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“Rooms need updating, service good”

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Hyatt Regency Hua Hin
Ranked #5 of 135 Hotels in Hua Hin
Certificate of Excellence
London
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Rooms need updating, service good”
Reviewed December 28, 2013

We booked two interconnecting rooms for us and our two kids (aged 9 and 11). On check-in we were informed that the rooms only connected through the balcony and no other rooms were available. We suffered two nights with the children coming back and forth through the balcony due to feeling insecure. The rooms were a little tired, basic and quite small. The bathroom was not the 5 star standard I would expect in Thailand, overall not much attention to detail at all.

Eventually, they upgraded us as there were no other interconnecting rooms available. We ended up in two club rooms with interconnecting doors for three days. These rooms were substantially better with thought given to the decoration and they were in very good condition. We gained some more space in each room as they had added the balcony space into the room to make a seating area, which was really nice for the kids. The rooms overlooked the club pool, again this made them pleasant.

The food on all the restaurants was very good, we like our food to be tasty and full of flavour and the restaurants did not disappoint. The Thai restaurant was particularly enjoyable, being outside with floor seating.

The location of the hotel is quite good. We were close to a small town, it cost us 150 baht to go to the large mall, Market Village. It was around 10 minutes away. There are lots of massage places on the way, ridiculously cheap too.

We booked spa treatments at The Barai, an amazing breathtaking building. The treatments were very good, not excellent due to therapist's slight oversight. I booked 1 hour massage (awesome) followed by a 90 minute facial. She proceeded with both treatments one after the other without a break, or offering a break/refreshment or checking if I was comfortable. As it happened, I ended up with a mild back ache due to lying down so long! Not her fault of course.

The pool was great fun as it had a MASSIVE water slide. The kids went crazy on it! The beach was well kept and clean but it was far too windy to stay that long and the water was very choppy. There is a kids menu in all restaurants and a kids club. The kids watched a lot of TV when they were there at the club. On request, staff were happy to take out painting activities at a cost of around 400 baht each.

Overall, we enjoyed our stay. It was relaxed and laid back. All staff were courteous and always said hello when passing. I wouldn't go there again as there are many other hotels to choose from in the near vicinity and this wasn't really mind blowing stuff.

Room Tip: The hotel is sprawled out so depending on your need, request to be near the amenity you most like or...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank subzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, December 29, 2013
Dear subzy

We are grateful for choosing to stay at the resort with your family. I am sorry to learn of the initial disappointment with the inavailability of interconnecting rooms as well as the room condition. Although there is a plan to upgrade our rooms next year however we must ensure that the rooms are comfortable and clean too. However we noted that you and your children had a pleasant stay at the Regency Club room on the latter stay.

We appreciate your feedback about the restaurants quality, the service, the pool and the slide as well as THE BARAI Spa. We will ensure this comment will be used to further enhance the quality of the product and service that you expect from the resort.

We hope that you will reconsider to stay again in the resort in the near future.

Sincere regards
Sammy Carolus
General Manager
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Traveler tips help you choose the right room.   Room tips (358)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 22, 2013

This is the 2nd time I've been to Hua Hin.. first time at the Hyatt Regency. I echo iklalanla's sentiment regarding the Club room experience. Service and location of the room were top notch. Beautiful views and lovely property. Guest Relations sent a pre-trip email to confirm arrival time and transportation need. I sent an email back to book dinner reservations at a nearby restaurant for that evening - and they responded and confirmed the restaurant reservation within 5 minutes. I didn't think to book spa treatments in advance and we were only there for one night, and we were told that they were full. However, the Club Guest Relations person worked it out with the Spa and got us 4 appts that evening, and 4 in the morning. During our pre-dinner snack at Club Lounge, we had Guest Relations Manager come by to see how we're enjoying everything and see if we needed any recommendations on how to spend our time in Hua Hin. As a fairly new Hyatt Gold Passport member, I'm looking forward to having more memorable experiences at other Hyatt resorts. Barai Spa is hands-down one of the most amazing spas in Asia. I had a 90-min muscle relief massage and their signature caviar facial - highly, highly recommend the caviar facial experience. It was dad and sister's first time getting a facial - and they both loved the signature caviar facial as well.

  • Stayed December 2013, traveled with family
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    • Cleanliness
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Helpful?
1 Thank Judy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, December 29, 2013
Dear Judiechien

Thank you very much for your kind review of the resort and glad to know that you and your family had a pleasant time. We appreciate your feedback about the service at the Regency Club lounge as well as the experience at THE BARAI Spa.

We certainly look forward to welcoming you back again to Hyatt Regency Hua Hin in the near future.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 15, 2013

I stayed here with my mother and cousin and found the experience as a whole so tranquil and utterly relaxing in the run upto Christmas. The staff were delightful, although their command of English was not as good as i would expect from a hotel of this calibre. For me that would be the only negative point for this hotel. The setting is lovely and the gardens are simply stunning. Beautifully manicured and maintained by a team of dedicated gardeners who are constantly clipping and watering this little oasis. A great place to stay and relax. No matter your age you've got to go down the water slide - there is a big kid hidden away in all of us!

