We booked this well in advance on Asia Rooms paying £30 a night for the room (1500B). We had to call Asia rooms to pay over the phone which was fine. On arrival at the hotel they said they had 'forgotten' about our booking as we made it "too long ago" so we had to wait whilst they moved someone out of our room. Whilst we were waiting we found from other guests that if you just turn up and book a room or e mail it's only £20 (1000B) for the room we booked (Deluxe sea view) and less for the others (around £14, 700B). We asked about this to be told that "we don't pay Asia Rooms comission- customer pay". This was annoying and being backpackers this was a luxury splash out for Christmas, finding out we payed a third more was frustrating considering we had booked 5 nights so overall £50 more in "commission" The problems were only just beginning.
Went into the room to find that the fan and lights didn't work- we enquired to be told they only have electricity from 6PM- 6AM So you have no power whatsoever during the day, and can't use the fan in the hottest part of the day. If you sleep in past 8AM the room gets unbearably hot and you wake up boiling and sweating- not pleasant. We also found that there is no hot water- period. So cold showers all week. Asia rooms did not state that there was no hot water or electricity otherwise we would not have booked it.
The water that comes out of the taps and shower was yellow and had bits in, so we had to use hand gel to clean our hands. Additionally the toilet doesn't flush- you need to manually flush it by pouring water down which never gets rid of all the urine so it smells. The bathroom was dirty.
The TV was VERY old, when you turned it on there was a loud screeching noise coming from it and a burning smell. They refused to change it for another and said that the smell and noise would stop after 20 minutes. Just nonsense, it wasn't safe to leave it on. There was also only one working plug in the room which meant the socket was constantly overloaded with about 6 plugs. The curtains to the side window were see through too so we had very little privacy. The bed was hard and the pillows stiff and old. It was overall very disappointing and a rip off at the walk in price never mind what we paid.
House keeping was done only once in the 5 days we were there, which as it is located on a beach means there is sand everywhere in the bed and towels after just one day.
We complained about all these issues to be told "if you want to leave, leave" on Christmas eve in the middle of the afternoon this was near impossible with everywhere full and just no time to arrange it we were forced to stay to avoid driving around looking for somewhere on Christmas day. The staff were rude, unsympathetic and told us they don't care if we leave as they can easily fill the room as it's peak season.
We rented a bike the next day so we could go out to explore and have Christmas dinner away from the resort (their taxi prices are horrendously high). Whilst we had it still rented a staff member asked if he could "fix the brake" he them proceeded to drive it away, with two people on and come back 15 mins alone- so basically used it to drop somebody off. The gas was empty when we rented it so we only put a little in as wouldn't be going far. This took a third off the meter, staff aknowledged they had used Gas but refused to compensate us or discount the already high rental price (it's nearly half if you rent from town)
The Wifi is a tethered connection from a mobile phone and cuts out every couple of minutes. If they forget to charge the phone it isn't on during the day either.
The worst was still to come. On check out we were slapped with a bill for the whole week. We said we had paid by phone upon booking and they insisted that we hadn't. We asked to speak with Asia rooms who they couldn't get through to so put us onto a random Thai woman who didn't work for Asia rooms but tried to pretend she did just repeating "you pay otherwise it hurt hotel, we no take card you pay cash, I work Asia room". She didn't know my name, booking number and couldn't look it up.
Eventually they called Asia rooms, they weren't sure if we paid or not. They said the hotel doesn't take card only cash on arrival but it may be that they took it without realising and will have refunded it. Due to the time difference I couldn't call my bank and online statements don't go that far back so I couldn't check. One staff member, the manager there said if we paid in cash they would discount to £20 a night. Her boss then shouted at her and sent her home. We negotiated with Asia rooms and mentioned we had been offered a discount but that the boss wouldn't honour it. The boss then proceeded to lie about the cost of the room to begin with, also saying in Thai to the Asia rooms lady that they said we could leave bit chose to stay because we loved it. I've never had such appalling customer service it was unbelievable. After explaining everything Asia rooms had to settle in the middle so we payed the normal rate and Asia rooms payed the rest. Truly appalling. I would never ever recommend the place, the customer service is the worst I've come across in my 3 months of travelling Asia. It ruined our Christmas and was truly unnecessarily unpleasnt, the location is stunning, right on a small private beach but the resort ruins it. There are many other similar ones dotted along the beach for similar prices and better customer service and facilities.
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- Also Known As:
- Pan Beach Bungalows Hotel Krabi Town
- Pan Beach Bungalows Krabi, Thailand