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“Really lovely hotel”

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Centara Grand Beach Resort & Villas Hua Hin
Ranked #4 of 144 Hotels in Hua Hin
Certificate of Excellence
Reviewed July 31, 2014

Looking for a new place to visit for my birthday, we went to Hua Hin for the first time. Having stayed at Centara properties before and, stunned by the photos, we chose this lovely property. My husband is in a wheelchair, so we call them to ensure that they had an accessible room. We overnighted in Bangkok (at another Centara) and were picked up by our hotel driver in a BMW for the trip to Hua Hin (mainly because the train and bus don't offer accessibility for wheelchairs). A very stylish way to arrive! The check-in process was quick and efficient and we were shown to our room.. As the hotel is old and lovely, the door to the bathroom of the first room was too small for my husband's wheelchair to fit through, so we were shown to a second room. This bathroom was bigger, but it would have been impossible for him to get to the shower, so the very accommodating lady showed us to the Elephant Bar for complimentary refreshments whilst they looked for another room, which was much appreciated. The third room was glorious, with a large open plan bathroom, however there was a 2 inch lip to the shower, which my husband decided could be overcome. We had lunch by the pool as the room was being cleaned, and were told we could check in in an hour... one hour later, we walked into our lovely room, to find that the engineering department had built two small wooden ramps to allow my husband to wheel into, and out of, the shower... THAT's service! And, as it turned out, just the beginning of the wonderful service offered by the friendly staff at this glorious hotel. There are ramps to all of the facilities, although the ramp at the front into reception is quite steep. The only exception being the Spa, however that was overcome by the masseuse coming to the room to provide an in-room massage. The food was lovely and fresh and the breakfasts and themed buffet nights contained every type of food that you could possibly want and the Food and Beverage Manager was a constant presence assisting his friendly staff with anything you required. We ate next door at their Japanese restaurant, where the staff wished me happy birthday and, on returning to our room, there was cake and a card from the hotel, which was lovely. There is such a lovely colonial feel to this place, that I kept expecting to see Major Caruthers coming in, wearing a pith helmet, home from his (hopefully unsuccessful) tiger hunt! We really enjoyed our stay at the hotel and would return there again.... IF....they did ONE little thing... During our stay there, we saw at least 3 other people in wheelchairs, however, there is no way for disabled people to be able to get into and out of the pools. My husband resorted to placing two of the side tables beside the lounge chairs onto the top step of the pool to give himself enough leverage to lift himself out of the pool and back into his wheelchair. We were assisted several times by pool staff, and even other guests, to get him into his wheelchair. The installation of a simple pool hoist - even if it was only at one pool, say the Garden Pool - would allow disabled people to be able to easily enter and leave the water with little effort or the risk of injury. That would definitely get us to return and give you the 5th star rating you would then so richly deserve!

Room Tip: All rooms overlook a pool and/ or some of the gardens. The Suites are lovely.
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank mrandmrsp04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 6, 2014

Dear mrandmrsp04,

Thank you very much for taking the time for the detail review of your recent stay at the resort. It is greatly appreciated and we will relay to the entire team.

We are pleased to note that you and your husband had a pleasant stay and enjoy the various resort's facilities and services. We shall pay attention to the facilities for disable people as you highlighted.

It will be a pleasure to be able to welcome you back again to Centara Grand Hua Hin to cerebrate your birthday next year, we remain,

Yours sincerely,
The Management

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1,207 - 1,213 of 2,498 reviews

Reviewed July 31, 2014

Went to Thailand with our nieghbours a golfing hol for the men stayed at centara grand hue him in a pool villa each couple and were members of the centara club.the hotel service and facilities were excellent it was the best holiday ever.all the staff were brill especially Jonas the manager of the club he was always pleasant and made everyone feel special he anticipated our every need and led his staff by example. The hotel has great colonial atmosphere and is very clean and welcoming .I would love to return.the men played golf on the best course they had ever played.out of all the hotels and cruises this was the best

Room Tip: Upgrade to pool villa and the club great value
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank deborah w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 6, 2014

Dear deborah w,

Thank you very much for sharing your experience at the resort. It was a pleasure having you with us. We are pleased to know that you had enjoying the various facilities including the club benefits.

