we are booking this hotel via agoda.com,when we in the phuket airport,their hotel features mention that have a service for airport transfer,finally we didnt get the service.thus,we get the taxi to the hotel there,when we check in the reception there,the staff are not friendly at all,we requested that 2 rooms need to nearby,their didnt check it,and told us no room any more.. what we facing the problem with this hotel is on the second day,when we back to the room,our room have open the door,luckily our luggage still there,and,at the same day,one of the member stuck in the toilet about one hour,because the door's lock already spoil,so that cant open,wait for the hotel technician to open ,spent abt one hour only can do it!!!We call to reception ask for another technician to help,their didnt response us and hang up our call !!
Terrible hotel!!Damn bad service!!