Our family of 8 stayed in 2 separate apartments for 6 days in January 2013. Interior decoration was fancy but overall both units disappointing to say the least. Had to walk up in the heat of the day upon arrival and collect our keys from an office up the road, terrible considering the price we paid and our 24 hours travel to get to Hua Hin. What is the reception for!!
Only one key per room. No exceptions. Ridiculous when you are renting out apartments that sleep up to 8! They said you leave your key at reception when you go out. Sounds good but in reality frustrating when you get to the reception desk to find often no one manning the desk! After a long wait and trying to communicate our problem to the non english speaking secuirty guard a staff member arrived with the key to one room and not the other. Another wait. Our ground floor apartment stunk of mould and the rotten smell from the drains was so bad and after asking for help a technician came, inspected and went. We ended up putting a folded towel over the drain. Our ground floor room had a pool pump right behind our bedroom wall that was lovely and quiet during the day and turned on and off all night. The noise was so loud even with the aircon on full couldn't drown out the shocking noise. Both apartments had no hot water upon arrival, a technician came and fixed the problem. Next day same problem, technician came again this time we watched him reset the hot water in each bathroom. Everyday same problem. Each time I crawled under the sink to fix it myself to save time waiting for the technician. Annoying when you have eight people and small children to get ready. Our top floor apartment was near the road and the construction site. non stop traffic and machinery noise day and night. GRRRR. No help from reception, absolutely useless, mainly non english speaking, couldnt care less. You are completely on your own once you check in. Have to catch transport to everywhere. Too far to walk anywhere in the heat. Security guards control which over priced taxis can pick up from lobby, then collect a kick back. Very poor accommodation considering the high price paid. I would stay much closer in to town next time as we previously have done, for less money and more ammenities and service. Our apartments in Bangkok and Chiang Rai gave first class service at a much cheaper price. Hua Hin was our splurge and we had high expectations. What a total let down. Other guests at the so called reception were overheard complaining about similar issues. One english lady was upset in the lobbly and the Reception would not let her make a local call to try to fix the problem. We gave her our overseas mobile to make the phone call as she was so distressed. The receptionist was just sitting behind the desk looking around completely unhelpful. Residences were nearly empty in peak season? On holidays we expect a good nights sleep and a hot shower, our family are easy going and flexible and the rest of our trip to Thailand was amazing in comparison. Im sure the guest relations manager will comment and hope to see us back. you had your chance. NO WAY.
- Official Description (provided by the hotel):
- “Exotically Moroccan. Restfully Hua-hin”Inspired by rich and colorful culture of Morocco’s Marrakech or “a city of red”, this luxurious beachfront resort is perfectly located in the middle of Hua-Hin’s long standing beach, with easy access to cozy Hua-Hin town, the famous night market shopping alley. Marrakesh Hua-Hin resort & spa is perfect as a retreat destination for all seasons, with the unspoiled sandy Hua-Hin beach and its finest beachfront restaurant, spa and facilities. With its unique Neo Moroccan style combined with its warmest hospitality and services, Marrakesh Hua-Hin resort & spa is guaranteed to offer the guests a unique experience and a trip to remember. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Travelocity, Agoda, Booking.com and Priceline so you can book your Marrakesh Hua Hin Serviced Apartment reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.