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“Lagoon room priced over it's value”

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Anantara Hua Hin Resort
Ranked #9 of 137 Hotels in Hua Hin
Certificate of Excellence
Level 5 Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Lagoon room priced over it's value”
Reviewed April 28, 2012 via mobile

Nice hotel. Very attentive service. Hard to understand why the Lagoon rooms are priced so high. Quiet location-secluded But high premium for this seclusion.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill13131313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,413 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (430)
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Surrey
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 26, 2012

This review may be a little biased as we got a double upgrade. Which was excellent.

We got upgraded to the Lagoon room which was huge, nicely decorated and very relaxing. If the other rooms were off this standard then they will be fantastic, but since i didn't see the room we had booked i can't really comment on the value etc.

The pool is the standout feature of the hotel. Huge, very relaxing with nice features. Liked it a lot. Very child friendly with great pool side staff.

The breakfast was also very good.

The beachside restaurant was a little weaker, not bad, but not great value.

The location was fine, it is right on the beach. But, Hua Hin is a very ugly place and I would not recomend Hua Hin for anyone wanting a relaxing beach break. The water is very polluted and the town is quite ugly and there are many other far nicer places to go to in Thailand. The only reason to go to Hua Hin is that it is close to Bangkok.

If you have to stay in Hua Hin or you need to escapce BKK this is fine family friendly choice - especially if you get upgraded.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apm1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 24, 2012

Every turn of the corner had me squealing with delight as I noticed the attention to detail and perfect in everything at this blissful garden and beach resort. From the cleanliness of the rooms, to the natural winds of the beach (which I know cannot be arranged!) it was a wonderful relaxing stay.

The staff were some of the nicest, politest and most helpful we have come across during years of living and touring in SE Asia.

The only thing we could perhaps complain about was the lack of dining space for breakfast (which at times meant eating indoors in the overflow restaurant as opposed to by the lilypond) and the lack of sun loungers by the beach - not enough for the amount of guests.

But other than that, we could not fault this place. Great for kids with the huge pool and kiddies area, as well as those who want that peace and tranquility - waves and winds, gardens and greens.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Torasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Level 6 Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 11, 2012

This hotel has GREAT service, but their facilities are not upgraded enough to be called a 5 star hotel... There was a mistake at the pick up from the airport, and it wasted 1 whole hour of our short vacation. Even though they have great service attitudes, they can never get anything right. Then, the "beach" had a warning sign that said "swim at your own risk" I don't think that a 5 star hotel would say that! Also, they overprice EVERYTHING which i find outrageous.

For breakfast i stayed in the hotel but didnt eat the buffet, i enjoyed my nice lagoon scenery while eating the food i bought from the nightmarket the night before. I think that is a very nice way to spend the morning.: )

Room Tip: Choose the beach view houses or the lagoon, I think second floor would feel more spacious than the f...
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank morganyyang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naowarat A, General Manager at Anantara Hua Hin Resort, responded to this review, June 2, 2012
Dear Morganyinyang,

Greetings from Anantara Resort & Spa Hua Hin!

Thank you for sharing the comment of your stay and for choosing Anantara Hua Hin for your holiday.

I am happy to read that we have provided a great service for your stay and sorry to learn about the mishandling of the pick up at the airport and I have breif to my Front Office team to be more careful in communicaing with the limousine handling for every guest so we can ensure that geust is not end up having to wait and they start their journey with negative feeling.

Thank you for your comment of hotel facilities, I would like to inform that have started our care program in guest room and in public area to ensure that our product is up to the guest's expectaions.

As for your comment regarding the price of food and beverage, I would like to inform you that normally hotel food and beverage are set higher than the outside restauant due to we have to maintain a high cleanliness and food hygine and the requirement of staff training is also higher than outside restaurant.

As for the sign by the beach, I would like to inform you that this sign is available to provide an awareness for the guest swimming in the sea which most hotel in Hua Hin are providing the same type of sign.

I do hope to welcome you back to Anantara Hua Hin again in the near future. Please feel free to contact me directly if I can be further assistance.

