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“Disappointed”

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L'Orchidee Residences
Ranked #30 of 221 Specialty Lodging in Patong
Toronto, Canada
2 reviews
“Disappointed”
Reviewed January 10, 2014 via mobile

We were excited about going to Phuket as a family and spending the holidays in warm weather. Phuket is beautiful but we definitely will not return to L'Orchidee. Given the high price, we do expect a certain level of customer service. When there is an issue, we asked to speak with management and he seems reluctant to help and service is usually very slow. My partner ended up getting us tissue boxes, toilet paper and new towels as they are not replace/refill. We have a child with us and it is very inconvenient. The guards also seems to never remember us whenever we try to come in so we can have to dig up our booking to show them. Even so, it takes a while because of language barrier. We do not feel welcome. Never again!

Stayed December 2013, traveled with family
Helpful?
Thank Arianna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Russian first
  • Any
English first
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 6, 2014

We had many trips to Phuket, staying at different villa resort and hotel resort. But we had never experience such an unhappy moments for such a low and poor customer service level.

Overall, the qualities of villa and surrounding was great. But unfortunately we do not like the services which is rude and disappointed. The villa is not clean up on time and we force to do our own cleaning. The towel provided was yellowish and dirty.

Service is unresponsive and we are unhappy with the rude way of communication between staff and customer.

  • Stayed January 2014, traveled on business
    • Value
    • Location
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Helpful?
4 Thank Flyingbees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espoo, Finland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 27, 2013

This is our 3rd vacation in Orchidee Residences. The best qualities of these villas are amazing views, beautiful, peaceful surroundings (even you are in Patong), huge space and the most wonderful staff. Truely 6 star package. We have been staying in 2 different villas. The best are in the highest location with 50 m2 private pools.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tu0m0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
Level 5 Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 19, 2013

L'orchidee Residences offers luxurious and wonderful stay in Patong. Views are beautiful for both sunset & sunrise, love the swimming pool, spacious rooms and everything is well arranged in villa. 20 of us stayed in 3 different villas, and each villa was all unique and it was perfect to spend my weekend relaxing and enjoying the sun. I would love to go back.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Semistark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 21, 2013

Just got back from staying here for 10 days with family (around 30 people all up). It was beautiful, the staff were lovely and very helpful. We had a few minor issues with hot water, spa and the WiFi but beside that is was perfect. The only major issue I had was that we had my two year old son there who was able to fit through the rails around the house and balcony so he had to be constantly watched or he could fall straight off - also as expected in Thailand there was no fence around the pool. Would be perfect for a group of people aged 10 years+.

Didn't want to leave and would go back (once bub is older)

Room Tip: We picked high up on the hill that supplied a complimentary travel bus to the bottom. We were away f...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kcwestern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 24, 2013

We have stayed at L'Orchidee Residences twice now, Mar 2012 and just this March. Views are always beautiful, and the villas themselves are big and spacious. Best thing is sitting in the large balcony and enjoying the fantastic view of Partong and the sea. The staff are attentive and responsive and you can pretty much get everything you need just by calling them on the phone. The villa we stayed in was slightly smaller than the previous time but nonetheless had ample room for our group of 11 people (6 adults and 5 kids). villa pool and jacuzzi was clean and most amenities in the villa worked well. The bed in our bedroom was creaky this could be expected from the age of the villas.

Overall an enjoyable stay and we'll be back again soon.

  • Stayed March 2013, traveled with family
    • Value
    • Location
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    • Rooms
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Helpful?
1 Thank Lucell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 28, 2011

We have stayed at L'Orchidee Residences twice now, July 2010 and July 2011. So we must like it to have come back twice!!

Views are beautiful, and the villas themselves are big and spacious.
We have stayed in villa K12 and villa A3 and both are magnificant. The staff are attentive and responsive. We had a few issues day 1 and they were all dealt with promptly and resolved.

The Villas themselves have dated in the 12months since our last visit, and we noticed more scratches on the floors. In the wet areas, the slate floor when it gets wet, does tend to peel off slight so probably needs a re seal! I would also recommend a towel and linen update as the sheets and towels are thin and feel old, I would expect thick fluffy towels in such a beautiful villa. The outdoor furniture around the pools also does need an update, but none of this detracted from our stay and we still loved it, even when it rained.

Well worth the visit, and we will be back for sure in 2012.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
3 Thank JacquiG85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about L'Orchidee Residences

Property: L'Orchidee Residences
Address: 13/29, Soi Prabaramee 4, Prabaramee Road | North Patong, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 221 Specialty Lodging in Patong
Price Range (Based on Average Rates): $$$$
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to L’Orchidée, a peaceful oasis resting high above Patong, Phuket’s premier tourist resort. With a mountainous backdrop and the full beauty of Patong Bay ahead, L'Orchidée villas offer truly luxurious accommodations with the very best views available to create the ultimate Phuket holiday experience.All villas enjoy a private swimming pool, 42”Plasma screen TV with DVD, sound system, satellite television and ADSL internet access. The 2-5 bedrooms are located on the lower level of the property. The whole upper level is open plan with spacious areas for living and dining, a day-bed window-box and a well-equipped kitchen. Fold-away doors open this area to an additional 110sq.m of covered terrace space, ideal for entertaining and enjoying the remarkable sea views.To compliment the accommodations, the estate provides some excellent services and facilities including a spectacular swimming pool located at the highest point of the estate which has amazing views. A gymnasium and sauna, Club House (bar & food) with mini-mart, and petanque pitch and Pool table add to the list of facilities.Services range from daily cleaning to childcare to transportation arrangements, including a free onsite shuttle to taxi guests between Patong’s exciting portfolio of attractions. ... more   less 
Also Known As:
L'Orchidee Residences Patong, Phuket

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