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“The perfect place....”

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Centara Grand Beach Resort & Villas Hua Hin
Ranked #4 of 144 Hotels in Hua Hin
Certificate of Excellence
Reviewed June 10, 2014

My apologies for not writing sooner. We visited this hotel back in March and it's the 3rd time we have been. We believe that it's the perfect place...the staff are friendly, the gardens are beautiful and the food is perfect. We stayed in the villas and were given a surprise upgrade, we even had the managing director come out and warmly welcome us. We cannot praise this hotel enough, nothing is too much for the staff to help you. From the cleaner who cared for our room, to the waiters who were on hand without being intrusive , they all know their job. We love the Centara group and never stay anywhere else in Thailand, from Bangkok to Phuket and Koh Samui to Hua Hin. Keep up the excellent work.

Room Tip: The upgrade to club is worthwhile as are the villas.
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  • Stayed: March 2014, traveled as a couple
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1  Thank Yorkshirekippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded June 17, 2014

Dear Yorkshirekippy,

Thank you very much for your kind review. It is always very motivating and rewarding to receive positive comments and not only negative ones.

We are glad that you enjoyed this third stay with us and would like to assure you that it has been a true pleasure to have you with us.

We all look forward to welcome you back to Centara Grand Hua Hin in the near future, we remain,

Yours sincerely,
The Management

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1,264 - 1,270 of 2,508 reviews

Reviewed June 10, 2014

We have just returned from a long stay at the Centara. As per other reviews the hotels location is ideal, the gardens are fantastic. The breakfast buffet was on par with other hotels of this rating, however on some mornings service for breakfast was a little patchy staff numbers where sometimes minimal. We used the Garden pool on a regular basis and where well looked after by all the pool staff especially Sujin and Nepeta. The in-house cleaning was also excellent with bedding changed daily and towels replaced as soon as they where used. Our room was comfortable, the mattress was a little hard but thats just me, we had our suspicions about the room standard we had booked a deluxe room.On asking we were told it was a deluxe room, when we got home googled room 274 surprise surprise it was a superior room. We had hoped for an upgrade but didn't expect a downgrade, the hotel wasn't exactly full this has left us disappointed as we didn't expect this from a nice hotel like the Centara. Would have to think about returning.
All the restaurants served quality food and the service was excellent, the only one we didn't use was the Hagi as we don't like Japanese food.
We attended some of theme nights, the Mediterranean night served great food but strangely no pasta! the Thai night was again very good food wise however the entertainment was performed on the far side of the swimming and was poorly lit.
What did disappoint was the fact that hotel dress codes and regulations are on the whole ignored. Many times at breakfast there where children and adults in sleepwear, other reviewers have stated that "You can't dress up enough in this hotel" we got fed up of arriving for dinner properly attired only to be surrounded by people in cheap shorts and flip flops. This was also true in the pool with people diving and jumping in and using the pool lifebelts as toys.

Room Tip: Make sure you get the room grade you have booked!
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  • Stayed: May 2014, traveled as a couple
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7  Thank mike477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded June 12, 2014

Dear mike477,

I would personally like to thank you for taking the time to communicate your valuable feed back to us about your recent stay at Centara Grand Beach Resort & Villas Hua Hin.

It is such a pleasure to receive compliments about our staff and thank you for specifically mentioning Khun Sujin and Khun Nepeta. These comments have been passed to them and they are greatly appreciated.

I sincerely apologize for booking you in a Superior Room instead of a Deluxe Room as per your original reservation. There was a mistake in communication between our Reservation Team and the Front Desk, therefore this unintended and very unfortunate downgrading happend. Kindly be advised that we are already in contact with your travel agent and you will be refunded for the price difference in the room category. Rest assured that we take such mistakes very serious and will retrain the concerned departments to avoid a recurrence of such mistakes.

May I take this opportunity to thank you again for staying with us and I very much hope to welcome you back to Centara Grand Beach Resort & Villas Hua Hin and for you to experience our beautiful resort at its very best.

Best regards,
Miguel Jaun

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Reviewed June 9, 2014 via mobile

We are currently staying at the hotel, one night left of our 10nt stay and we do not want to leave.....
We have traveled to many asian hotels in thailand, Singapore, Hong Kong and Malaysia including shrangri La's, intercontinental's and Centara's and this Centara is truly outstanding and far exceeds all other hotels.
The hotel is in perfect condition for its age, the gardens are exquisite, so beautifully looked after with amazing animals forms from the trees. The colonial style of the hotel gives a fantastic feel of grandure and you feel special as soon as you enter through the front gates. The hotel apart from its perfect appearance has to be the best located hotel in Hau Hin with also the most attractive stretch of beach in Hau Hin. Only comment would be it would be good to have some loungers on the beach too.

