, but f not, I am happy where I am. Coming back to Phuket in 4 months and wouldn't even think about anywhere else.