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U Inchantree Kanchanaburi
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Reviews (1,137)
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All reviewsrooms are smallkwai bridgethe rivercold towelspeppers restaurantboutique hotelinfinity poolfree bikesfew minutes walkbeautiful locationthai massagewelcome drinkdeluxe roombreakfast was includedhellfire passbreakfast and dinnerspent nights
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Reviewed August 24, 2013

We stayed here for 4 nights and arrived a little early to go to our rooms. The staff suggested we have a drink on the terrace while we waited. They knew what they were doing - what a great location right on the river with a view of THE River Kwai bridge. I can't think of a nicer place for a drink (breakfasts are served at the riverside too).

The rooms whilst on the small side are nicely laid out, though our bathroom was a bit cramped. The location and the quiet, relaxing ambience of the place is what makes this hotel special.

This was the last leg of our travels around Thailand and a perfect way to finish the holiday. I'd love to go back.

  • Stayed: August 2013, traveled as a couple
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Thank DisarrayNova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013

The view from the hotel lawns is truly spectacular, we enjoyed pre-dinner drinks and dined there both nights of our stay - a wonderful experience.
The hotels riverside location only 200 metres from the bridge and an easy stroll to the town centre makes it the perfect place to stay and appreciate the natural beauty and importance of this area.
The rooms are equipped very well - large, comfortable beds, modern bathrooms, quality furnishings and accessories - a real "boutique" experience.
The staff we met were quite lovely, we received a warm, friendly welcome and their gentleness, graciousness of spirit and smiles added a quality to our stay.
Breakfast is extremely good - and you get that view again!
I've stayed in Kanchanaburi several times before and each hotel has been good but this one is outstandingly good and definitely the one I hope to return to.

  • Stayed: July 2013, traveled with friends
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Thank manorom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

the hotel service is generally good but i have to warn about the risk of the airport transfer service. Our flight is 1830 and we booked the airport transfer at 1400 such we think we have enough time. However the pickup only arrived at the hotel 1430. Even we told the hotel staff to communicate to the driver to hurry up, the driver still take his time. He stopped by a traffic light to buy snack, stop by a street store buy drinks and even stop by the gas station to top up gas. We thought he should come prepared. At gas station, he demanded that we have to pay in full while he said we will only reach airport at 1800. Then, it is already 1600 at gas station. We were furious and called the hotel for explanation, but the hotel staff was less than useful. At that point we knew we gonna missed our flight if we continue his ride. We decided to went off to grab a taxi instead at gas station. Then the driver tried to snatch our bags away and even try to not return my phone which i used to call the hotel. At that point we thought of calling the police. With all gas station crowd watching, we managed to grab our belonging back. With the help of a by-passer, we managed to grab a taxi at the gas station and reached airport on time for the flight.

So the hotel is generally good but the airport transfer service ruined everything. Folks bewarned.

Stayed: August 2013, traveled with family
4  Thank ongbenghui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuratwadeeKhom, General Manager at U Inchantree Kanchanaburi, responded to this reviewResponded August 14, 2013

Dear ongbenhui
Greetings from U Inchantree Kanchanaburi
I would like to express my sincere and heartfelt apologies regarding your experience with the taxi service upon your departure from U Inchantree. It is completely understandable regarding your anger and frustration over this issue and I truly regret that this occurred.
We have used this particular taxi company since we opened nearly 3 years ago and have never experienced a problem of this nature before despite using the services of this company on a daily basis.
Needless to say we found the behaviour of this driver completely unacceptable and have informed the taxi company who have terminated the services of this man immediately.
As our reviews on Trip Advisor show we are entirely dedicated to the complete satisfaction of our guests and I deeply regret that this incident caused you to award us a low score as you seemed to thoroughly enjoy your stay.
We would all like to welcome you back in the near future where we feel sure your enjoyment will not be marred by another issue such as this.
Best regards,
Suratwadee Khommeteeyuttakan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

Stayed overnight during tour of River Kwai, Hellfire Pass & Tiger Temple. What a great spot and the resort itself is just lovely. Our room was very nice and the decore really tasteful and in sync with the environment. All modern and spotless & staff reflective of the beautiful Thai people we met throughout out trip. Plasma TV, sound system & 2 complimentary drinks per room per night from mini bar. Small balcony with table & 2 chairs overlooking rainforest. Bathroom was lovely, but bit tight on space, however had a big shower. We loved it here, had a cocktail and nice meal at the restaurant overlooking the River Kwai and the railway. Then hit the treadmill in the tiny gym which had a cross trainer too. Bikes available for free & 3 minute walk to local shops/village. All in all a fabulous stay. Would not hesitate to recommend it.

  • Stayed: July 2013, traveled as a couple
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Thank Jule1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

They thought of everything to make our stay perfect. The service is excellent and the staff seems to honestly care that everything is just right. I cannot emphasize enough the excellent and friendly service provided by the hotel staff at all levels. By far, despite the idyllic location and ultimate relaxation, the level of service and positive attitude of all of the staff will ensure my return.

  • Stayed: July 2013, traveled with friends
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Thank Hakiospak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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