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“Anantara Resort Hua Hin” 4 of 5 bubbles
Review of Anantara Hua Hin Resort

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Anantara Hua Hin Resort
Ranked #7 of 133 Hotels in Hua Hin
Certificate of Excellence
camberley
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Anantara Resort Hua Hin”
4 of 5 bubbles Reviewed February 16, 2013

Anantara Hua Hin is an attractive fairly large and somewhat busy resort some ten minutes taxi ride from Hua Hin, close to the old airport. The resort peace and tranquility suffers greatly from the proximity to the old airport as it is now used as a helicopter pilot training school. One helicopter flies low and frequently directly over the resort all day long, almost every day. This was a problem for me, it may not be for some.
The choice of rooms at the resort are varied and there are many to suit all needs but the best are expensive and the basic rooms are not cheap by Thailand standards, however this is an upmarket resort. The staff are all very friendly and are relatively efficient. The Anantara in Phuket is run like clockwork, or was October 2011 when we visited, much smaller resort, more isolated but attention to detail greater there than at Hua Hin, but not to be too harsh on Hua Hin it is bigger, busier and somewhat more relaxed attitude amongst the staff. This may be a management style or a difference in mainland versus Phuket service levels issue, I am not sure. Phuket would get an excellent plus for service and Hua Hin would get a good plus.
One of the big concerns I have about Anantara is their on resort food and beverage pricing, it is very expensive. The result of that is that the resort is almost deserted in the evening as everyone heads to Hua Hin to eat drink and shop. Anantara shows no intention to encourage you to stay on resort with their prices, they do put on promotion nights, which they try to sell to you throughout the day, even at breakfast irritatingly as well as flyers in your room, but they are expensive, generally sparsely attended although we were told of good quality. This is a topic which I am writing to Anantara on, I feel they are missing a business opportunity and definitely pushing people who may have otherwise stayed on the resort in the evening, out into Hua Hin. To give you an example, in Hua Hin you can eat a caught fish that day 1kg+ sea bass prepared any way you wish with pad thai and or rice and vegetables, green chicken curry, lots of singha beer all for less than 1000 baht, approx 20 pounds, more than enough for 2 people, plus 300 baht for taxis total, another 6 pounds tops as the hotel shuttle bus is cheaper or free dependent on your rate. If you have two coffees on Anantara it will cost you nearly 400 baht, almost 8 pounds. I will let you work out how much a freshly grilled sea bass at the resort would cost, not to mention a Singha beer. There are much cheaper eats in Hua Hin, you can have a meal for two with a beer each for as little as 400/500 baht, great value, good quality and great fun, with the locals so no luxurious surroundings but still excellent. You can also find exclusive expensive high quality restaurants that charge the same as Anantara but their quality is top restaurant standard not hotel resort fair. There is also a huge range in between in Hua Hin for every taste, budget and standard. Anantara has chosen to pitch its food and beverage at the top end of the price range.
We upgraded to a Lagoon room which comes with some nice inclusions, use of the Lagoon pool, very small, quiet area exclusive to Lagoon residents. Happy hour/high tea from 4-5pm each day, free drinks and snacks are included. Free use of the shuttle bus to and from Hua Hin, this bus is sometimes overbooked so not always available. Choice of breakfast locations, two restaurants and also in your room at no charge. These are nice add ons and paid for in the price but nevertheless icing on the cake.
The breakfast buffet was very good with choice of asian and european fayre all done very well and served in a nice restaurant area, well serviced, clean and all of good quality. Well worth paying a breakfast inclusive rate as the options for breakfast in the area are limited unless you head into Hua Hin or self cater breakfast for yourself in your room, neither very practical.
The Spa is brutally expensive and in a country famous for spa treatments of all standards and price ranges it is not necessary to consider paying these prices at Anantara.
The Lagoon suite we had was very nice, beautiful room, spacious, large balcony and very large king size bed and serviced very well by the day and evening staff. We did have quite an issue with mosquitoes and red ants which we had to complain about a number of times before they started regularly spraying the balcony and room. Understand this can be an issue in tropical asia but in a 5 star accommodation it needs to be kept on top of. We also had to request ice every single evening, hardly a hardship I know, but access to ice machines are non existent and might be considered.
Also need to mention that the restrooms by the beach area had two ladies restrooms, one of which was out of order the complete ten days we were there, also water leaking all over their floors, not acceptable at a resort of this price point and should be easily fixed by a good maintenance team. It was a minor inconvenience which meant it was best to go back to your room all the time.
My feeling about this resort is that the working employees all seem to do a very good job and are polite proactive and thorough and mindful of your needs, my personal opinion is that the more senior management on the resort could do with some training, guidance and maybe leadership. This was not the case in the Anantara Phuket Oct 2011 where the complete service experience from top to bottom was spot on, visible and complete. Some lessons and best practices could benefit Hua Hin Anantara greatly in my opinion.
This review is supposed to be constructive criticism and hope it is read in that manner, we had a very nice time there and allowed none of the above observations to spoil our vacation.