The hotel staff are so attentive and always so pleasent, special thanks to our maid, room 130, who was superb, always smiling and works so hard. All are so good.... thank you for being so lovely.

When I read hotel reviews I always want to know about the breakfast... no need to worry here... amazing. Everything you could want; beautiful pastries, smoothies, thai, sushi, noodles, american cooked, etc. etc. Too much to mention but you will not be disappointed!

We are off to Centara watergate next in Bangkok and if that is half as good as here we would be happy. Thank you to everyone at the hotel for such a wonderful stay. You are a credit to the centara group.

Stayed: June 2014, traveled as a couple
3  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded June 10, 2014

Dear David S,

Thank you very much for highlighting your recent experience at the resort. It's great to hear that all things met your expectations.

We appreciate your support and patronage to the Centara Hotel & Resort and we look forward to having the opportunity to welcome you back again, we remain,

Yours sincerely,
The Management

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Reviewed June 9, 2014

We've just returned from a 15 night stay at the Centara Grand and can't find a bad thing to say about it. When you step into the grounds you could be a million miles away from the madness outside, it's so tranquil but still close enough to walk to all the bars, restaurants and markets.

We've stayed at the Hilton for the last 16 years and now we wished we had tried the Centara years ago.

We stayed in a deluxe room in the colonial wing with a view of the sea. Our room had a huge king size bed and a big walk in shower with a rain shower head. All the toiletries you could need were restocked daily and lovely clean white towels. Every day there were delicious little cakes, chocolates or cookies left in the room.

Breakfast was amazing with everything you could think of to eat. Lovely fresh bread, eggs cooked to order any way you liked, muffins, pastries etc.

We spent our first week by the railway pool but this got a bit noisy on our second week when lots of families with young children arrived so we moved to the garden pool which was really quit and relaxing. All of the pools are the warmest pools I've ever felt anywhere in the world. Fresh water melon and ice cold towels were brought round by the staff twice a day which was a really nice touch.

All of the staff we met were very friendly and helpful and spoke very good English. We spent two really enjoyable evenings in the Elephant bar while the curfew was on and the bars outside closed early. The music was brilliant and so nice to sit in the air conditioned bar.

We'll definitely be back again hopefully in October.

Stayed: May 2014, traveled as a couple
5  Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded June 10, 2014

Dear Karen L,

Thank you very much for your kind words and it is a great pleasure to have you at the resort.

We will ensure to continue to strive for better products and services at the resort.

We surely look forward to welcoming you again in October, we remain,

Yours sincerely,
The Management

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Reviewed June 4, 2014

In April 2014 we stayed in the Centara for twelve night. The hotel is located directly on the beach and central to Hua Hin markets, restaurants etc. It is an imposing hotel built in a colonial style. We were allocated a lovely large room on the second floor of the railway wing. This is the oldest section of the hotel where you have some original features. Although darker than some other rooms the décor is in keeping with historical aspects of the hotel. Rooms here are larger and have a shaded balcony overlooking the sea or gardens. What makes these rooms convenient is their location near to beach and pool. The beds were extremely comfortable and luxurious linen were the norm. The shower room was smallish but functional. Wardrobe space was adequate and our lovely cleaner sourced an iron and ironing board for us which we were allowed to keep for the duration of our stay.

Breakfast was just amazing. So much choice and oh so nice! You could have an American, British, continental, Japanese or Thai breakfast all cooked to a very high standard. A pot of tea was nice in the morning and we preferred this to the waiter tea/coffee service. Early in the morning service at breakfast could be intermittent as staff numbers could be low. A bonus was looking out at the lovely garden and topiary while listening to a harpist playing some truly beautiful background music.

There are three pools at the hotel and we preferred the colonial pool which is situated next to the beach and attracted an older crowd. The other pool beach attracted a young crowd while the garden pool attracted those who wanted some peace and quiet. The cold fruit and cold towel service twice a day was a godsend on those very hot sultry days.

Happy hour (in fact two hours) between 5 and 6 was 2 drinks for the price of 1. This worked well for us as a break between sunbathing and going for an evening meal. Most staff at the pool bar were very polite but some (2) needed to immersed in customer service courses and were the only let-down to his aspect of the holiday.

There are many restaurants at the hotel but they are rather expensive and as a seasoned traveller I like to spend money locally. We did have one lunch at the hotel and it was very nice! We also had some macaroons from the museum shop/café and they were simply delicious. We had a lovely late evening drink at the elephant bar and listened to a lovely jazz band.

