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“Fantastic Hotel”

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Pullman Khon Kaen Raja Orchid
Ranked #1 of 64 Hotels in Khon Kaen
Certificate of Excellence
Hua Hin, Thailand
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic Hotel”
Reviewed September 3, 2013

This is one of the best hotels in khon Kean 5 Star for sure,large room with very large beds .
I stayed in the hotel two nights for business. There was a special promotion and the price for the room with breakfast was excellent.

Room Tip: Only bad thing I can say was the Disco across the road, very very loud music till 3.00am
See more room tips
  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, September 6, 2013
Thank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor.

We very much appreciate that you enjoyed your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.

Yours sincerely,


Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
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724 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
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English first
Salt Lake City, Utah
Level 6 Contributor
426 reviews
162 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed August 22, 2013

I stayed in the hotel two nights for business. There was a special promotion and the price for the room with breakfast was excellent. There was also 50% off at the spa. I was on the 19th floor so I didn't hear any noise from outside. Here are my thoughts...

Good
- Room was clean
- Spa was clean and the thai massages were good (I had two and the second was better than the first)
- Breakfast had variety. Everything seemed fresh and well presented
- Internet worked well
- Close to restaurants and shops
- Staff were friendly and helpful

Other
- The bed was a little too hard for my taste

I stay in a lot of hotels around the world and this was a good hotel. Nothing really exciting one way or the other but probably the best in Khon Kaen.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IntlTrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, August 23, 2013
Thank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor.

We very much appreciate that you enjoyed your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.

Yours sincerely,


Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temecula
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2013

This is a great Hotel. It is contemporary and very impressive when you walk in. Food, drink and service were all good. The price was very reasonable . My husband and myself stayed with another couple while visiting my son who lives in Khoen Kaen. We had happy hour a couple of times in the lobby lounge which was very nice and met local young Americans living in Thailand. Will stay again.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JudithTemecula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, August 20, 2013
Thank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor.

We very much appreciate that you enjoyed your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.

Yours sincerely,


Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level 5 Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 15, 2013

The staff is friendly, service minded and helpful.
The big annoyance in this hotel is the extreme noise coming from a discotheque outside of the hotel. We stayed on the 14th floor and even there the noise of the "music" from the disco makes your sleep turn to a nightly party. EVERY night until 3am the bass beats refrains you from falling asleep. Our request at the time of booking to get a room on the front side of the hotel was not fulfilled. After our complaint, the front desk staff offered a move to a different room at 2AM in the night!!
Overall the hotel is clean but I advise the supervisor of the housekeeping to check the showerroom as it is partly infested by mildew (black spots).

Room Tip: Try to get a room on a very high floor and frontside of the hotel.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Marc M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level 5 Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 13, 2013 via mobile

I have ever been at many hotel in khonkaen. This is the best. You can walk around for some foom and drink or buy almost thing easily. Overall is perfect for me. If you are a guy let's check at underground entertainment.

Stayed August 2013, traveled on business
Helpful?
Thank Wichar W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, August 14, 2013
Thank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor after your visit to the Pullman Khon Kaen Raja Orchid.

We very much appreciate that you enjoyed your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.

Yours sincerely,


Ole Nielsen
General Manager
The Pullman Khon Kaen Raja Orchid…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 21, 2013

My family have been staying at this hotel since it opened as a Sofitel back in the 90's, and have always been impressed with the overall superb quality of the products and services, and with the great value rates.

This was perhaps our 20th visit, but this time we encountered a few minor problems, such as the room billing, which was inaccurate, requiring a late charge after I had checked out, and the terrible service in the coffee shop during dinner, at which time I repeatedly had to ask for service at my table of 10, which included a senior local high court judge, and a senior local police Colonel, with their families.

We also noticed that the hot food on the dinner buffet was mostly overcooked and cold, although the grilled items cooked to order were well seasoned and well prepared.

We used the gym on several occasions and found the staff friendly and the equipment in great shape, same goes for the excellent pool deck area which is also well maintained.

Dislikes include the absence of a fruit basket, the poor quality in room tea and coffee products, and the shockingly high mini bar prices, which are 300% higher than those found at the nearby 7/11 (30 dollars for a small quart bottle of Scotch) and the warm and humid room overnight, which is probably due to the fact that the hotel switches off 75% of its chillers during the night.

I was also served a glass of flat yeasty draught beer in the lobby lounge, which was quickly exchanged for a local bottled beer by the friendly Bar Manager.

The bakery shop in the lobby offers excellent products and service, which are comparable with any 5 stars hotel in Bangkok.

Overall we remain fans of this amazing grand hotel, which has to be one of the best 5 stars hotels outside of Bangkok, (could easily become a Hilton, Intercontinental, Sheraton, Dusit, Peninsula, etc.) and will continue to return with my family to what surely has become our favorite hotels in Thailand.

Gordon James Gorman. General Manager. Avari International Hotels.

Room Tip: Book a suite, great views, great rates.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AvariTowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this review, July 22, 2013
Thank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor after your visit to the Pullman Khon Kaen Raja Orchid.

I was delighted to see that you had a pleasant stay with us and our services met your expectations. However, thank you for your comment regarding the accuracy of bill. I have spoken to our Front Office Manager to brief and train our staff to always check the correctness and be careful for every detail.

I was sorry regarding our food on the buffet. I have talked to our Executive Chef to be more meticulous on serving hot and fresh in consistency, and to maintain the buffet table at a proper temperature in providing the high-quality of the food in order to satisfy all guests.

Concerning the service of staff. I have spoken to Food and Beverage Manager to brief and train our staff to pay more attention to the guest’s request so that we can offer an efficient service to every single guest.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Please rest assured that we will continue to develop, educate and motivate our team to provide consistently higher levels of service for all our guests.

Once again, thank you very much for your comments. We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.

Yours sincerely,


Ole NIELSEN
General Manager
The Pullman Khon Kaen Raja Orchid...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Khon Kaen Raja Orchid

Property: Pullman Khon Kaen Raja Orchid
Address: 9-9 Prachasumran Road, Khon Kaen 40000, Thailand
Location: Thailand > Khon Kaen Province > Khon Kaen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Khon Kaen
#1 Spa Hotel in Khon Kaen
#6 Best Value Hotel in Khon Kaen
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Khon Kaen Raja Orchid 5*
Number of rooms: 293
Official Description (provided by the hotel):
Pullman Khon Kaen Raja Orchid is in Khon Kaen, just 40 minutes flight from Bangkok in the heart of Thailand's northeastern region. The hotel features 244 rooms and 48 suites with a remote console to control the lighting, room temperature and television. The Life Style Health Centre facilities include a swimming pool with underwater speakers, gym equipment, an aerobics room, sauna and body treatment programs. Sofitel Raja Orchid also boasts the largest entertainment complex in the region. ... more   less 
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Also Known As:
Pullman Khon Kaen Raja Orchid Hotel Khon Kaen
Sofitel Khon Kaen
Accor Khon Kaen
Khon Kaen Sofitel

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