If you want a 5-star hotel, stay at the Pullman. If you want to spend a lot less money, have more space, have a small kitchen, and have a decent free breakfast, then the Piman is a good choice for you. This is a no-frills place with no pool, fitness facilities, or even a lobby. We had a room with a living area and a bedroom so that creates a little more space for a longer stay with family. It was clean, and the A/C worked well, but the wireless internet access was spotty, the breakfast did not have much variety, and our shower was terribly inconsistent ranging from burning hot to freezing in a split second. For someone wanting western food, there is a nice Italian restaurant, Stella, right next door. The modern shopping mall is not far away, the city museum is nearby, and there is an interesting city scene in the streets around the hotel.

Very nice rooms at a good value of 850 baht per night.'

Internet is very iffy, at best.

Breakfast is horrid. They make it around 6am, then let it sit out in chafing dishes for hours on end. Cold and vulkanized. Don't bother with the breakfast

Looked good on the website (which now seems to have disappeared). Quick response from the hotel to my booking enquiry. I booked a Deluxe Room with balcony and kitchenette for 8 days, and also arranged to be picked up from the airport (at additional cost). When I arrived, on time, there was no-one at the airport so had to get a taxi. On arrival at the hotel none of the three girls behind the desk spoke much/any English so was not able to ascertain the reason for the lack of transport. They did not seem to know which room I had booked and I ended up in a Standard Room but was still charged the price for the Deluxe. (Several weeks later I returned and was given a refund). I was unable to connect with the hotel WiFi for more than a couple of seconds during my whole stay so could not check my booking details. I sent an email to Duncan, who had confirmed my booking, after I left the hotel asking for his comments but have not heard anything to date.

The hotel is fine, rooms clean, location within easy reach of anywhere in the city. There is just no communication with the guests. No information on facilities. There was breakfast included, I believe, but no-one told us about it. It would not take much effort to make the hotel much better and more welcoming.