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Reviewed January 16, 2017 via mobile

The reception staff when we arrived were lovely. There had been a mix up with our reservation by our travel agent but the receptionist was great and helped to sort it out. Our room was lovely overlooking the pool with a large balcony. Rooms were cleaned and maintained twice a day by the loveliest of people. Adult only pool was a bit special and staff came around regularly with ice cold water and fresh fruit. Drinks a bit on the expensive side but this is the norm. A couple of nice restaurants on the beach that are worth a visit. Highly recommend this hotel for the excellent customer service displayed by all staff and the fabulous amenities. Only 5 mins in a cab to the centre and night markets.

Date of stay: January 2017
Trip type: Traveled as a couple
Thank Tuban1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natpicha T, Guest Relations Manager at Hua Hin Marriott Resort & Spa, responded to this reviewResponded January 24, 2017

Dear Tuban1,

Thank you very much for your wonderful review. We are glad to read that you enjoyed your stay and resort facilities. We are pleased to share your feedback with our team.

Thank you for being our guest and we hope to have the chance to welcome you back for another memorable stay.

Sincerely yours,

Gigg – Natpicha Tangpatthanapan
Assistant Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2017

Checked into hotel after last minute changes to plans, really nice hotel and location in Hau Hin the only downfall is the 3 hour drive from Bangkok, as we know some of the staff from other Marriott brands in other locations we was always going to be made to feel welcome and they didn't disappoint Nan Meknoy as always could not do enough for us and has always looked after us in all the years we have know her, (a credit to the hotel for all the hard work she does) The hotel itself is still relatively new which always makes thing better, 10/15 walk to the night market with plenty of transport opportunities outside if you want to go further, the rest of the staff as with all Marriott brands helpful & friendly and always ready for a chat Nittaya & jeep Jaab(jiffy) going the extra mile, will definitely be visiting again

Date of stay: December 2016
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natpicha T, Guest Relations Manager at Hua Hin Marriott Resort & Spa, responded to this reviewResponded January 24, 2017

Dear Andrew L,

Thank you very much for being our royalty Marriott guest. We are pleased to hear that you had a great stay and received such a warm welcome from our team members especially from Nancy, Nittaya and Jiffy, and they are well received of your appreciation.

We all look forward to welcoming you back to your home far away from home in the near future.

Sincerely yours,

Gigg – Natpicha Tangpatthanapan
Assistant Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2017

The mobile app worked as it was intended to. The day before, I received a notification I could already check in to my room. On the morning of our stay, another notification indicated the rooms were ready. On arrival, we were greeted pleasantly and Sia gave me the details I needed, reconfirmed my requests, and offered an upgrade with a pool access, which we took. The hotel's quite new and well maintained. Service is as expected of the Marriott brand. Food was great, beach access was usual and there were a good number of pool areas to delve in. The beds were very comfortable, similar to other Marriott hotels we've stayed at, and our requests for extra feathers etc. were provided. On the other hand, the grounds were covered too much with trees/greens so it didn't really show how big the property was (compared to other hotels, such as the Intercon Hua Hin were it was very open and you can see the view from end to end). Although there were a lot of pools, it might be good to have at least 1 with warm water (again, Intercon has it). The gym had new machines but not a lot of it, nor did it have a good selection of free weights. The space was also smaller compared to other chains. It would also be nice to have a bath in the room, but only showers were available.

Overall though, we had a pleasant stay and nothing deters us from coming back to Marriott.

Room tip: I thought pool-access rooms were much better, but they really weren't.
Date of stay: January 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ray_0178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natpicha T, Guest Relations Manager at Hua Hin Marriott Resort & Spa, responded to this reviewResponded January 13, 2017

Dear Ray_0178,

Thank you for your review and thank you for using Marriott Mobile App which is the great tool and it is "The perfect travel Companion"

We have well noted of your feedback and I have shared your comments with the team and we promise to work on the areas we can improve or influence.

Bathtub is available in our suite room, highly recommended to book this room type for your future visit which would be much more bigger and more comfortable.

Thank you again for your review. We hope to have the opportunity to see and serve you again.


Sincerely yours,

Gigg – Natpicha Tangpatthanapan
Assistant Director of Rooms

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Reviewed January 10, 2017 via mobile

it's a relatively new/renovated resort. we got upgraded to a room with a swim up pool. it was awesome though it rained pretty much every day we were there. but that has nothing to do with Marriott. Breakfast buffet was great, huge selection. Even better when it was included because of husbands status. room was very clean. they let us borrow the umbrella to town. otherwise, we wouldn't know what we would do without it. a few minutes direct walk to the beach. very clean. only problem was the shower. I like to take hot shower but the water temperature would change every minute or so while I was in it. it would be scaldingly hot for like 10 seconds. it could do some serious injury if not reacted fast.
and there was no bath tub.

Date of stay: January 2017
Trip type: Traveled as a couple
Thank Puiyi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natpicha T, Guest Relations Manager at Hua Hin Marriott Resort & Spa, responded to this reviewResponded January 11, 2017

Dear Puiyi C,

Thank you for your wonderful review and we are pleased to read that you had a great holiday with us and enjoyed our massive choices of breakfast which something not to be missed to start of the day.

Please accept our sincere apologies regarding temperature in shower room. This issue have been rectify and it would be great if you would could tell us more details of your room number so we can look into this issue once.

Please do not hesitate to drop me your email at your earliest convenience at natpicha.t@marriotthotels.com

Look forward to hearing back from you soon.

Yours sincerely,

Gigg – Natpicha Tangpatthanapan
Assistant Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2017 via mobile

Good location close to Hua Hin centre, or right next door to Market Village shopping mall,
Hotel is on the beach with 2 large pools plus lazy river style most to swim in. Restaurants are on site with many choices, beach clean and easy access to water sports offered on the beach, we will return
Happy hour last for 4 hours at 2 bars, and management team are visible and helpful.
Rooms new, large and clean if you have kids request a ground floor as some have access of balcony to lazy river, great perk for kids to have a swimming pool outside there door!!'

Date of stay: January 2017
Trip type: Traveled as a couple
Thank simongT8561GC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natpicha T, Guest Relations Manager at Hua Hin Marriott Resort & Spa, responded to this reviewResponded January 11, 2017

Dear Simon G,

Thank you for choosing to stay with us for your beautiful holiday. We are pleased to read that you enjoyed our pools, facilities and especially our long happy 4 hours at both bars :) which is something could not be missed...

Most of the kids love our mini water park, tree house and slides where they coud spend their time all day long.

we all look forward to welcoming you back to our beautiful resort in the near future.

Sincerely yours,

Gigg – Natpicha Tangpatthanapan
Assistant Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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