Rest assured that we will pass on your kind compliments to Jonas and his team and we all look forward to your next visit.

Yours sincerely,
The Management

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Reviewed July 28, 2014

This was our second stay in a pool villa at the Centara however this time we had my brother and his wife with us. I had emailed the hotel prior to our stay to request the same villa we had had the previous year, as it was not overlooked and got lots of sun, and also requested my brother and his wife have a villa next door. Our requests was granted which we were delighted about.

During our stay there was a large golf tournament taking place and the hotel was one of the main sponsors. This meant the club lounge had been temporarily moved to the pool at the villa side of the hotel however this caused us no inconvenience at all as it was less of a walk for us.

The standard of service was as high as we remembered the previous year with nothing too much trouble and always with a smile. Special mention has to be made to Jonas and his team in the club lounge and also to the gentleman who cleaned our room each day who was just as good as the previous year and who always went about his work with a huge smile.

The standard of food and drinks in the club lounge was excellent as was the breakfast in the morning whether you had it in the Railway Restaurant or poolside at the villa side of the hotel.

It is without doubt one of the nicest, most relaxing hotels I have ever stayed in and if I return to Hua Hin I would not consider staying anywhere else.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 1, 2014

Dear edinburgh,

Thank you very much for choosing to stay at Centara Grand Hua Hin recently.

We truly appreciate the fact that all of things came together which made you had a comfortable stay and that you so well noticed the courtesy and efficiency of our team members. We will ensure that Jonas and his team at the Club receives a copy of your appreciation.

Rest assured that we will do our utmost to extend our best care and attention to our guests. It has been a pleasure to have you with us and we are looking forward for your third visit soon.

Yours sincerely,
The Management

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Reviewed July 27, 2014

The Centara in Hua Hin was really a great find for us. After nearly booking other properties we ended up with the Centara and were absolutely delighted to be staying at the hotel.

The only thing you need on top of is to make sure you understand what the room grade you have booked is.. There is nothing wrong with any of the rooms but there are subtle differences in layout decor and space that exist.

There was a little confusion on our arrival with room expectations but this was quickly resolved. The hotel website could be a bit clearer on room styles to avoid any issues, but this was not a big deal.

The property itself is right at the door step of the town and everything it has to offer. The grounds are a sanctuary of botanical splendor and quiet with lots of fantastic topiary in the shape of animals that have clearly been carefully manicured over the years.

The food in all of the restaurants was great, with the breakfasts being a highlight for the kids.

The staff we encountered all without fail were extremely helpful and happy, especially the concierge team who were able to accurately help with any query we had. The gym staff were also very enthusiastic and knowledgeable.

Having traveled extensively for business and pleasure over several decades I can honestly say that my overall experience at the Centara was as good as I have had anywhere.

  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank Gavan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 1, 2014

Dear Gavan F,

Thank you very much for choosing to stay at Centara Grand Hua Hin recently and we greatly appreciate your kind review.

We are happy that you had an enjoyable stay at the resort and take a good not of you comments about hotel website as mentioned.

We hope to welcome you back again to Centara Grand Hua Hin in the future.

Yours sincerely,
The Management

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Reviewed July 26, 2014

Have just returned from 10 days half board stay at the Centara with our 8 year old. Without exception, the service was wonderful - right up to the early morning departure. The food was excellent; service first class; facilities excellent. We had an excellent room - superior - great view of beach and pool.

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Fozzie77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 1, 2014

Dear Fozzie77,

It was a pleasure to have you at the resort recently. We are glad that overall you had a pleasant time.

