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“Underwhelmed”

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Centara Grand Beach Resort & Villas Hua Hin
Ranked #4 of 144 Hotels in Hua Hin
Certificate of Excellence
Reviewed February 23, 2014

We had been looking forward to a short stay at the Centara having wanted to stay at this hotel for some time and not been able to get in. Check in was fine,room ready then we sat and waited for our luggage,after 20 minutes I rang reception and waited another 10 minutes until we decided to go down and get the luggage ourselves,luckily 2 small cases for a short stay, they were still outside where the porter had put them on arrival, so not a good start. The other thing that is irritating is no free wi if unless you complain then you have to join their loyalty club to get it. We have been in thailand for 5 weeks and this has been the only hotel on our travels that didn't automatically give free wi fi.
Our room was I think the cheapest in the hotel so cannot compare to other rooms,the bedroom was very nice but the bathroom quite small with shower over the bath,not the best fot this price bracket. Breakfast excellent as in other 5* hotels. Gardens and pools not as well kept as the Hyatt,and seating not directly overlooking the beach which is noisy and not the best part for walking along.
The hotel is a lovely colonial building and the clientele is predominately older so is very quiet especially in the evening,we didn't see many children here.
The proximity to the town makes this hotel attractive but if you are looking for value for money this is not for you,but I don't think that was an issue with the people who were staying here.

Room Tip: Not the one over the restaurant, only got a roof view
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  • Stayed: February 2014, traveled as a couple
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Thank midomarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded February 26, 2014

Dear midomarl,

Thank you very much for choosing to stay at Centara Grand Hua Hin recently. We have taken note of your comments regarding the luggage service and the bathroom condition and will share with departments concerned. Your comment on the internet connection has been well noted and will be taken into consideration for the next operation review.

Thank you once again for your comments. These will certainly enable us to improve the quality of our services to better meet the needs of our guests.

Meanwhile, we remain at your disposal for any further information you may require.

Yours sincerely,
The Management

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Reviewed February 23, 2014

First of all we would like to thank Joy (Narawadee) our Event/Wedding planner at the Centara for everything she has done for our wedding. She attended to every single detail and was so helpful in every aspect over numerous emails and calls and was even more amazing when we met her in person just a week away from our big day. We cannot thank her enough for making our special day perfect and magical.

For our overall experience at the Centara Hua Hin, you will not be disappointed with your stay at this magnificent resort. The rooms are grand and cleaned to perfection. The service and employees are friendly and very happy to greet you when you walk by. You can just walk through the grounds and gardens and just feel so in awe of the surroundings.

We were probably the youngest couple staying there but we loved that it was a mature environment as we wanted peace and relaxation not a party scene. After our wedding day other couples at the resort would stop and say congratulations which was lovely too.
The three pools are amazing with plenty of sun lounges to choose from. The Spa is fabulous and I encourage all to book an aromatherapy massage there as it's worth it during your stay.
You cannot beat the location of the resort; the beach, markets, restaurants, transport is all just outside! The resort is guarded very well so safety is not an issue. We cannot fault this resort at all and made the best decision to have our wedding at the Centara Hua Hin and no doubt will be back to celebrate many anniversaries to come there.

  • Stayed: February 2014, traveled as a couple
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Thank LWE1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded February 26, 2014

Dear LnWEvans,

Thank you very much for your kind feed back concerning your stay for wedding at the Resort recently. Guest feed back is always appreciated as it is one of the only ways we have of correcting shortcomings or, in this particular case, of knowing that we are on the right track.

Your commendation of the service in general and, more particularly, the care and attention given by Khun Narawadee will be relayed to the team.

We look forward to perhaps welcoming you again to Thailand and Hua Hin, we remain,

Yours sincerely,
The Management

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Reviewed February 22, 2014

You see the pictures and you've read the reviews but until you actually experience it you can't believe how stunning this place is, especially if you like colonial style. Its a bit like raffles in Singapore but more authentic. the whole place oozes colonial from the lobby to the walkways, even the toilets. The rooms are lovely and large, the gardens are beautiful, restaurants are stunning, especially at night and the breakfast is the most comprehensive I've ever seen
The only real let down is the area, the hotel is totally at odds with Hau Hin, as nice as it, and it is a nice place, once you leave the hotel its like exiting a film set and walking into the 90's. Don't get me wrong Hua Hin is good, its just that if your not staying in the Centara then there isn't really anything more to experience. Even the best beach is in front of the hotel, so you don't even need to go to town to get to that.
Probably the best thing in Hau Hin is the night market which isn't full of fake Mulberry's and Rolex's but nice restaurants, food stalls and authentic Thai goods, you actually do feel like your thailand.
We took 2 children 3&4 and it was perfect for them, there is a child based pool for families which was excellent with a plentiful supply of cold towels and watermelon. The staff where excellent with the children across the entire site, particularly in the bars and restaurants.
Surprisingly the bar was usually empty at night despite the live smooth jazz band that played, and on most evenings we where on our own, not sure if it was down to our little boys :-)
Overall worth the experience for the hotel alone, not sure if the town does it justice though.

