The hotel is situated on a main road with heavy lorries going by day and night, so there is a great deal of noise and dust. The website promises free bicycles and free shuttle to AoNang -there were only 2 small bikes, one with only one pedal, and the other with a loose seat, so they were useless. Each time we asked for the free shuttle we had to argue about it as the staff asked for payment. The rooms were not very well-cleaned, and the stairways were never cleaned, even though the young staff had little to do as the hotel was almost empty - they passed most of their time in the reception area on the internet or watching TV. The advertised 'Western' breakfast was poor, very hit and miss - most days no fruit juice or cereals, and never any opportunity to 'help yourself' to water, tea or coffee. This is the first time we booked a hotel without reviews and we were very unlucky - CocoNori needs to improve.