Room Tip: We stayed in rooms overlooking the garden 2317 and 2318. Quiet, top floor
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fiona V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, December 22, 2013
Dear Fiona V

Your kind review of the resort is very much appreciated and we are delighted that you and your family had a pleasant time here including going down the slide.

We will continue to enhance the service experience and the various facilities offered at the resort and we are looking forward to your return visit here in the near future.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed December 15, 2013

stayed in the regency club room for a couple of nights. The service was excellent. The food excellent. The grounds was very spacious with many swimming pools. perfect if you have children. the sea was a bit rough when we went so we couldn't really swim. The location is very good. At night, there is a flea market just outside the resort. The only thing was that the room felt a bit small for a club room. otherwise everything else was fabulous.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Profiterole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, December 22, 2013
Dear profiterole

We appreciate your kind review of your recent stay with us and we are happy that you had a wonderful time in Hua Hin.

Thank you once again for choosing to stay at the resort and we look forward to your next visit.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thailand
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 13, 2013

My mom and I stay in the Club deluxe twin type, which we able to get One for One’ Spa Promotion benefit at THE BARAI (only one person) and a bit more space than normal club room. Here is the benefit from the regency club
1.Continental breakfast 6:30-10:30 AM
2.Complimentary beverages and pre dinner snack 5:00-7:00 PM ( between that time the regency club pool is closed)
3.Beverages including coffee and tea are served throughout the day (Sometime you will get some fruit)
4.Complimentary WiFi internet access (the wifi was OK)
5. The Regency Club Swimming Pool
Note: The regency club area is quite a bit of walk from the main pool.

Back to the room I found that the bath tub are small and narrow (My height is 165 cm) but the interior are new and modern. However the most memorable part is the BARAI spa, I would recommend you to go about 5:00 pm in the afternoon. Because you able to see different lighting that come from different angle of the sun light because when you finish your massage. IT's probably go dark so you able to see it at night time too. I really love the star Wall, it's really pretty. I did the barai blend massage which took 90 min which I really relax and enjoy.
I would definitely go back to The barai again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iklalanla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, December 22, 2013
Dear iklalanla

It was a pleasure to have you and your mother recently at the resort. We are glad that you enjoyed your stay and the benefits at the Club room. Thank you for highlighting these club benefits.

We appreciate your feedback about THE BARAI and particularly the magical wall of stars which you discovered during your late afternoon visit.

We look forward to welcoming you back again to the resort and to THE BARAI.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 12, 2013

I was there with my wife and we really enjoy our stay however I find the hotel a bit pricey. Rooms are spacious, the pool is very nice as well as the spa. the good think is that the hotel is just on the sea side, so when there is low tide you can go and walk for few kilomiter on the beach.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, December 22, 2013
Dear Dani S

Thank you for staying at the resort recently and we appreciate your kind review.

It is this time of the year that the tide is rather high all along Cha-am and Hua Hin however it is good to note that you managed to walk along the coast line during the low tide.

We look forward to welcoming you back to the resort again soon.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 6, 2013

Hyatt Rules.
Stayed to this hotel 3 times.
Great service and very professional.
Nice restaurant with great food.
I love their Spa.
In other words this is Hyatt in Thailand and not Thailand in Hyatt.
I felt a little strange only when two bell boys knocked the window of my car to ask me for tip
before leave.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dimitrios D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, December 13, 2013
Dear Dimitrios D

Thank you for your feedback about your recent stay. Your kind remarks about the service, food and spa have been shared with the team members and we truly appreciate your support and patronage.

We shall also pay attention to your comments about the bell boys which we were surprised to hear that as this has never been the case before and we do not condone such acts of solicitation. Rest assured we will do our utmost to enhance the experience at the resort and at the same time improve the concerned area.

It is our hope to welcome you back again to Hyatt Regency Hua Hin in the near future.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hua Hin

Property: Hyatt Regency Hua Hin
Address: 91 Hua Hin - Khao Takiap Road | Prachuap Khiri Khan, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hua Hin
#5 Spa Hotel in Hua Hin
#5 On the Beach Hotel in Hua Hin
#5 Luxury Hotel in Hua Hin
#6 Romantic Hotel in Hua Hin
#6 Family Hotel in Hua Hin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Hua Hin 5*
Number of rooms: 213
Official Description (provided by the hotel):
Hyatt Regency Hua Hin is a premier beachfront resort ideal for families, honeymooners and couples who are looking for a relaxing and enjoyable vacation. The hotel enjoys a 250 meter stretch of prime white sand beach, plus lush tropical gardens and swimming pools. THE BARAI, the hotel's brand-new residential suite and luxury spa destination, is a sanctuary for beauty, pampering and wellness. Hyatt Regency Hua Hin also offers Pet-Friendly programme to welcome you and your pet as our guests. The resort has assigned five pet-designated Deluxe Rooms in the same area for guests with dog or cat up to 10 kgs. With advance reservations, the resort will provide a bed and bowl to be arranged in the room with a supplemental charge of only THB 800 per night fee plus tax and service charge per reservation. ... more   less 
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Also Known As:
Hyatt Regency Hua Hin Hotel Hua Hin
Hua Hin Hyatt Regency
Hyatt Hua Hin

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