When you first arrive at Moser the staff is friendly and outgoing, and because the rooms are clean and airconditioned as well as reasonably priced if you take the time to negotiate it seemed like a good pick.
As time goes by though, the staff starts playing games to get more money out of you in multiple ways. When I came back after a short tour in the surrounding they wanted to almost double the room rate (high season had started, so I could understand an increase, but not double the price). Before my first visit they responded to each e-mail the same day, but when I mailed that I would arrive a day late for my second visit they did not respond and then wanted to keep the deposit I had left, not counting it to the room rate. I did not accept this, and made sure that the deposit was paid back.
Then they charged 'bleaching costs' several hundreds of bath for a sheet that had gotten dirty, and I found out that one of the emploeyees had written his own name as the referral name despite the fact a friend of mine had given me the name address, thereby taking the referral fee my friend was due.
On the second visit there was a leak in the roof of the room I stayed in, meaning the room was soaked, and the bed was wet, which was not remedied either in the moment, not after the fact. Although I was not too concered to get a discount, the fact that they did not want to give back the deposit had already aggrevated me, so made me more grumpy about the situation.
You have to ask for basic things like toilet paper and soap once it runs out in your room as cleaning staff is not very thorough in rooms where clients are not checking out on that day. Lastly they write room numbers in your clothing with permanent ink when you give laundry, and one of the female employees (the loudest one there) constantly tries to entice you to make her your girlfriend, which gets to be annoying if you are not at all interested in that.
There are a lot of hotels and guesthouses in Patong, stay clear of this one, even if it looks like a good one at first.
- Also Known As:
- Moser Guesthouse Patong, Phuket