We spend 5 days in this resort. The garden is really a tropical park. This house is located directly at the river Kwai only 5 minutes walk to the river Kwai Bridge. Food is very good and the staff is really nice! The rooms are older but very clean! Was a pleasant stay!More
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All the staff without exception are up to 5 star Level. The rooms are spotless cleaned every day. The Garden is one of the best seen in Thailand. The Resort is huge and is 23 years old and unfortunately you can see the age on the buildings. Some Renovation work are ongoing, but it will not bother you as it is handled very discrete. The Breakfast Buffet is sure on the top-level all kind from food from western to Chinese is on offer. 4 Bottles of drinking water are free every day. Free shuttle twice a day into the city which is just about 5 minutes away. I will have no problem to visit again. And the swimming pool is huge an spotless clean too.
Dear Mr Wolfgang,
Thank you very much for choosing Felix River Kwai Resort and your valued positive reviews which is very important to us and encouraging the team and I to continue service excellence.
We will keep improving our old lady of grandeur and working on quality of service and upgrading facilities to serve again as the legend riverside resort of Kanchanaburi. Meanwhile, please do not hesitate to let us know if you should need further assistance.
We are looking forward to welcoming you back and your guests to Felix River Kwai soon.
Sincerely yours,
Pimpatai T
General Manager
Location, service is Ok but infrastructure is low condition such as air condition, shower and toilet, Hotel must renovate room and keep it functional, also room look old and no sense of comfortable especially bed room
Dear Khun Aey L
Thank you very much for your kind review. Your great comment meant a lot and is important to us, encouraging the team members and I to continue moving forward and service excellence. I am sorry to hear faults and poor conditions you perceived during your stay. Please accept my sincere apology. You might not be informed that we have 24 hrs technical services standby in a brink of calling service center.
Just for your brief information, we have been upgrading our product gradually, guest rooms, restaurants and as well as domestic infrastructure. The 255 rooms and suites resort has come close to nearly 30 years and been the riverside resort legend of Kanchanaburi ever since 1991. This ambition of upgrading to another level will take a bit of energy and time.
In the near future, should you come by again, please feel obliged calling me and be my guests.
Looking forward to welcoming you back to Felix River Kwai Resort.
Sincerely yours,
Pimpatai
We stayed a night in Felix and we enjoyed the great customer service from the hotel. Very friendly and detailed introduction to their hotel and nearby attractions. They offer free boat to one of the Kanchanaburi must go : death railway. We have been using the provided free shuttle to go into the town for night market and good. Thank you Norma and team!
Thank you very much for choosing Felix River Kwai Resort and your valued positive reviews which is very important to us and encouraging the team and I to continue service excellence. We will keep improving our old lady of grandeur and working on quality of service and upgrading facilities to serve once again as the legend riverside resort of Kanchanaburi. Meanwhile, please do not hesitate to let us know if you should need further assistance. Norma and I are looking forward to welcoming you back and your guests to Felix River Kwai soon.
Sincerely yours,
Pimpatai
We stayed 4 nights in this resort hotel. Ample room with adequate facilities and properly maintained. Breakfasts are not lavish but provide necessary basics and sufficient varieties. Senior management staff are accessible easily, e.g. we could meet and receive advice from Attanan, customer services manager, every day. Minor staff are well trained, helpful and hanging smiling faces all the time.
Dear Josefking
Thank you very much for choosing Felix River Kwai Resort and your valued positive reviews which is very important to us and encouraging the team and I to continue service excellence. We will keep improving our old lady of grandeur and working on quality of service and upgrading facilities to serve again as the legend riverside resort of Kanchanaburi. Meanwhile, please do not hesitate to let us know if you should need further assistance. We are looking forward to welcoming you back and your guests to Felix River Kwai soon.
Sincerely yours,
Pimpatai
We stayed here 4 nights. Check in was easy, and they carried our suitcases to our room. We chose a room with a river view which was gorgeous sitting out on our balcony looking at the river every day. Breakfast on most of the days was fantastic amazing choices! Asian and western style, with different stations each day including pork noodle soup, waffle, dumpling, fried banana and egg stations. However on one of the days we were the only guests at breakfast and they only provided a small basic breakfast buffet, but they also gave you the choice of ordering a more complex meal from the menu. Gorgeous large pool which was always very warm. And beautiful garden surroundings which are maintained really well. Lots of free parking. Spa was not available while we were there. Rooms clean, toilet does not flush toilet paper very well but that’s Thailand. Bed comfortable. Air con works well!! And WiFi mostly worked well. Would definitely stay here again if in the area.
Dear LaurenmE47120B
Thank you very much for choosing Felix River Kwai Resort and your valued positive reviews which is very important to us and encouraging the team and I to continue service excellence. We will keep improving our old lady of grandeur and working on quality of service and upgrading facilities to serve once again as the legend riverside resort of Kanchanaburi. Meanwhile, please do not hesitate to let us know if you should need further assistance. We are looking forward to welcoming you back and your guests to Felix River Kwai soon.
Sincerely yours,
Pimpatai
