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“A wonderful experience”

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Hyatt Regency Hua Hin
Ranked #5 of 135 Hotels in Hua Hin
Certificate of Excellence
devon
Level Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“A wonderful experience”
Reviewed January 19, 2013

As first time travellers to Thailand the Hyatt Regency was recommended as a 'very good', 5 star hotel in a luxurious setting.
We booked 'club' rooms to take advantage of the club facilities; breakfast ,evening cocktails and exclusive adults only pools etc
As recommended, the hotel was in a glorious setting in its own well tended garden, adjacent to thee beach. The club rooms were generous ,recently refurbished and extremely well looked after.
Sadly the 'Club' facilities let the hotel down. Breakfast tables were not cleared and on many occasions not laid up and very poor service. Equally the 'club' service in the evenings was poorly staffed and again service very poor for what is claimed to be a 5 star facility. One guest did politely complain to the manager and to be fair things improved for a few days but sadly reverted back to the previous standard.
Similarly the exclusive adults pool resembled a children's playground as did the club lounge in the evenings.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NorahDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 24, 2013
Dear NorahDevon

It was a pleasure to note that you had a good time at the resort and thank you for pointing out the areas for improvement especially with regards to the service at the Club lounge during your stay.

Our apologies for this lacking of service and there is no excuse for this to happen despite the fact that the hotel was running full with lots of families. We could certainly do better and will do our utmost to improve the service offering at our Club lounge.

With regards to the Regency Club pool, kindly be advised that this pool was never designed as an exclusive adult pool. Although there are three other pools at the main area of the hotel, nevertheless this Regency Club pool is also popular due to its unique design. We understand that at times it may get busy especially with families with children which stay at the Regency Club. We do ask the co-operation from the parents to help supervise their young children when in the pool and altogether to respect the privacy of other guests too.

Thank you once again for your observation and we hope to welcome you back again to show you the improvement that we strive to make.

Sincere regards
Sammy Carolus
General Manager
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Rating summary
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (358)
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English first
Sydney, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 18, 2013

I have just spent 10 of the most wonderful days in this beautiful resort hotel.
The staff are helpful to the extreme, friendly, courteous and nothing is too much trouble. Included in our rate was a daily massage, breakfast and drinks and canapés between 5 and 7 daily. Also unlimited coffee, tea and soft drinks all day.
The pool and grounds are second to none, including a children's pool the type and size, with little beach, I have never seen in all my travels.
Restaurants are excellent too. All the food is fresh and very tasty. They are very accommodating if you want to change something that is on the menu.
I will definitely be going back one day.
I have to add, the only disadvantage is the distance from the international airport.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pappabazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, February 6, 2013
Dear Pappabazza
Thank you very much for sharing your experience at the resort. We are pleased that you had a wonderful time in Hua Hin.
Your comments about the service from the team members will certainly be shared with the concerned team and this will motivate all of us to continue extend our best care and attention to our guests.
We look forward to welcoming you back to the resort in the near future.
Sincere regards
Sammy Carolus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Level Contributor
87 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 18, 2013

Stayed for 3 nights for business meeting, therefore limited chance to enjoy the nice outdoor setting. Rooms are ok - mine was very dark as located on ground floor and trees in front of window. Sleep comfort though was very good - one of the best i had in any hotel.
No fruitbasket in room - this should be a must for a hotel of this class.
Nice and well equipped gym - alternatively you might talk power walks up and down the beach followed by a swim in ocean.
Breakfast is ok - nothing special Again fruit selection limited.
Best thing was the (non-alcoholic) Lemongrass Sling i had first night in the Bar of Thai Restaurant - try it, it is addictive.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ulrich H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 24, 2013
Dear Ulrich H

Thank you for sharing your remarks of your recent stay with us and glad that overall you had an enjoyable stay.

We have taken note of your comments about the fruits in the room and at the breakfast. It is nice to hear that you enjoyed the lemongrass sling which is a signature drink at our Talay Thai.

We look forward to welcoming you back again, this time for your well deserved leisure time.

Sincere regards
Sammy Carolus
General Manager
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Delhi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 17, 2013

The hotel is very nicely designed, beautiful garden, nice pools, nice lobby, nice restaurant. But its one of the few place where I was disappointed with the Thai hospitality. The ladies at the reception could really do with a little bit more smiling & friendliness. And then, please fix your key cards - its so annoying to walk 5 minutes to your room (through the lovely garden) only to figure out that the key card has stopped working. Happened to me twice in 3 days. In summary, nice hotel, but could do so much better.....

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stegio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 24, 2013
Dear stegio

Thank you for your constructive feedback of your recent stay at the resort. We appreciate of the good things that you observe as well as areas for improvement too.

We are concerned to learn about your remarks on the reception lady which did not portray the friendly and hospitable image and this matter has been addressed to the team to ensure that we are consistent in implementing the Thai hospitality to our guests at all times.