Room Tip: Such a wide range of choices but if you can stretch your budget to Lagoon suites that is ideal, ask...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank reedlichtie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naowarat A, General Manager at Anantara Hua Hin Resort, responded to this review, February 25, 2013
Dear reedlichtie,

Thank you for taken some of your valuable time sharing with us details experience of your stay and for choosing Anantara Hua Hin for your holiday.

You have said everything and I am sure that you have been spending a few days with us, we always appreciate your feedback. I would like to thanks for the comment of helicopter, we have taken some action together with Hua Hin municipality and have asked them to work on adjust a routing and we have received very good co-operations. This is the thing that it is beyond our control and we have taken action right away.

As for food and beverage price in the hotel, you are correct that the price is set higher than local restaurant as you have mentioned that our staff are efficient and servise standard is in the top rank, this does not come for free as this come with a package of staff training, hygiene and cleanliness that we have to go through. I can assured to you that the price made is fair to the service that you received. The same deal with Spa, our price range made it fair to the service and experiences that you will receive in the hotel Spa and not from outside.

Thank you for your note regarding Anantara Phuket and Anantara Hua Hin, please note that we try our utmost to achieve the same level of service but I hope you understand that the price range and the set up of Anantara Hua Hin and Phuket are totally different.

Thank you once again, please do not hesitate to contact me personally if I can be further assistance.

With kind regards,

Naowarat Arunkong
General Manager
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2,132 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (417)
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Milton Keynes, United Kingdom
Level Contributor
432 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

Have now made two visits to this splendid resort, both with wife and daughter. However, on the first visit we took two friends who had never been to Thailand before. On setting foot in the lush gardens one said:"I think I've died and gone to heaven." And that just about sums up this place in our experience. Excellent service, great food and a private lagoon to lie by. No wonder the Thai Royal family live just up the beach.

Room Tip: Suggest a suite by the beach, which gives you access to the pool, beach and lagoon.
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  • Stayed March 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bryanedwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naowarat A, General Manager at Anantara Hua Hin Resort, responded to this review, February 24, 2013
Dear Bryanedwin,

Thank you for sharing with us your great experiences while you staying with us.

You have said everything all and I am glad to learn that we have made up to your expectations.

Thank you once again and we hope to see you again in the near future, please do not hesitate to contact me directly if I can be any assistance.

With kind regards,


Naowarat Arunkong
General Manager
Report response as inappropriate
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cheshire
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed February 14, 2013

Stayed here on recommendation of Trailfinders, at the end of a wonderful adventure in Vietnam and Thailand!
They all try SO hard in this lovely hotel which is set in lush gardens , and right on the beach.The food is superb ,and although eating in the hotel is far more expensive than going into the town,it was still far less than British prices ,and well worth it .
We were surprised that there was not a complimentary bus into town ,which is about 5kms away, in fact we were charged £1 each ,each way .The town is very busy ,and brash!
The beach was a bit disappointing ,as it is tidal and you are advised not to swim because of jelly fish any way !
We were also a bit disappointed with the "tired"looking bathroom,and I am sure if the rooms were given a bit of a makeover they would get a 5 star rating .All in all would recommend.But not sure about Hua Hin !!!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jill g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naowarat A, General Manager at Anantara Hua Hin Resort, responded to this review, February 24, 2013
Dear jill G,

Thank you for sharing comment of your stay with TripAdvisor community and for choosing Anantara Hua Hin for your holiday.

