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“Central Location” 4 of 5 bubbles
Review of ibis Phuket Patong

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ibis Phuket Patong
Ranked #53 of 319 Hotels in Patong
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1,410 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Phuket, Thailand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed April 9, 2014 via mobile

Currently in the middle of a nine night stay. Room size is ok, they are only just clean. Buffet breakfast is terrible, everything is cold, really cold. Their Italian buffet is average, not worth the money. If you are after a decent shower, forget it, water pressure is non existent, same with a hot shower, luke warm is all we can get. On the plus side...Location is good and there is free wifi in the bedroom.
Last year we stayed at Graceland, definitely a much better hotel.
Do not stay at the IBIS, you can do much better for the money.

Stayed April 2014, traveled with family
Helpful?
2 Thank Sonia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HirschRaphael, General Manager at ibis Phuket Patong, responded to this review, April 23, 2014
Dear Sonia S

Thank you for taking the time to writte this first Trip Advisor Review about your experience at the Ibis Patong Phuket. Thank you for good location as good in house wifi.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

All you can eat Italian buffet cost is 299 THB Net price per person equivalent of 9.40$ or 10.10 A$. for 3 pizzas kind 4 pastas with 4 different sauces, salad buffet bar and fruits for dessert this really a good deal.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Raphael Hirsch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed April 7, 2014

Just spent two weeks at the Ibis Patong. On arrival we were given a room where much to our astonishment we opened a door and found ourselves to be able to walk into someone else's room (which was occupied!) We immediately went back down to reception to complain but to our amazement were told with a shrug of the shoulders that it was ok and that it was just our 'neighbours'!! We explained the obvious privacy and security concerns and demanded that our room be changed immediately. This was done within the next ten minutes. After this initial glitch, I am glad to say that overall we had a great time.

Pros: Location is very good - restaurants/shops on doorstep, a 5 minute walk to beach, 15 min walk to Bangla Road. Reception staff were helpful and friendly. Rooms although small were very clean. Pool area was lovely - great atmosphere and again very clean. Cafe lattes were lovely as well as the smoothies!

Cons: Service from bar staff was extremely slow - waiting a long time for drinks and having to go back to bar to check if they had not forgotten our order. Internet speed very slow. Massage ladies always seemed to add to cost of massage by saying oil/balm had been used even if you did not ask for it. Food not the greatest - club sandwich was crudely made and almost inedible and there are much better tasting and cheaper Thai curries to be found elsewhere. Pillows not of the greatest quality. No room service - had to go to restaurant to collect order. A pool table/ table football game around pool area is needed!

All in all, we would return to Ibis Patong.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Daisy75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed April 7, 2014

Stayed here for 12 nights with wife and friends.
The hotel is in a good location and looks smart with its own forecourt for parking of tour and transfer coaches. Luggage can be loaded and unloaded safely and easily at the hotel entrance.
The reception staff were quick and professional we were in our room in no time, any questions were dealt with quickly and efficiently.
There is a large lobby area with plenty of room for meeting friends and reps there is a taxi service which was better than any we found.
Our double room was clean with TV, Fridge, free Safe and free Wi-Fi . The bathroom was clean with hot water from taps and shower always available. Towels, bedding were changed daily and the room was cleaned daily. Sadly the wardrobe was far too small for our stay with only 6 hangers for two adults which meant we could only unpack a couple of days clothes at a time. We could have done with at least double the wardrobe space and we are not dressy types. The room also had a nice little balcony.
The pool was a fair size, warm with plenty of sunbeds etc. There was a massage area beyond which looked very tasteful, the wife said her massage there was very good.
Location wise the hotel is close to the beach about 5 minutes walk and about 15-20 minutes from walking street which was the main nightlife area.
There were also nice bars and restaurants near the hotel Nicky's Handlebars and the Gong were our favourites.
There was no poolside bar, but drinks ordered at the bar were brought to you at the pool so if you could catch the waiter around the pool you could order poolside.
Breakfast was buffet style ok we had it twice, but nothing special so we tended to eat breakfast out as it was not included in our stay.
All in all I would recommend this hotel for a stay of up to a week mainly due to lack of wardrobe space and remember to bring some hangers.

  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Souwester2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ibis Phuket Patong

Property: ibis Phuket Patong
Address: 10 Chalermphrakiat Road | Kathu, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 319 Hotels in Patong
Price Range (Based on Average Rates): $
Hotel Class:3 star — ibis Phuket Patong 3*
Number of rooms: 258
Official Description (provided by the hotel):
The Hotel Ibis Patong Phuket is a tranquil oasis in the heart of Phuket, just 500m from Patong Beach. This modern, fun and friendly hotel offers 260 comfortable rooms. Enjoy the shopping and vibrant nightlife nearby then relax in our restaurant serving Thai style tapas indoors or out in the open air. We offer guests the best value for money with the convenience of 24 hour reception, 24 hour drink and snack service and WiFi internet in all rooms. 45 min from Phuket International Airport. ... more   less 
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Also Known As:
Hotel Accor Patong Phuket
Ibis Phuket Patong

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