We had pre-booked a standard room for 5 nights but arrived one day earlier at 8pm & was unable to get a standard room for that night, only a deluxe room was available, so we took it.
How disappointing though - there was hair & grit in the washbasin, the floor in the bedroom/living area was dirty, only 4 coathangers for 2 people & you could only use 2/3rds of the wardrobe because there was a pillar in one corner, no room service menu, the balcony was narrow - only enough room for a small table & 2 chairs & immediately in front of you was a grey wall & a view of the fire escape stairs - definitely not conducive for relaxing on! (Management said the balcony was for smokers to use as there was no smoking in the rooms - no mention of that on their website)
What would a standard room be like if this was the state of a deluxe?? Well the standard didn't have a balcony but had a view over the town, the room was smaller but certainly large enough for 2 people & was much better value than the deluxe.
Breakfast - well that's another story! It's a buffet style breakfast - the fruit juices were warm, the hot food was luke warm to cold.
All the food was uncovered with plenty of flies on everything - not good. (The same probably happens in most hotel kitchens but at least you don't see it - it's not in your face!)
We talked to the Management about all the above issues & they said they would make sure our standard room was immaculate, and it was (and they only charged us the standard room rate for the deluxe room.)
They also promised to fix up the food situation by ensuring that the food was kept covered, however everything was just the same at breakfast the next day & the following 4 days.
We wouldn't stay there again.
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