As you said, we will do anything to ensure that our guest have the most enjoyable stay. Our transportation charge is just to cover the cost of staff and van rental, as well the same as food and beverage price and we thank you for understanding.

Please do not hesitate to let me know if you have any plan to return to Hua Hin again in the future.

With kind regards,

Naowarat Arunkong
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 13, 2013

Finished our first, but by no means last trip to Thailand with a bit of pure luxury in this hotel. Actually visited in September 2012 and been meaning to do this for ages but never posted a review until last week. Anyway, we booked a lagoon room and it was certainly worth the extra cash. Exclusive use of the lagoon pool, afternoon cocktails and the most fantastic breakfasts we've had anywhere! Staff are superb, just as they were in Bangkok and Chang Mai - our hectic sight seeing bit before the chill out of Hua Hin. The town is a great place to eat at night and the market is fascinating. There's also enough little trips to be had if you get bored with lounging by the pool. Downside is the beach isn't the most picturesque and the water was a bit grey and choppy but with two pools to choose from it didn't spoil anything. Highly recommended and we may well try another Anantara resort if this is typical of the quality!

Room Tip: go for the lagoon area
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank garrywales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naowarat A, General Manager at Anantara Hua Hin Resort, responded to this review, February 24, 2013
Dear garrywales,

Thank you for taken some of your valuable time to share with TripAdvisor community the experience of your stay.

I am glad to read that you had an enjoyable stay and seems that we have met to your expectations.

Please let me know if you plan to visit us or other Anantara in the future and if you need my assistance for future arrangement.

With kind regards,

Naowarat Arunkong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed February 13, 2013

we have just had 7 nights in the anantarawe booked for 9 but checked out early.rip off for food and drink .taxi is the only way to get anywere else.you have to pay for breakfastevery day because theres nothing near by.you walk outside no pavements to walk anywerejust very busy road like a motorway.so it was taxi every day to town which is not in walkink distance.rooms dark and bathrooms dated .we also had regular cockroaches in bathroom.good points lovely gardens.nice settingin sunbathing area.comfortable bed .nice peoplewho work in hotel but thai peole ar very nice.

Room Tip: cant coment on other rooms didnt view
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sheryl93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naowarat A, General Manager at Anantara Hua Hin Resort, responded to this review, February 15, 2013
Dear SheryI93,

Thank you for sharing feedback of your stay with us and Tripadvisor community.

I would like to thank you for the positive comment of garden, ground and the people who works in the hotel.

With regard to your other comment, this seems to be isolated to us as all our other guests seems to enjoy the setting location of the hotel. We also provide hotel shuttle to town and of couse if it is outside of the schedule then you need to call a taxi. Our hotel front side is buy the main road and back side is by the sea and it is always safe to walk on the main road. You get a different experience from this hotel than the hotel that located close to the market. It is a bit surprised to me that you found cockroachs in the room but never report to us and again this seems to be isolated issue for us, hygines and cleanliness has always been our utmost important. Please accept our apologies that we never received this report during your stay so that we have no chance to get a proper action to ensure you leave with satify.

Thank you once again, please feel free to contact me directly if I can be further assistance in the future.

Sincerely yours,

Naowarat Arunkong
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leigh-on Sea, United Kingdom
Level Contributor
430 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
5 of 5 bubbles Reviewed February 6, 2013

We were in Hua Hin for a friends wedding and this is where the wedding party was staying. We did not stay here but next door at the Best Western, however we spent alot of time here using the facilities and also the wedding reception was held here. Wow what a place! The pool was huge with many sunbeds available. There are also sunbeds and tables right on the coast, with an awesome view. The staff were very friendly and helpful and we would probably stay here if we return to Hua Hin!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Coconuts_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naowarat A, General Manager at Anantara Hua Hin Resort, responded to this review, February 15, 2013
Dear Coconuts_UK,

Thank you for taking a time sharing your experience with us and the Tripadvisor community.

