We booked our stay (3 room for 6 nights) at Coutryside after many hours of research and when we arrived there at 10pm we were told that only 2 of the rooms we had booked were available as the toilet was broken and could bt fixed only the next morning.
They offered to get us a room at another place to make up for this. They then took us to a terrible room very far away from Countryside that was of a very low standard that was next to a garbage dump. we refused to stay there and they told us they would refund us the money in that case and we would be out on the street at 11pm at night. They were not using a friendly tone. We later found out that the room they tried to give us cost 500 baht and we had booked an 850 baht room with them. We decided to bunk in our friends room for the night.
When we asked for our room the next morning the lady did not look us in the eye and asked if we could stay another night in our friends room. We had just gotten married and this was our 'honeymoon' although we were there with friends and this was very distressing. All they offered us was a refund but were not apologetic at all.
We were very fortunate that the service we booked through www.yourkrabi.com was wonderful and when we called them they assisted us to arrange for a full refund and we were able to stay at a very nice place (Dream Valley Resort) that we found on our own that was down the road.
I do not recommend anyone to trust the management at Countryside Resort as they are dishonest. We ran into several other people who had been lied to about rooms being not available due to repairs when in actuality they had overbooked.
- Official Description (provided by the hotel):
- Country Side Resort is a boutique resort of private and spacious tree-top bungalows. A choice of fan (2 people) or air conditioned room (3 people) is available with king size or twin beds. Each room has private ensuite shower room, and large private balcony which seamlessly forms part of your bungalow due to the 3 large opening bedroom doors. Air conditioned room also features a hot shower.Our newly opened "Mountain View" rooms with either twin beds or king size suite with hot shower, offer the highest level of comfort with superior panoramic views of the surrounding karsts. No other room on Ton Sai can match this!The expertly maintained gardens allow you to unwind in a true tropical haven.From 2009 Country Side Resort has become an eco-resort and has committed itself to reducing the dependence on fossil fuels. We have invested in solar power and use other innovative power strategies to help combat carbon emissions. From 2010 we aim to run the entire resort from solar power alone. Our aim is to be a leader on Ton Sai in this field and help other resorts see the benefit of switching to renewable sources.We now offer in-room WiFi Internet, completely free to all guests. ... more less
- Also Known As:
- Country Side Hotel Krabi Town
- Country Side Resort Krabi, Thailand