We were excited about going to Phuket as a family and spending the holidays in warm weather. Phuket is beautiful but we definitely will not return to L'Orchidee. Given the high price, we do expect a certain level of customer service. When there is an issue, we asked to speak with management and he seems reluctant to help and service is usually very slow. My partner ended up getting us tissue boxes, toilet paper and new towels as they are not replace/refill. We have a child with us and it is very inconvenient. The guards also seems to never remember us whenever we try to come in so we can have to dig up our booking to show them. Even so, it takes a while because of language barrier. We do not feel welcome. Never again!
- Official Description (provided by the hotel):
- Welcome to L’Orchidée, a peaceful oasis resting high above Patong, Phuket’s premier tourist resort. With a mountainous backdrop and the full beauty of Patong Bay ahead, L'Orchidée villas offer truly luxurious accommodations with the very best views available to create the ultimate Phuket holiday experience.All villas enjoy a private swimming pool, 42”Plasma screen TV with DVD, sound system, satellite television and ADSL internet access. The 2-5 bedrooms are located on the lower level of the property. The whole upper level is open plan with spacious areas for living and dining, a day-bed window-box and a well-equipped kitchen. Fold-away doors open this area to an additional 110sq.m of covered terrace space, ideal for entertaining and enjoying the remarkable sea views.To compliment the accommodations, the estate provides some excellent services and facilities including a spectacular swimming pool located at the highest point of the estate which has amazing views. A gymnasium and sauna, Club House (bar & food) with mini-mart, and petanque pitch and Pool table add to the list of facilities.Services range from daily cleaning to childcare to transportation arrangements, including a free onsite shuttle to taxi guests between Patong’s exciting portfolio of attractions. ... more less
- Also Known As:
- L'Orchidee Residences Patong, Phuket