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terryandhelen
Melbourne, Australia

Exceptional!!

5.0 of 5 bubblesReviewed Jul 30, 2012
We took some time in selecting where to stay in Hua Hin and chose Centara Grand Beach Resort for its location. A few steps from the beach, shops, cafes, bars and markets, it is ideally located. We found a great deal on their website and enjoyed 9 nights in a delightful room that entitled us to all the privileges offered at The Club. The food and service was outstanding throughout our stay and the staff were always friendly and helpful. The garden that surrounds the buildings is absolutely magnificent and we felt like we were in an oasis of calm. We will certainly recommend this resort to our family and friends.
Date of stay: July 2012
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this review
Responded Aug 10, 2012
Dear Value Guest,

Thank you very much for taking the time to leave a review of Centara Grand Beach Resort & Villas Hua Hin on TripAdvisor for sharing your thoughts about your recent stay.

We are very happy to read that you were impressed with our hotel as such comments increase our motivation to do well.

Thank you once again for your feedback and recommended our resort to anyone. We are look forward to seeing you again at our resort in the future.

Sincerely yours,
The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,306)
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Reviewed July 29, 2012

Our family of four (parents plus girls of 19 and 22) have just returned from the Centara. We chose this hotel because of its location, we have been to Hua Hin before but stayed outside the town, for us this is a mistake, we like to be able to walk into the town, have a drink and a meal, look at a temple, go to the night market etc.

In our view there is nothing in Hua Hin to compare. We do not like large hotels and do not like high rise, the Centara is low rise, is not large by Far East standards and has great grounds. The service in the Centara is excellent, as good as the best that we have stayed in in the Far East, much better than Africa, U.S, Europe. The rooms are fine (Superior) but not fantastic. The grounds are a real treat, but more than anything we came away feeling that the staff (all of them, the sunbed men, cleaners, reception staff) are all excellent, always helpful, not obsequeous.

The town is great a good mix of restaurants, bars, night market. I am sure we will go back.

Room tip: In the main block we were on the second floor and the views and light are better.
Date of stay: July 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank swhiteside21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 10, 2012

Dear Value Guest,

We appreciate the time and effort you have spent in rating our services and it is through your invaluable feedback that we are able to continue to tailor our services and facilities to meet the discerning needs of our clients.

We are pleased to observe that you were happy with our services and facilities. We have taken note of your comment about standard room condition, which will consider for our next operation review.

We look forward to your next visit to give you our undivided attention and utmost service at all times.

Sincerely yours,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2012

We have stayed in Hua Hin before but in a hotel further from the town so chose the Centara for its proximity to the town as we wanted to walk in to eat etc. We were not disappointed with our choice. The hotel has superb grounds with the hedges beautifully clipped into animal shapes. There are 4 pools all with ample sunbeds. The hotel does not encourage the reserving of sunbeds although this was still done, as there are always some available and each one has 2 thick towels laid on it. The pools do get busy as they are not large but overall the ambiance around the pools was tranquil, with the breeze from the sea adding to the calming effect. There are some organised activities like aqua aerobics but these were never too noisy or disruptive.
The lobby area is beautiful, with a gentle breeze blowing through it - another haven of tranquility. There is free wi-fi in the area as well as the use of 2 computers in the nearby library. The breakfasts were fabulous - smoothies made to order, freshly squeezed orange juice and the best scrambled eggs I have ever tasted. We enjoyed the 'happy hour' drinks by the pool where the prices were very competitive considering the standard of the hotel.
We ate in Hua Hin every evening - the pier restaurants are great, especially Katsuerin which we kept returning to. The food was unbelievably good value and in such a wonderful setting and a lovely lady owner who was really friendly. We also had excellent pizzas in Mamma Mia although it was expensive by Thai standards. We loved the buzz of the night market and had a wonderful time in the Retro bar overlooking the market, up on the balcony. Again, there was always service with a smile and we chose the music from the laptop!
We took trips in tuk-tuks - available just outside the hotel - always cheap and easy enough to bargain with the drivers. We went to the temple with the large Buddha and the royal palace. We were the only western tourists in both!
We didn't use the hotel spa but had wonderful and very cheap massages and a pedicure in one of the massage parlours in town - there are hundreds!
Overall it was a wonderful trip. The staff at the hotel just cannot do enough and everyone is so friendly. We really did feel like honoured guests.
If we have to find anything negative it would be that the room (Superior) was a little cramped as was the bathroom but we spent very little time in the room and the balcony was great with lovely views over the grounds. The shower needed attention as it went from cold to hot but it was dealt with promptly.
As already stated, the breakfasts were superb but it got very busy around 9.30 and the staff became a little overstretched. It was a little cramped in the room that breakfast was served in and the area around the fruit/smoothie station was often difficult to move in.
The beach is lovely and we were rarely hassled but the horses are a problem. At times we had to watch our feet the whole time whilst paddling and the sea was far from clean as a result.
However, overall, thank you to the Centara - we will be back one day.

