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“poor service by arrogant staff”
Review of Neptuna Hotel

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Neptuna Hotel
Ranked #284 of 321 Hotels in Patong
Gold Coast
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“poor service by arrogant staff”
Reviewed December 29, 2011

When we arrived , we waited for a while without any aknowlegment. The lady at the reception was very rude, she doesn't speak any english. There were no staff at all to service this hotel.Breakfast was self service toast , butter and jam, cordial, tea and coffee however the hot water kettle is either empty or cold so you have to wait or go without, you have to ask repeatedly for bread, jam or butter as they provide very small amount to cater for all the guests.
on the positive side, the location is great and the rooms are adequate.however there was no maintanence despite the fact that the hotel seems to be renovated recently, loose taps and shower head . No one in charge to discuss anything with , all are employees that they don't care or give a damn.

Room Tip: Check out the room before you check in.
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  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank SilverPearlgoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
    5
    11
    21
    3
    8
See reviews for
4
18
8
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
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  • Any
English first
London, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 28, 2011

i stayed for just under a month at this hotel between 3 to the 27 november paying just over 1000 bhat a night no real problems while i stayed there. my room was over looking soi rat-u-tit
(the street) no problems with noise. the only thing i could say is the lift was not working for a couple of day but i would not hold it againt them. fantastic location for night life. been going to phuket for the last couple of years and to be honest for location and qulity of room i think the price is good for the so called high season.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michaelkw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
117 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 17, 2011

Okay I will start with the good, well its a good location and its new the best room is 1350 bhat, the bad. Well the service is terrible and i mean terrible I checked in me and 7 friends. My aircon unit didnt work after a 1.5 hour nap i couldnt take it anymore I told them to change my room they were reluctant to do so i had to pack my bags and tell them all of us will check out now if they dont they changed my room. Need extra towels ha good luck i needed two they gave me one that was it check out time is 12 if your 30 min late they will charge u a full day thats what they told me my friend checked out at one he got lucky with a half day!!!! your call I need better service when i stay at hotels I wont be back nor will my friends. Oh wait beds are rock hard and they cheapest room is a room with no windows just a black dark room

Room Tip: better out there for sure
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe_petr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Neptuna Hotel

Property: Neptuna Hotel
Address: 176 Ratuthit 200 Pee Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Room Service Swimming Pool
Hotel Style:
Ranked #284 of 321 Hotels in Patong
Price Range (Based on Average Rates): $
Hotel Class:3 star — Neptuna Hotel 3*
Number of rooms: 31
Reservation Options:
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Also Known As:
Neptuna Hotel Patong, Phuket

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