We are happy to read that even though short time spending with us during the day and evening function and you still feel impressive about our ground and service.

We hope you will put Anantara as a first choice for your future visit to Hua Hin, please do not hesitate to contact me directly if I can be further assistance.

Sincerely yours,

Naowarat Arunkong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed February 4, 2013 via mobile

This hotel was the 2nd Anantara of our holiday. We stayed in the BAngkok Anantara which was also a stunning hotel. The beach side location and the beautiful pool area, ensured we had the best of both worlds, as Hua Hin was very busy, but just 5 minutes away. A shuttle bus regularly runs in to Hua Hin.The staff were superb, and as others have said ,Alex was very helpful as was Dawan in reception. We loved the grounds of he hotel, and walking round we found more exclusive areas around a lagoon, which appeared to have it's own private facilities. Our room was a garden view room which was fine for us, as we like to go on trips and spent a lot of time out and about. The immediate surrounding area had some good, and cheap Thai cafes and restaurants. Across the road (a bit of a life threatening exercise to cross the road!) from the main entrance. We really would recommend this hotel for the beautiful grounds, friendly and helpful staff, and attentive service.

Stayed January 2013, traveled as a couple
Helpful?
1 Thank ptygirl027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naowarat A, General Manager at Anantara Hua Hin Resort, responded to this review, February 15, 2013
Dear ptygirI027,

Warm greetings from Anantara Resort & Spa Hua Hin!

Thank you for taken some of your valuable time sharing with us and the Tripadvisor comment the experience of your stay and for choosing Anantara brand for your holiday.

It is our pleasure having you as a guest and happy to read that you had an enjoyable stay with Anantara Bangkok and Hua Hin, thank you for special mentioned to our staff and Kh Alex and Kh Dawan, who also happy to service any requirement. As you mentioned, the ground and the landscape in this hotel and every Anantara are stunning, our aim is to provide an exceptional level of experience to all guests.

Thank you once again, should you need any further assistance in the future, please do not hesitate to contact me personally anytime.

Sincerely yours,

Naowarat Arunkong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Anantara Hua Hin Resort

Property: Anantara Hua Hin Resort
Address: 43 / 1 Phetkasem Road, Hua Hin 77110, Thailand (Formerly Anantara Hua Hin Resort and Spa)
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Hua Hin
#4 Romantic Hotel in Hua Hin
#4 Business Hotel in Hua Hin
#5 Family Hotel in Hua Hin
#6 Spa Hotel in Hua Hin
#7 On the Beach Hotel in Hua Hin
#7 Luxury Hotel in Hua Hin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Anantara Hua Hin Resort 5*
Number of rooms: 187
Official Description (provided by the hotel):
The 187-room Anantara Resort Hua Hin is a distinctive Thai village-style property located on the sunrise coast of the Gulf of Thailand, around 220 kms south of Bangkok. Hidden amidst 14 acres of luxuriantly landscaped gardens and lagoon pools, the picturesque resort enjoys a beachfront location at the quiet end of Hua Hin's long sandy beach for only 5 kms. from Hua Hin town centre. A three-meters high terracotta wall cleverly cocoons the resort from the hustle and bustle of town. As you make your way along the landscaped driveway, a sense of calm descends. The sense of arrival is heightened as you admire a decorative wall adorned with a parade of elephants. A cool breeze drifting in from the beach floats through the open-air Lobby with the strains of a melodic Thai tune lingering. Polished timber floors and Thai-style salas (pavilions) heighten the ambience of an intimate tropical hideaway. ... more   less 
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Also Known As:
Anantara Resort And Spa Hua Hin Hotel Hua Hin
Anantara Resort Hua Hin
Anantara Hua Hin
Anantara Hotel Hua Hin

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