Looked good on the website (which now seems to have disappeared). Quick response from the hotel to my booking enquiry. I booked a Deluxe Room with balcony and kitchenette for 8 days, and also arranged to be picked up from the airport (at additional cost). When I arrived, on time, there was no-one at the airport so had to get a taxi. On arrival at the hotel none of the three girls behind the desk spoke much/any English so was not able to ascertain the reason for the lack of transport. They did not seem to know which room I had booked and I ended up in a Standard Room but was still charged the price for the Deluxe. (Several weeks later I returned and was given a refund). I was unable to connect with the hotel WiFi for more than a couple of seconds during my whole stay so could not check my booking details. I sent an email to Duncan, who had confirmed my booking, after I left the hotel asking for his comments but have not heard anything to date.
The hotel is fine, rooms clean, location within easy reach of anywhere in the city. There is just no communication with the guests. No information on facilities. There was breakfast included, I believe, but no-one told us about it. It would not take much effort to make the hotel much better and more welcoming.