  • Stayed: April 2013, traveled with family
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Thank gs007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded February 26, 2014

Dear gs007,

Thank you very much for sharing your experience following your recent stay at Centara Grand Hua Hin. We very appreciated for your kind comments about the resort's facilities and services.

Thank you for your confidence at the resort and we look forward to welcoming you back again soon.

Yours sincerely,
The Management

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Reviewed February 20, 2014

Lovely old colonial building gives this hotel a unique atmosphere. We stayed in a club room which had a high ceiling with fan, lovely old wood walls and small windows which were made that way to keep the sun out and the rooms cooler before ac was invented, so it was a little dark, but plenty of lights, really comfortable bed and great shower. Lovely topiary garden, worth a visit even if you are not staying here. Club rooms gave access to an area where we had breakfast away from the bustle of the main restaurant, and also light lunch, afternoon tea and happy hour drinks in the early evening - well worth the extra cost. Only a short walk into the centre of Hua Hin, right on the beach and great staff who couldn't do enough for us. We ate out in town each evening so can't comment on the restaurant food but breakfast was beautifully cooked and plenty of choice. Would definitely stay here again.

Room Tip: Ask for one on the first floor, the floors are wooden and could be noisy if you had a ground floor r...
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  • Stayed: February 2014, traveled with friends
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Thank Maryanne202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded February 26, 2014

Dear Maryanne202,

Thank you very much for sharing your experience following your recent stay at Centara Grand Hua Hin. We are pleased that you had a good time and appreciate the feedback about the Club benefits and service from our team.

We hope to welcome you again in the near future.

Yours sincerely,
The Management

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Reviewed February 18, 2014

We spent 9 days of our honeymoon here in Feb. we arrived quite late but when we arrived we were advised we had been upgraded to a pool villa, nice surprise! When we entered the villa they had decorated the room with flowers for our honeymoon. The villas are amazing, in addition to the bedroom there is a pool room and an additional bathroom with shower for the pool area. The pool is a nice size, albeit our villa (408) would have benefitted from the garden being tidied up and the trees cut back as most of the day the pool was in the shade.

The club facilities are great, a choice of 2private areas for breakfast, and afternoon tea, scones sandwiches cakes etc, and cocktails and canapés in the evening, definitely worth having a club room if you can.

The gardens are amazing, very well kept. The restaurants in the hotel are great, a lot of choice and reasonable price, try the elephant bar for drinks as well.

There are a range of shops and bars right outside the hotel, so you have the choice of hustle and bustle or tranquility of the hotel. If you are looking for a nice beach, this isn't the place for you, the beach is very crowded so we spent all our time around the pool, which was very quiet. The Hilton hotel next door is an imposing building which does spoil the view, I don't know who passed planning for that one, so try not to get a villa right near the Hilton.

Staff were amazing, nothing was any trouble, they couldn't do enough. The manager was constantly visible, spending time meeting all the guests and making sure everything was ok, nice to see!

Overall a great hotel and would definitely recommend it.

Room Tip: A villa room, but ask for one away from the Hilton. If you like sun ensure you get one that isn...
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  • Stayed: February 2014, traveled as a couple
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2  Thank CathyDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded February 20, 2014

Dear CathyDS,

We are pleased to know that overall you had an enjoyable stay at the resort during the recent honeymoon period. We are always very happy when we know that our guests are relaxed and have enjoyed their stay with us.

We do hope that we will get the opportunity of welcoming you back again to Centara Grand Hua Hin in the near future.

