We Arrived the Putahracsa hotel from bangkok, after a 3 hour drive. We arrived early which meant out room was not ready (which we expected). The staff on arrival were not very helpful, and told us out room would be ready at 3pm (it also didn't help how the staff speak very little English, very hard to communicate properly).
My husband and I decided to go take a massage in the hotel while we were waiting. The massage wasn't fantastic, probably one of the worst we have had and we travel different hotels a lot.
Breakfast was pretty good, good service and a selection of different foods.
Once we eventually got our room...By the way we booked a ocean bed villa... We were not happy as there was no view of a ocean, instead a great big tree directly blocking our view and the sun... Shade all the time in the room and on the terrace, making it very depressing. We asked the guy on the front desk to move us, this was met with a response as there are no rooms available and we will have to pay for a upgraded room. After 30 minutes of telling him we will not be staying in that room,we would rather leave and go to another hotel, he eventually told us there was now a room free and we could move into the same priced one. We moved and it was much better, it looked onto part of the ocean but also a roof... Not impressed but better than the tree room.
The room was also not clean, on the surface its clean but when you start looking its old and not kept well. The light shades fell down in the night and the dust that covered them was disgusting. Under the sofa there was white chalk. I called the cleaner to come and clean it and she never came.
There is also a Jacuzzi in out bedroom, but its is so dangerous, no steps again, so easy to slip. The flush on the toilet wasn't working but we called management and they fixed it. Also around the sink there was mould growing.
Pool is extremely dangerous, the tiles are very snap, there is no grouting around the tiles. There are no steps to get into the pool, you have to jump (very dangerous for children)
The glass table around the pool are not secured, it is made of glass that easily shatters.
We had lunch at the hotel and this was excellent (the food is outstanding), the restaurant also looks onto the beach. The bar next to the pool is non existent, its not comfortable to sit at, which means there is never a vibe around the pool area.
We got back to our room 4th day into the trip at 4pm and our room still hadn't been cleaned. We called them to come and clean it and was told that we have to tell reception when were leaving the hotel so they can come clean it. I have never been to a hotel where you have to tell the hotel when you leave a room in a morning. They eventually showed up at 4:30pm. My husband then called the manager to complain and said we were leaving and moving to a different hotel.
The hotel manager was very nice and really tried to help us, but we really didn't want to stay any longer.
Its defiantly not a 5tar hotel and this was confirmed when we moved to the Centara hotel and had 5 star service as soon as we arrived.
The hotel needs renovation, and a big update. No doubt that Chris the new manager will improve all in this hotel.
P.s a big thanks to Nunu (front desk) who was very helpful and spoke good english.
- Official Description (provided by the hotel):
- Putahracsa Hua Hin allows guests to combine the charms of small town leisure together with a beach hideaway. Situated in the residential section of Hua Hin, Putahracsa is designed to feel like a beach residence. All rooms and villas reflect the owners' personal touch, incorporating Hua Hin's tradition and blending it with contemporary design. Each detail is crafted by interior designer, Viboon Techakalayatum, owner of Design Scene Co., Ltd. The resort is managed by The Unique Collection of Hotels & Resorts, whose team ensures that guests receive the highest level of service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Hotels.com, Agoda and Jetsetter so you can book your Putahracsa Hua Hin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Putahracsa Hua Hin Hotel Hua Hin
- Putahracsa Hotel Hua Hin
- Hua Hin Putahracsa Hotel