We took the two day Kwai River trip with this agency. Correspondence before the day was good, but we were surprised not to be told that a video photographer would be going, too. It was just the two of us, therefore, plus driver, guide and cameraman - overkill, we thought. We made clear we didn't want the video but were followed around all day and had to view the results that evening and make a decision about being filmed the next day. We found this an awkward situation and the young man was so nice and helpful that although we didn't want the video we felt we had to tip him along with the driver and guide.
The tour itself was generally good, the driver very safe and the guide friendly and informative but not overbearing. We enjoyed the places we visited with the exception of the temple complex that was our first stop. This was modern and ugly and of little interest. Hellfire Pass, the military cemetery in Kanchanaburi and the train journey were all touching and memorable.
However, the worst part of this trip - which rather spoiled the whole thing for us - was the overnight stop at the raft 'resort'. The rooms were awful, the only furniture was the beds, no chair or table to put anything on, no place to hang clothes. The lighting in the bathroom was so dim my husband could not shave. And it was cold. The single blanket supplied was not enough and we kept waking up in the night cold and miserable. There was no place inside to eat breakfast, so we shivered and ate leftover cold fried eggs and lukewarm coffee at 8.00am in the open.
The company may have chosen this place as an attractive, quiet spot on the river, but there were about 90 European tourists there going up and down the river on three rafts pulled by noisy and smelly boats as soon as we arrived. After that, they were laid out flat in turn on about 30 mattresses for massage. Not very peaceful and too cheap and nasty an option for the money we paid; it was called Sai Yok River Rafts ( or similar) and is not even on Trip Advisor!
I would recommend the tour with reservations. If you don't want to be photographed make it clear before you go - and find out about your overnight accommodation in advance.
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