We look forward to your future visit to the resort in the near future, we remain,

Yours sincerely,
The Management

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Reviewed July 25, 2014

We loved our week at the hotel. The best thing about it were the magnificent gardens and the lovely staff. Everyone was helpful and warm and welcoming- even the room service maids- especially Villa. Negatives were that our room a bit dark and one of the pools was a little dirty for the first couple of days but later it was fine. The fitness room was also crowded in the mornings and late afternoons. Breakfast was good and we had a couple of excellent meals at the Japanese restaurant. Location was certainly excellent too. If you stay here, try the Moon and Patoo Restaurant and the even less expensive, but delicious Koti restaurant opposite the night market on the corner. It had some of the best local authentic food that I have had in Thailand.

Stayed: July 2014, traveled as a couple
5  Thank oliverAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 1, 2014

Dear oliverAustralia,

We appreciate your kind feedback following your recent stay at the resort and we are grateful for that.

It was a pleasure to have you at the resort and e look forward to welcoming you again in the future.

Yours sincerely,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

Our second stay at the Centara Resort Hua Hin. Last year we stayed at a de luxe room, this year we decided to book a pool villa. Own pool, bit more privacy. We were not disappointed. Very nice villa. Comfortable beds, terrace, pool (5x3m), inside shower and on the backside a stone bath and outside shower. Secluded as well. The villa is nicely decorated, comfortable beds and very nice shower products. Even suntan lotion is provided. The pool and villa are cleaned very well daily.
Staying at a villa or suite means you have access to The Club. Very nice extra. Breakfast, high tea, cocktail hour, refreshments and snacks. Something to look forward to. Not the least because of the staff of The Club.
We loved our stay that much that we decided to book an extra week. Two instead of one. The villa, grounds and service provided (staff at front desk, club, pools, housekeeping, security, gardeners, restaurants etc) resulted in an unforgetable holiday.
A good chance we will return again.

Stayed: July 2014, traveled with family
4  Thank Anna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 1, 2014

Dear Anna L,

Thank you very much for your kind review about your experience at Centara Grand Hua Hin.
We are pleased to note that you had a good time and enjoyed stay with us.

We hope that you will have the opportunity to welcome you back again soon.

Yours sincerely,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort & Villas Hua Hin

Address: 1 Damnernkasem Road, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Hua Hin
#1 Family Hotel in Hua Hin
#2 Top resorts Hotel in Hua Hin
#3 Romantic Hotel in Hua Hin
#3 Spa Hotel in Hua Hin
#4 On the Beach Hotel in Hua Hin
#4 Luxury Hotel in Hua Hin
Price Range: $131 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Beach Resort & Villas Hua Hin 5*
Number of rooms: 249
Official Description (provided by the hotel):
Centara Grand Beach Resort & Villas Hua Hin first opened its doors in the early 1920s at a time when Hua Hin was still a sleepy coastal village. This five-star beachfront resort was built along the classic lines of that era, with phenomenal gardens and beautifully spacious rooms and suites (up to 170 square metres) with high ceilings, polished hardwood flooring, period furniture, and the warm tones of Thai silk. The resort is also home to 42 single-storey villas that offer privacy and space (up to 120 square metres) and the choice of a Jacuzzi or plunge pool on the terrace. Beside Hua Hin’s gorgeous beach, a stone’s throw away, and a relaxed atmosphere to enjoy to the full, the resort also offers plenty of leisure options for adults and children: four swimming pools and children’s pools, a superb spa, a fitness centre, tennis courts, Muay Thai and Tai Chi classes, and two kids clubs. Plus, the town is outside our door, and some of the best golf courses in Thailand are within easy travelling distance. The dining venues include a colonial style café and all-day dining restaurant, a Japanese restaurant, a Thai restaurant located near the villas, and the modern COAST Beach Club & Bistro. With its setting on the beach and its elegant atmosphere, the resort also is the perfect setting for a dream wedding. ... more   less 
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Also Known As:
Centara Grand Beach Resort & Villas Hua Hin Hotel Hua Hin
Centara Grand Beach Resort And Villas Hua Hin
Sofitel Hua Hin
Accor Hua Hin
Hua Hin Sofitel

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