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“THE STAFF MAKE THIS PLACE!”

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Hyatt Regency Hua Hin
Ranked #5 of 136 Hotels in Hua Hin
Certificate of Excellence
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“THE STAFF MAKE THIS PLACE!”
Reviewed October 5, 2013 via mobile

We are coming close to the end of a long holiday. We haven't stayed here before but in all honesty, we find this place AMAZING! It is the Staff that do so much for the guests. Friendly, warm, relaxed. From Nuk and Sarawat by the pool to Pathawat at "You and Mee", nothing is too much for them. Thank-you for an AMAZING stay. Hope to see you again real soon!

Stayed September 2013, traveled as a couple
Helpful?
Thank Andy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, October 18, 2013
Dear Andy G

I am glad to note that you had a pleasant stay at the resort especially with the services you encountered from our pool attendants to our you and mee staff,

Rest assured that recognition is underway to all employees highlighted.

We hope to see you again soon.

Sincere regards
Sammy Carolus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,015 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (369)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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English first
1 review
Reviewed October 4, 2013

The staff was fantastic very friendly. Definitely made me feel at home. Really enjoyed the beach and pool area. Would have loved to be a kid again so I could have taken advantage of the water park slide.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aikoy23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, October 18, 2013
Dear aikoy23

It is nice to read your review of the resort and glad to note that you had a good time at the resort.

Thank you for sharing the information and we hope to welcome you back again soon.

Sincere regards
Sammy Carolus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire, United Kingdom
Level 5 Contributor
79 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed October 3, 2013

My wife and I spent our honeymoon at the Hyatt Regency Hua Hin. We booked a Regency Club King room and were not disappointed.

The team, all of whom could not have been more courteous and helpful. Our first 8 nights in the Regency Club were very special and our Deluxe Regency King room ticked all the boxes that made our honeymoon very comfortable.

The Manager of the Hotel, Sammy Carolus, knowing that we'd just got married organised some lovely special touches for when we arrived, including a lovely bunch of roses, afternoon tea in the room and the complimentary meal at Talay Thai - one of the great restaurant options at this hotel.

We aren't able remember everyone's names in the Regency Club, but thank you all for your help and great service. The concierge desk were especially helpful - nothing was too much trouble. We used them most days helping us to book taxis to Hua Hin. We found the canapés and drinks in the evening to be very tasty (a Regency Club room, with all the benefits really is worth the extra cost)

The housekeeping and the evening turn down service were also very nice and we liked meeting the people that looked after us so well. Again nothing was too much trouble and everyone was more than courteous.

After 8 nights, as a special treat we upgraded to a Suite (Number 5) at the Barai Spa.

This really is another level of luxury. We were given a Barai Pool Suite, with it's own pool, decking and absolutely huge living area. The bed here was over 3 metres wide...!! The shower room doubled up as a steam room, there was a huge Bath and plenty of areas to relax away from it all (perfect for the end of the honeymoon).

If you are thinking about trying the Barai Suites, just do it, it is an experience that we will never forget. I have travelled extensively on business and have stayed in some amazing hotels but never in a better room in any hotel that I have visited anywhere in the world.

The Barai Butler service was a real differentiator and Amy, Eye and another member of staff whose name began with "R" were exceptional with their attention to detail. We loved the room and the extra benefits including breakfast and evening canapés, tea and extra friendly service that we received at McFarland House.

The gentleman who had recently moved from Talay Thai to help run the Restaurant there (sorry his name escapes us) was fantastic and our last night in the restaurant was fabulous. Being serenaded by the band De Ja Vu was very special.

All in all, the experience at the Hyatt Regency Hua Hin was a truly memorable one and we will definitely come back.
Having experienced the Barai, it has only made us more determined to make it happen again! The staff and the service that we received are a credit to the Manager Sammy's high standards and attention to detail.

Thanks so much for a great trip - I would recommend this to anyone.

Room Tip: Pick a regency Club room or a Barai room to stay at - you won't be disappointed.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank volcanoclub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, October 18, 2013
Dear Volcanoclub

Thank you very much for sharing your honeymoon experience at the resort and we are pleased to learn that you had a pleasant stay at the regency club room as well as the BARAI Pool Suite.

Your kind compliments have been passed on to our team members which will encourage all of us to continue enhancing our services to our guests.

We look forward to your return visit again next year on your first anniversary.

