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“Confusing about complimentary night”

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Pullman Khon Kaen Raja Orchid
Ranked #2 of 66 Hotels in Khon Kaen
Certificate of Excellence
A TripAdvisor Member
Bangkok Thailand
1
Reviewed September 20, 2011

I booked 2 nights at Pullman, first night on 16 September was complimentary room from accor member card and second night was paid by myself. At the time I check in, the man and lobby said that he couldn' t find my complimentary room because from the record show that I have no complimentary room left and I need to pay fir the room.

These situation happened to may of my friends, I don"t know what' s wrong this why happen many time when using complimentary room, please find out.

  • Stayed: September 2011, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, Resident Manager at Pullman Khon Kaen Raja Orchid, responded to this reviewResponded September 22, 2011

Thank you very for taking time to review the Pullman Khon Kaen Raja Orchid.

I would like to apologize for the negative experience that you had with us. However, could you please give me for more information in regards to take the appropriate measures to address the problem and prevent future occurrence.

I can assure you that this is not the service quality that we strive to provide our guests.

I would be more than happy to further discuss with you if you wish. Please contact me at rm@pullmankhonkaen.com


Yours sincerely,



Prasert Boonchu
Resident Manager

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455 - 461 of 745 reviews

Reviewed September 19, 2011

I have stayed in some of the worlds finest hotels,some better than others. This hotel is in my top five Worldwide.
This Hotel has everything, top class restaurants,Exquisite rooms, fantastic view and best of all the most attentive and gracious staff you will ever find.

Do your self one favour in Life, stay here !!

Room Tip: All Rooms are good !!
See more room tips
  • Stayed: March 2011, traveled with family
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Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, Resident Manager at Pullman Khon Kaen Raja Orchid, responded to this reviewResponded September 21, 2011

Thank you very for taking time to review the Pullman Khon Kaen Raja Orchid.
We were delighted to read that you appreciated our service as well as hotel restaurants that created for our guests to enjoy.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.

Yours sincerely,



Prasert Boonchu
Resident Manager

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Reviewed September 15, 2011

It is an excellent place to stay for Business aswell as for a pleasure trip.
The staff is very polite and hospitable.
The room service was excellent. The satff in the restaurant is very polite and take care of your needs even without you asking for them. The manger there noticed that since I am a vegetarian i was not able to eat much in the restaurant for Break fast lunch and dinners. the staff themselves offered vegetable curries and rice for me . That was very very nice of them that they took so much care me.

The Spa is awesome.. it is beautifully done and has a variety of treatments. I enjoyed it extensively.

It is a very cozy place and the rooms are excellent.

I would like to thank all the staff memebers at the hotel right form the front office to the restaurant for making my stay such a wonderful experience.
Will come back for sure.

  • Stayed: August 2011, traveled on business
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1  Thank ARR18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, Resident Manager at Pullman Khon Kaen Raja Orchid, responded to this reviewResponded September 20, 2011

hank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor.

We very much appreciate that you enjoyed your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.

Yours sincerely,



Prasert Boonchu
Resident Manager

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Reviewed September 13, 2011

  • Stayed: September 2011, traveled as a couple
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Thank John D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Pullman_KhonKaen, Resident Manager at Pullman Khon Kaen Raja Orchid, responded to this reviewResponded September 20, 2011

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An Accor traveler
syrien
1
Reviewed September 11, 2011

  • Stayed: September 2011, traveled as a couple
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this reviewResponded September 14, 2011

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Reviewed July 27, 2011

My wife and I work in Laos and like to get away every now and again so we spend some luxury time at Pullman Khon Kaen. This hotel is well priced and has excellent facilities. It is close to the new Central Plaza even if the actual route requires negotiating traffic it is still a short touk took ride. The buffet dinner and breakfast at Pullman are great value and delicious food. The mpost outstanding feature among many is the comfort of the sleeping and the ease with which one can sleep-in (often longer than intended). We have stayed at this hotel more times than we can count and will keep going back even though it is a six hour drive.

  • Stayed: July 2011, traveled as a couple
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1  Thank StephenLaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this reviewResponded August 8, 2011

Thank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor.

We very much appreciate that you enjoyed your stay at the Pullman Khon Kaen Raja Orchid and appreciated our buffet breakfast and dinner. At our buffet breakfast, we do offer many kinds of food which included fresh salad bar. Also, the varieties of egg and noodle station where our chefs are pleased to serve you with new and fresh dishes. As well as buffet dinner, we have prepared varieties of food selections together with a bunch of desserts.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.

Yours sincerely,


Ole Nielsen
General Manager

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Reviewed July 5, 2011

  • Stayed: July 2011, traveled as a couple
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Thank alannewmanj
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Pullman_KhonKaen, General Manager at Pullman Khon Kaen Raja Orchid, responded to this reviewResponded July 12, 2011

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Additional Information about Pullman Khon Kaen Raja Orchid

Address: 9-9 Prachasumran Road, Khon Kaen 40000, Thailand
Phone Number:
Location: Thailand > Khon Kaen Province > Khon Kaen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Khon Kaen
#2 Luxury Hotel in Khon Kaen
Price Range: $56 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Khon Kaen Raja Orchid 5*
Number of rooms: 293
Official Description (provided by the hotel):
Pullman Khon Kaen Raja Orchid is in Khon Kaen, just 40 minutes flight from Bangkok in the heart of Thailand's northeastern region. The hotel features 244 rooms and 48 suites with a remote console to control the lighting, room temperature and television. The Life Style Health Centre facilities include a swimming pool with underwater speakers, gym equipment, an aerobics room, sauna and body treatment programs. Sofitel Raja Orchid also boasts the largest entertainment complex in the region. ... more   less 
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Also Known As:
Pullman Khon Kaen Raja Orchid Hotel Khon Kaen
Sofitel Khon Kaen
Accor Khon Kaen
Khon Kaen Sofitel

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