The hotel Felix Kwai River Resort was awful. I found a mouse as well as mouse feces throughout different parts of the room. The hotel sent a maid to get rid of the mouse quickly after I complained but never found it. They didn't offer me a new room or help me escape from the mouse. I talked to Rabbit and she went and asked the front desk to change my room. I found the mouse in my luggage and let it outside. I still moved to the new room and felt relieved to be in a cleaner space. However, the new room had so many mosquitoes and I was bit in the eye and woke up the next morning with a swollen eye and a few dead mosquitoes in my bed. I also had to kill a cockroach in the bathroom. I understand that pests are normal to have while travelling, but I have stayed at hostels that had cleaner and better conditions than this. The pests were awful but the customer service was worse. The hotel staff laughed at me for having a swollen eye and didn't offer much help. No offer was made to clean my clothes after the mouse lived in my luggage and pooped in it. This was the worst hotel experience I've ever had and it is depressing to think I spent this much money to live like this. I usually live in hostels and travel cheaply as a student so my expectations for a hotel are not super high. I was very disappointed with the level of service and accommodations this hotel had to offer. Besides my personal experience the food at Felix was not good either.
- Official Description (provided by the hotel):
- One of the most famous addresses in Kanchanaburi with a well known luxury and elegant ambiance that has been playing host to many high profile events and VIP from worldwide. An Oasis for both Business and Pleasure. Welcome to The Felix River Kwai Resort Kanchanaburi. Felix River Kwai Resort, a four star plus resort in Kanchanaburi, Only two hours from Bangkok. The resort sits on 130 rai or 20 hectares plot of pristine riverfront land adjacent to the infamous Bridge On The River Kwai. Just 10 minutes away from downtown Kanchanaburi, the resort caters to an interesting mix of corporate, incentive, government clients as well as local and International Visitors who enjoy the low rise architecture, lush & beautiful garden, privacy and space the resort generously affords them. The resort maintains 255 rooms and suites, each has a private balcony, with complete amenities and an uncompromising standard of services. There is also an enchanting Log Cabin Home popular occupied by VIP, Local and International Celebrities In addition there are also two large swimming pools, two tennis courts, sauna, The Ficus SPA center, snooker lounge, fitness center, 2 kilometers of jogging track, bicycles, canoes for rental, Felix Station 9 (obstacles courses for team building) and an elegant river raft cruise. The resort exotic gardens act as a layover for different species of migratory birds and feature many different species of trees. The Kwai Yai (Bigger) meets the Kai Noi (Smaller) and the Meklong in Kanchanaburi, and these feed the resorts labyrinth of lagoons that host many species of giant fresh water fishes. The Pailin Convention Center is a premier and prestigious venue for events of all levels and sizes. The non-pillar convention center can accommodate up to 1,000 delegates theater seating with a long and spacious adjoining pre function area. There are smaller meetings room designed to accommodate various settings for meeting, seminar and workshop. ... more less
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- Also Known As:
- Felix River Kwai Kanchanaburi