Sincere regards
Sammy Carolus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 6 Contributor
123 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 3, 2013

This review is from a experienced world traveler with decades of Asia travel and living experience.
We traveled to the Hyatt Regency Hua Hin from Bangkok using the Hyatt shuttle service for a three night stay at the Regency Club. Our hotel in Bangkok was the Marriott Renaissance executive club which serves as a comparison of service and quality. The Regency Club stay experience was very disappointing as the rooms are quite dated and small, and little different from standard rooms; the Regency Club dining experience was even more disappointing than the room. The only positive comment, and this appears to be the 'draw' for the hotel, is an extensive water park and recreation area for families with children. The price of a Regency Club room was twice the price of a deluxe corner room at the Bangkok Renaissance.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, October 16, 2013
Dear Garuda5

I am sorry to hear your unpleasant experience while staying at our Club room. You have highlighted the room is too small for you and the Club Dining experience was below your expectation. While I understand that you are expecting a bigger room for a Club room however we have never advertised this differently about the room size as you can see in our website. There is certainly different in the style of presentation and the variety of food presented between resort and city hotel. Nevertheless it is our aim to always improve and enhance our products and services therefore your comment shall serve as reminder when the next room project comes along.

Sincere regads
Sammy Carolus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tel-aviv
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 3, 2013

Charming. Huge pool extending over a large area and allows anyone to find his favorite corner. As toddlers pool with a sort of beach, water slide through which children were most of the time and quiet and remote areas more suitable for couples who want a quiet and secluded corner. Lovely tropical garden surrounds the hotel and the pool.
We received a very large room with a huge bed and a sofa bed portable bed was surprisingly comfortable.The bathroom is also very large with a selection of convenience items.
Breakfasts are amazing. One of the best there is for hotels to offer. Wide choice of dishes from different nationalities respectively.
Hotel service from arrival to departure the hotel was excellent. Staff always smiling and always happy to help.
We really enjoyed the hotel and recommend it highly to friends.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dinTel_aviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, October 8, 2013
Dear din tel aviv

Thank you for choosing to stay at Hyatt Regency Hua Hin with your family and nice to note that you had a great time here in Hua Hin.

We look forward to you return family visit again in the near future.

Sincere regards
Sammy Carolus
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 30, 2013

Food, staff, rooms,gardens all 5 star...thank you. Have never experienced such an array of choices for all meals and the Grand Buffet was amazing and the band which played almost non stop excellent...pity few people took advantage of it. Staff friendly, smiling and helpful and all in all very reasonably priced hotel and well located away from the busyness of the town centre.

Stayed September 2013, traveled as a couple
Helpful?
3 Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, October 8, 2013
Dear Barbara C

It is a pleasure to read your comments of your recent stay at the resort and thank you for highlighting the various dining experiences that you had including the Saturday night Grand Buffet. We appreciate your comments about the value of the price at the resort.

We hope to welcome you again soon.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 29, 2013

Maybe is just me. I really expect more whenever the name Hyatt is mentioned.
The good:
1) Beautiful landscape garden, pond and environment.
2) Lovely pool and dragon slide
3) great staff and hospitality.

The not so good:
1) i find the bed too hard and pillow too soft.
2) really why the twin bed combined and call it king?
3) not enough power socket. Travellers today has many gadgets and there all need to be recharge.

Overall, I did had a great stay but a nice comfy bed and below would have make it 5 star.

Stayed September 2013, traveled as a couple
Helpful?
Thank Desmond C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, October 8, 2013
Dear Desmond C

Thank you for your kind feedback following your recent stay at the resort.

We appreciate that you outlined the areas due for praise as well as improvements which we will certainly take note to address this matter.it is our aim to continuously improve our guests experience so that they will have profound relaxing and comfortable stay.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hua Hin

Property: Hyatt Regency Hua Hin
Address: 91 Hua Hin - Khao Takiap Road | Prachuap Khiri Khan, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hua Hin
#4 Spa Hotel in Hua Hin
#5 On the Beach Hotel in Hua Hin
#5 Luxury Hotel in Hua Hin
#6 Family Hotel in Hua Hin
#6 Romantic Hotel in Hua Hin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Hua Hin 5*
Number of rooms: 213
Official Description (provided by the hotel):
Hyatt Regency Hua Hin is a premier beachfront resort ideal for families, honeymooners and couples who are looking for a relaxing and enjoyable vacation. The hotel enjoys a 250 meter stretch of prime white sand beach, plus lush tropical gardens and swimming pools. THE BARAI, the hotel's brand-new residential suite and luxury spa destination, is a sanctuary for beauty, pampering and wellness. Hyatt Regency Hua Hin also offers Pet-Friendly programme to welcome you and your pet as our guests. The resort has assigned five pet-designated Deluxe Rooms in the same area for guests with dog or cat up to 10 kgs. With advance reservations, the resort will provide a bed and bowl to be arranged in the room with a supplemental charge of only THB 800 per night fee plus tax and service charge per reservation. ... more   less 
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Also Known As:
Hyatt Regency Hua Hin Hotel Hua Hin
Hua Hin Hyatt Regency
Hyatt Hua Hin

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