Date of stay: July 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank saraWiltshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 10, 2012

Dear Value Guest,

It was certainly a pleasure to read that you thoroughly enjoyed your stay with us. We all look forward to welcome you back to the resort and rest assured of our undivided attention and utmost service at all time.

If you should require any further information or assistance, please do not hesitate to let us know.

Sincerely yours,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2012

We arrived and were immedialtely given a cold drink and towel , the room was available instantly. The hotel is in the centre of Hua Hin which starts , just a 200 m walk from the reception desk through the beautiful gardens . To the rear of the hotel is the beach . Also the swimming pools which are kept imaculately clean.
Room had some nice touches --quite air con + fan,large private balcony , bath + shower you can also open a screen in the bathroom and watch TV from the bath.
Break fast is fantastic , international range of food , inc dim sum , sushi , chinese dishes , exotic fruit , cakes and european style food ------do not miss it.
The staff were great all spoke english to an acceptable level, all were keen to help and took a genuine intrest in their guests and their work.-----which is not the case in many english or american hotels i have stayed at .
The room was cleaned twice a day frequently small bowls of fruit or snacks were left for us, in the mornings a newspaper was delivered.
TIP; If you stay take the " Club Deal" which includes use of a lounge , a free cocktail hour and other benifits.
The cocktails were made with good quality spirit , fruit juice diet drinks were avialable ; unlike some hotels that pretend to be 3 , 4 , or 5 star.
TIP; The hotel has a spa and offers massage and other treatments [ unfortunately they are about 10 X the price of any establishment out side WHY DO HOTELS DO THIS! ]. Go just outside the main gate you will find a great range of treatments from qualified and competent persons starting from 250 bhat [ approx £5 ,incredible value, you will also be supporting local businesses].
We eat out every night for about the price of a cup of coffee each back home , we had no stomach problems and were never short changed . If you want to stay in , the food is great , there are also some very good value themed buffets.
There are some baech traders , but unlike some countrys they were polite and if you said "no thank you " left you alone.
TIP Hua Hin has a Tesco shop [ believe it or not } approx 1km from the hotel , a good place to go for keenly priced souviners such as spices , or drinks.

Negatives1, There is not an" in house movie channel " as some brochures state , but there are 2 usa channels that show movies.
2; The Thai staff are great but they are unsure of how to address bad behaviour
when a parent throw a dirty nappy into some bushes [in front of a staff member]
then told her dirty child to go and swim in the jacuzzi , despite signs saying "no
children " he did nothing . YUK!

There are a few steps in hotel and no lift , we were on the second floor and i feel sure that we would haqve been offered a move , if we had wanted one.

I REPEAT -- IF YOU WANT THE BEST AND YOU ARE GOING TO HUA HIN , YOU MUST STAY IN THIS HOTEL !!.

Room tip: Take the club deal --------the extras are well worth it.
Date of stay: July 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank dave3974
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 3, 2012

Dear Value Guest,

Thank you very much for choosing to stay at Centara Grand Beach Resort & Villas Hua Hin, and for taking the time to leave a kind review of your stay on TripAdvisor, which are sincerely appreciated by the team at the resort.

We are very pleased to note that you enjoyed every minute of your stay about room, food, facilities and the location of the resort.

Thank you once again for your review of our resort, and we look forward to welcoming you back to Centara Grand Beach Hua Hin one day in the near future.

Yours Sincerely,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2012

Beautiful buildings and gardens, delightful staff. It was a return visit for us, staying at the Villas. some changes have occurred but for the most part, the character and ambience remains. I would recommend the resort without hesitation and hope to return again before too long.
Many thanks to Christophe and the great team of staff at the Villas who without exception deliver the very best service and always with a smile. The Thai Market night is also a highlight.
I have suggested that the hotel reconsiders the Villas guests Club facilities, which on our previous visit were available at The Villas; during this visit the Villas guests need to go across to the main hotel Club lounge.

Room tip: The Villas are apart from the main hotel and less crowded.
Date of stay: July 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DolB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 3, 2012

Dear Value Guest,

Thank you very much for your continued support and patronage of Centara Grand Beach Resort & Villas Hua Hin, and for taking the time to post your kind review on to the TripAdvisor, which is appreciated by all of us here at the resort.

We are pleased to note that you have enjoyed your return visits to our resort, and are especially delighted to note that you shall return one day, and look forward to the opportunity of being able to welcome you back to Centara Grand Beach Hua Hin, we remain,


Yours sincerely,
The Management

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Reviewed July 26, 2012

Cant speak highly enough about this hotel. The staff, the accommodation, the facilities and the location make for a very unique experience. We have already booked to come back and stay again real soon!

Date of stay: July 2012
Trip type: Traveled with family
1  Thank KaiHamH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded August 3, 2012

Dear Value Guest,

On behalf of Management and staff here at the resort, we would like to thank you very much for choosing to spend your holidays at Centara Grand Beach Resort & Villas Hua Hin, and for taking the time to leave a kind review of your stay at our report.

We are especially delighted to note that you shall return soon, and we all look forward to welcome you back to Centara Grand Beach Hua Hin, we remain,

Yours Sincerely,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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