We are sorry to learn about the faulty key card which should not have happened and we have taken the steps by conducting thorough test in the entire guestroom to ensure the magnetic key card and the doors functioning as normal.

Thank you once again for your support and patronage.

We hope to welcome you back again soon.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hua Hin, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 11, 2013

The Hyatt Regency Resort/hotel is situated in a quiet area outside the center of Hua Hin ( about 10 min with taxi). The architecture is classical Thai, no ugly high rises as many of the other hotels nearby. We stayed in a suite, not big but very functional and effective. The huge garden is unbelivable beautiful, pool areas have quite a lot of space and the beach is quite nice ( perfect for walking). Recommend the Club. Top service everywhere! And the SPA Barai is really superb.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Liven788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 13, 2013
Dear Liven788

It was a pleasure to have you with us recently. Thank you for your kind testament about the location, ambience and facility of the resort and delighted to note that you had a good time,

We will certainly do our utmost to keep the resort in a great shape.

We look forward to welcoming you back again soon.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
2 reviews
Reviewed January 10, 2013

we have been there with the family (two adults and two small girls, 4 and 5 years old) to celebrate x-mas and new years eve. It was for all of us a perfect stay, the kids where happy from the first second when we arrived. We all enjoyed the hospitality and the nice staff there. It is a perfect place to be with the family and the resort is very nice at all. We had a lot to do there, the pool was one of the most used areas, it was almost impossible to get the kids out :-)

The room we have been in (a suite) was just perfect for us, ground floor and easy to get to, food was excellent and not to forget to mention a beautiful new years eve dinner, even for the kids, they enjoyed the kids area so that we had some time for us...

Summary: If you are looking for a perfect family vacation, with a great value for money and you want to be surrounded by nice people, this is the place to go!

Room Tip: we have asked to show us different rooms, then we picked the most convenient :-) I think all rooms a...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SMAK-HH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 13, 2013
Dear SMAK-HH

It was great to have you and your family during the recent festive holiday season in Hua Hin.

Despite the hotel was full, we are pleased to note that you had an enjoyable time and managed to find a good spot where all of you can relax and spend time together.

We are grateful for your patronage and look forward to having you and your family again at the end of the year.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 6, 2013 via mobile

Positives:
1) Its the Hyatt and all things that you expect from the Hyatt experience.
2) Large resort, spread out and great with kids, lots for them to do
2) Location is excellent, just outside the main town and easy to get there, 10 mins by Tuk Tuk or taxi
3) Food is great and food and drinks are well priced, you dont feel ripped off.
4) Service is excellent - as one would expect in Thailand
5) Definately one of the best in Hua Hin

Negatives:
1) The hotel is around 11 years old and the rooms need a make over, the club wing has been renovated but the rest of the rooms need to follow.
2) The wi fi is free at the lobby, but each time you log in you need to get a new password, login should be automatic in free zones.

Stayed December 2012, traveled with family
Helpful?
3 Thank msetalvad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review, January 13, 2013
Dear msetalvad

Thank you for giving us your constructive feedback following your recent family holiday in Hua Hin.

We appreciate your details explanation which allow us to enhance the wonderful experience as well as the improve the highlighted areas.

We do have a plan for upgrading of our guestrooms and although we cannot specify at this point in time of the implementation but we will certainly update our guests when the plan becomes definite but in the meantime we must ensure that the rooms remain clean and comfortable and maintained at the highest standard possible.

With regards to the wifi in the lobby, this is being reviewed to remove the hassle of login the password for each use. We hope to rectify this matter very soon.

Thank you once again for your support and we hope to welcome you and your family back again in the near future.

Sincere regards
Sammy Carolus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hua Hin

Property: Hyatt Regency Hua Hin
Address: 91 Hua Hin - Khao Takiap Road | Prachuap Khiri Khan, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hua Hin
#5 On the Beach Hotel in Hua Hin
#5 Spa Hotel in Hua Hin
#5 Luxury Hotel in Hua Hin
#6 Family Hotel in Hua Hin
#6 Romantic Hotel in Hua Hin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Hua Hin 5*
Number of rooms: 213
Official Description (provided by the hotel):
Hyatt Regency Hua Hin is a premier beachfront resort ideal for families, honeymooners and couples who are looking for a relaxing and enjoyable vacation. The hotel enjoys a 250 meter stretch of prime white sand beach, plus lush tropical gardens and swimming pools. THE BARAI, the hotel's brand-new residential suite and luxury spa destination, is a sanctuary for beauty, pampering and wellness. Hyatt Regency Hua Hin also offers Pet-Friendly programme to welcome you and your pet as our guests. The resort has assigned five pet-designated Deluxe Rooms in the same area for guests with dog or cat up to 10 kgs. With advance reservations, the resort will provide a bed and bowl to be arranged in the room with a supplemental charge of only THB 800 per night fee plus tax and service charge per reservation. ... more   less 
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Also Known As:
Hyatt Regency Hua Hin Hotel Hua Hin
Hua Hin Hyatt Regency
Hyatt Hua Hin

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