Overall the staff were attentive and very polite. From our complementary tea and cake while we waited for our room to be ready to facilitating us having a late check out if so desired this hotel aims to please and make your stay as comfortable as possible. Thanks for a great holiday and I hope to come back soon.

Room Tip: We paid extra for a deluxe room as we wanted to stay in the older part of the hotel.
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  • Stayed: April 2014, traveled as a couple
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6  Thank cymrobangor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded June 8, 2014

Dear cymrobangor,

Thank you very much indeed for your kind review and It is a great pleasure to have you at the resort.

We will ensure to continue to strive for better products and services and we hope that we will be able to welcome you again to the Centara Grand Hua Hin soon.

Yours sincerely,
The Management

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Reviewed June 4, 2014

I should explain - during the current military take-over in Thailand, many hotels have lost a lot of business and are heavily discounting their rates to attract whatever business they can. We were in Bangkok when the coup took place and with our hosts drove the 2.5 hours down to Hua Hin one Friday for a long weekend at this wonderful hotel/resort. Built in the 20s as the Railway Hotel, the whole place has an old-world colonial feel. All buildings have been lovingly restored and the rooms are exquisite. Many restaurants and pools dot the grounds; staff are as pleasant and helpful as you always find in Asia. The BBQ night in the main restaurant was superb value for money. If you want to spoil yourselves for a couple of nights I cannot recommend this oasis of luxury too highly.

Room Tip: Even the cheapest 'basic' rooms are delightful. All rooms are in the peaceful grounds, far f...
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  • Stayed: May 2014, traveled with friends
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3  Thank William E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded June 8, 2014

Dear William E,

Thank you very much for sharing with us your recent experience at Centara Grand Hua Hua Hin.

We are glad to know that you had a good time and enjoyed the various facilities and services around the resort. Rest assured this will motivate us to strive for excellence in our product and service offering.

We look forward to having the opportunity to welcoming you back again.

Yours sincerely,
The Management

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Reviewed June 1, 2014

I have to congratulate the team at Centara - from the time we arrived, to the time we left, the service was par excellence. They were extremely accommodating and paid attention to all our needs.
The views of the beach from the rooms are breathtaking and the cool afternoon and evening breezes are something to behold - you have to be here to really feel the calm and serenity. The staff always greet you with a welcoming smile and they truly make you feel so special. Bravo to the team at Centara Grand Beach - special thanks to Siripon at the front desk for her smart business sense and accommodating attitude.....

3  Thank Indren N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded June 8, 2014

Dear Indren N,

Thank you very much for sharing your experience of your recent stay at the resort recently.

We are grateful for your kind note about the service from our team members which we will be delighted to pass this on to them.

We hope to welcome you back again to the Centara Grand Hua Hin in the near future, we remain,

Yours sincerely,
The Management

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Additional Information about Centara Grand Beach Resort & Villas Hua Hin

Address: 1 Damnernkasem Road, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hua Hin
#1 Business Hotel in Hua Hin
#2 Top resorts Hotel in Hua Hin
#3 Romantic Hotel in Hua Hin
#3 Spa Hotel in Hua Hin
#4 On the Beach Hotel in Hua Hin
#4 Luxury Hotel in Hua Hin
Price Range: $134 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Beach Resort & Villas Hua Hin 5*
Number of rooms: 249
Official Description (provided by the hotel):
Centara Grand Beach Resort & Villas Hua Hin first opened its doors in the early 1920s at a time when Hua Hin was still a sleepy coastal village. This five-star beachfront resort was built along the classic lines of that era, with phenomenal gardens and beautifully spacious rooms and suites (up to 170 square metres) with high ceilings, polished hardwood flooring, period furniture, and the warm tones of Thai silk. The resort is also home to 42 single-storey villas that offer privacy and space (up to 120 square metres) and the choice of a Jacuzzi or plunge pool on the terrace. Beside Hua Hin’s gorgeous beach, a stone’s throw away, and a relaxed atmosphere to enjoy to the full, the resort also offers plenty of leisure options for adults and children: four swimming pools and children’s pools, a superb spa, a fitness centre, tennis courts, Muay Thai and Tai Chi classes, and two kids clubs. Plus, the town is outside our door, and some of the best golf courses in Thailand are within easy travelling distance. The dining venues include a colonial style café and all-day dining restaurant, a Japanese restaurant, a Thai restaurant located near the villas, and the modern COAST Beach Club & Bistro. With its setting on the beach and its elegant atmosphere, the resort also is the perfect setting for a dream wedding. ... more   less 
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Also Known As:
Centara Grand Beach Resort & Villas Hua Hin Hotel Hua Hin
Centara Grand Beach Resort And Villas Hua Hin
Sofitel Hua Hin
Accor Hua Hin
Hua Hin Sofitel

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