KInd regards,
Naowarat Arunkong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 10, 2012

We stayed in a Garden View room for our week long stay. What can I say...the grounds are very expansive and green ( a little paradise by the ocean). The rooms were decent however, I do believe they do need to be revamped and updated. Bathrooms were small and tired.
Staff there are very friendly and hospitable. The resort itself is a little further from the main part of Hua Hin however, taxis were not too expensive.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jellybaby88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HB, CA
Level 3 Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 7, 2012 via mobile

I ordered a BKK airport pick up fm hotel and that started my vacation on the wrong note!!
I was told to look for my name at the "hotel pick up section" right outside immigration. I loped, looked and looked, no name in sight and no Anantara sign insight- I walked the whole ground twice and no sign of pick up!
I had to make several overseas l/d calls to my secretary to find out what's going on..... Tried calling hotel, cannot get through.... After half an hour, I was very irritated!! A gentleman from another hotel pick up offered to help and got me a bkk Anantara pick up service to get help. To make a loop oolong story short, hotel does NOT have its own fleet, it's contracted out and hotel texted the wrong name to driver...... A random name that hardly resemble to my name and on topmof that, driver was not waiting at the hotel pick up area!!
We both wasted over one hour looking for each other.
Upon arrival at the hotel, I made my complaint, I was offered lagoon room upgrade from garden view rooms. Not a big deal to me since we weren't spending much time in the room!
This is where my complaint about my stay starts......
Toilet, you have to hold it down for over one min to flush! Anything less than that will mean residue in the bowl!
Phone, it does NOT work! It rings once then gets cut off. I requested a morning call. Phone rang once then it gets cut off, that went on for 5-6 times. Very frustrating! The the staff knock on our door..... Saying we are not responding to our am call?? Someone else tried to call us, phone rang once then cut off..... That repeated several times, I ended up having to call them back. Receptionist tried to call,same thing! So, I asked the to fix the phone before I went downtown for dinner. Next day, SAME thing! Rhea keep having to send staff over to tell me i am not picking up!! Duh!! As a result, a driver that was supposed to pick me up ended up waiting in the lobby for over anhoir while I called his boss complaining for the delay, all because the phone did not work!
Bellboy..... Not very sharp... Long story!
Anantara Charges at 5 star rate,but delivers far below! It's the fine detail that a real 5 star delivers that makes a vacation relaxing!
Staff are all very friendly and tries very hard.... Being in the service industry myself, I think the management should get some pressure to shape this place up!

Stayed April 2012
Helpful?
4 Thank OCsurferCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 7, 2012

My daughte and I spent a week end of March beginning of April, 2012. So we have just returned from our trip to Thailand. The hotel itself is very nice, located directly on the sea among the rich greenery. When you get out of the car you find yourself in a beautiful garden with tropical trees and flowers. The rooms are spacious (we stayed in a sea-view premier room) with a balcony overlooking the sea. The staff is freindly and hospitable, but the housekeeping could be improved (the rooms are not very well cleaned). The hotel has a nice spa facility, but the spa menu is overpriced. We had thai massage, the girls are very professional, but as the massages are too costly , there are noy so many visitors there. The breakfast is perfect with variety of fruits, fresh juices and dishes for different tastes. But if you like swimming in the sea, forget it, as the sae is shallow, dirty and with a lot of enormous size jelly fish. So be ready to swim in the swimming pool, which of course can not substitute the sea.

Room Tip: premier sea view have nice views
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ElenaV16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Anantara Hua Hin Resort

Property: Anantara Hua Hin Resort
Address: 43 / 1 Phetkasem Road, Hua Hin 77110, Thailand (Formerly Anantara Hua Hin Resort and Spa)
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Hua Hin
#4 Romantic Hotel in Hua Hin
#4 Business Hotel in Hua Hin
#5 Family Hotel in Hua Hin
#8 On the Beach Hotel in Hua Hin
#8 Spa Hotel in Hua Hin
#9 Luxury Hotel in Hua Hin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Anantara Hua Hin Resort 5*
Number of rooms: 187
Official Description (provided by the hotel):
The 187-room Anantara Resort Hua Hin is a distinctive Thai village-style property located on the sunrise coast of the Gulf of Thailand, around 220 kms south of Bangkok. Hidden amidst 14 acres of luxuriantly landscaped gardens and lagoon pools, the picturesque resort enjoys a beachfront location at the quiet end of Hua Hin's long sandy beach for only 5 kms. from Hua Hin town centre. A three-meters high terracotta wall cleverly cocoons the resort from the hustle and bustle of town. As you make your way along the landscaped driveway, a sense of calm descends. The sense of arrival is heightened as you admire a decorative wall adorned with a parade of elephants. A cool breeze drifting in from the beach floats through the open-air Lobby with the strains of a melodic Thai tune lingering. Polished timber floors and Thai-style salas (pavilions) heighten the ambience of an intimate tropical hideaway. ... more   less 
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Also Known As:
Anantara Resort And Spa Hua Hin Hotel Hua Hin
Anantara Resort Hua Hin
Anantara Hua Hin
Anantara Hotel Hua Hin

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