Yours sincerely,
The Management

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Reviewed February 17, 2014

We stayed here as a couple for three weeks in January 2014. Over all the hotel was very good, except for a few small issues. The pool was supposed to be opened from 6.30am but several mornings when I went down to get a sun bed after 7am the towels were never on the beds, which meant i had to stand around and wait for the pool boy to accomadate me, and when he eventually did arrive he was quite rude. The gardens around the hotel were amazing as was the breakfast each morning. The hotel its self is very centeral right in the middle of Hua Hin town. The beach is public and can get quite busy and be prepared for horses traveling up and down. The attendent that cleaned our room each morning was wonderful, couldn't do enough for us even down to giving us our own can of mosquito spray for our room. Overall our experiance was one of sheer delight and we would hope to return again next year.

  • Stayed: January 2014, traveled as a couple
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Thank JOscar62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded February 20, 2014

Dear JOscar62,

Thank you very much for taking the time to give us some feed back on Trip Advisor about your stay at the resort recently. We appreciate guests feed back as this is one of the best tools we have to improve guests satisfaction and rectify short comings.

We have taken note of your displeasure with pool attendant manner, and shared your comments with our Sport Manager. Please rest assured that corrective steps have been immediately taken.

For information of the TripAdvisor reader who have not visited our resort before, our pools operation will be from 09.00am to 6.00pm. However, our pool attendant will be standby from 07.00am onward.

We hope that we will have the opportunity of welcoming you back again to Centara Grand Hua Hin in the future, we remain,

Yours sincerely,
The Management

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Reviewed February 16, 2014

This hotel was absolutely fantastic. Aside from being an incredibly classy hotel the staff were super attentive and bent over backwards to accommodate us. We had a little trouble with the plumbing in our room, they not only fixed it immediately, but checked several times to make sure it was still OK. Our room attendant was super friendly and very afficient. When we asked about a taxi for 5 (with luggage) for a transfer to the Clock Tower to catch the bus for our onward journey, the staff arranged for the hotel van to take us as it was such a short journey. I honestly cannot say enough kind things about the staff.

Breakfasts were devine, so were their High Tea's. A quieter hotel with predominantly older guests, although we were travelling with 3 children who enjoyed it's facilities and it's location to the markets. The gardens were beautiful and the security at the hotel gates were friendly and efficient. I didn't use the spa facility so I don't feel I can rate that service.....

Overall a fantastic experience if you are wanting some serious R&R - would stay here again. The old saying - "You get what you pay for".

  • Stayed: January 2014, traveled with family
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Thank 12345love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded February 20, 2014

Dear 12345love2travel,

Thank you for choosing to stay at Centara Grand Hua Hin and pleased to learn that you had a good and relaxing vacation. We will pass on your kind comments to our team.

We will certainly look forward to your visit again in the near future.

Yours sincerely,
The Management

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Additional Information about Centara Grand Beach Resort & Villas Hua Hin

Address: 1 Damnernkasem Road, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hua Hin
#1 Business Hotel in Hua Hin
#2 Top resorts Hotel in Hua Hin
#3 Spa Hotel in Hua Hin
#3 Romantic Hotel in Hua Hin
#4 On the Beach Hotel in Hua Hin
#4 Luxury Hotel in Hua Hin
Price Range: $134 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Beach Resort & Villas Hua Hin 5*
Number of rooms: 249
Official Description (provided by the hotel):
Centara Grand Beach Resort & Villas Hua Hin first opened its doors in the early 1920s at a time when Hua Hin was still a sleepy coastal village. This five-star beachfront resort was built along the classic lines of that era, with phenomenal gardens and beautifully spacious rooms and suites (up to 170 square metres) with high ceilings, polished hardwood flooring, period furniture, and the warm tones of Thai silk. The resort is also home to 42 single-storey villas that offer privacy and space (up to 120 square metres) and the choice of a Jacuzzi or plunge pool on the terrace. Beside Hua Hin’s gorgeous beach, a stone’s throw away, and a relaxed atmosphere to enjoy to the full, the resort also offers plenty of leisure options for adults and children: four swimming pools and children’s pools, a superb spa, a fitness centre, tennis courts, Muay Thai and Tai Chi classes, and two kids clubs. Plus, the town is outside our door, and some of the best golf courses in Thailand are within easy travelling distance. The dining venues include a colonial style café and all-day dining restaurant, a Japanese restaurant, a Thai restaurant located near the villas, and the modern COAST Beach Club & Bistro. With its setting on the beach and its elegant atmosphere, the resort also is the perfect setting for a dream wedding. ... more   less 
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Also Known As:
Centara Grand Beach Resort & Villas Hua Hin Hotel Hua Hin
Centara Grand Beach Resort And Villas Hua Hin
Sofitel Hua Hin
Accor Hua Hin
Hua Hin Sofitel

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