usually don't write reviews but I had to make an exception for this one because it wasn't what we expected it to be, and I mean that in a bad way. When we arrived and entered the room, we were met with a horrible smell of cigarette smoke. It was so strong that we both immediately got a headache.
I then went to the bathroom to relieve myself but couldn't because the water in the toilet bowl was muddy brown. Flushed it and the water was still brown. The water that came out of the shower and sink was the same. BROWN. We had to keep the water running for nearly half an hour before it somewhat cleared up. However the water never really cleared up fully and you could see the water was still a bit brown throughout the duration of our stay. There was a note that said that Phuket was having water problems, but the management could have at least let the water run right before we arrived. Seeing muddy brown water in the toilet bowl thinking it's not cleaned properly isn't a sight one wants to see and is quite disgusting.
The next day we complained about the cigarette smell in our room. We were informed that it was probably due to the previous guest and that they were going to spray more air freshener to get rid of the smell. We stayed there for 10 days and the smell never went away. We eventually realized that it wasn't because of the previous guest after all but the ventilation in the bathroom. Every time it went on, the whole room would stink of cigarette smoke.
Besides the smell, there were a lot of mosquitoes in our room. When we asked the staff if we could use a mosquito coil they said we couldn't because the owner was afraid that we might set the room on fire. We're not stupid enough to put the coil near curtains or anything flammable.
Also, when we first arrived they told us to leave the room key at the reception every time we went out. We did just that but the receptionist got annoyed and irritated every time we left the key.
The Wifi connection in the room was very slow. In all the other places that we visited in patong, wifi connection was very fast.
We originally booked for 4 nights but decided to extend it for 5 more nights. They informed us to pay a higher rate than we originally paid for. The management said that they had upgraded our room when we first arrived because all the other rooms were fully booked, hence the higher rate. Well first of all, we didn't ask for the upgrade and secondly when one decides to extend their stay, they usually get to pay the same price or get a discount. Clearly this was NOT the case in this hotel. Luckily agoda.com offered the same rate as we paid for in the beginning so we booked through them again.
To put icing on the cake, the day we checked out, we were presented with a bill for the airport pick-up. There weren't ANY information on their website or agoda.com that the airport pick-up would cost money. I've traveled to more than 20 countries and usually when a hotel offers an airport pick-up, it's for free. We were also presented with a bill for the airport drop-off. A few days before we checked out, we asked the staff if they could drop us off at the airport. They said yes and I asked the driver and the receptionist SEVERAL times if it was for FREE and they said yes. But like the airport pick-up, it wasn't. We feel like we've been ripped off because the staff say one thing and then do another. Also, we feel that they've mislead us because they didn't give us any information that the airport pick-up would cost money when we arrived nor were there any written information about it. It feels as if whoever runs this place is quite greedy for money and if they can squeeze out any single penny from you they will. Had we known that they would charge us for the airport pick-up, we would've looked into other (possibly cheaper) options for airport transfer.
Some of the few pros of this hotel:
Location - although there are plenty of other places in Patong that are close/closer to the beach and bangla road for the same price.
Housekeeping - the lady who cleaned our room every day did it very thoroughly.
Overall, I wouldn't recommend this hotel to anyone. We booked this place because of the good reviews its gotten here in tripadvisor but it wasn't as we expected it to be.
- Reservation Options:
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- Also Known As:
- Tatum Mansion Patong
- Black Pearl Patong, Phuket