We had not a very good experience stay at NIRVANA Phuket Boutique Hotel – Restaurant – SPA , 241/17-18 Rat-U-Thit 200 Pee Road, Patong. First of all we disappointed about this low quality guesthouse because is not a real boutique hotel as welldone website shown http://www.nirvanaphuket.com. We had booked for 7 nights\, 2 pax, from 31 dec. 2007 to 7 January 2008 throught the site www.instantworldbooking.com
With under circumstance we had to check out the day later after arrival, according to policy cancellation written in their website and inside every rooms we were willing to let the owner, Mr. Gerry, charge us for 3 nights but he disagreed and charged us all 7 nights. We only wish that one who want to make a reservation with him, would not make a mistake like us, as he turned to be a monster start yelling, with high temper, being impolite and very rude with his customers, not only us as we saw the same behaviour with other 2 customers. I have been travelling in Thailand for long time before turn to be a residence, I sleept everywhere from 5 stars hotels, to real boutique hotel till lovely well maintained guesthouses, but I never saw a disorganized place like there, the staff consists in Mr Gerry and his wife, the real owner with no possibilities to take a decision by herself infact she was agree with us after understanding and seeing the bad circumstance occurred to us that make us check out early. The room are expensive for what they offer, no cleaned bed and pillow sheets, used hand soap in the ugly restroom that you’ll never see in the website ; then if SPA means a dark 2 sq/m room with 2 pillows, then that’s it!!
!! Me and my wife strongly suggest you to be aware from this guesthouse.
Roberto ‘n Sirinan.
- Official Description (provided by the hotel):
- Nirvana is a boutique hotel situated 150 m. from the beach, newly renovated 18 months ago. We have a restaurant, bar and spa. ... more less
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- Also Known As:
- Nirvana Hotel Patong
- Nirvana Patong, Phuket