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“As long as you fit in with the management”

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G Hua Hin Resort & Mall
Ranked #13 of 134 Hotels in Hua Hin
Certificate of Excellence
Khon Kaen, Thailand
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“As long as you fit in with the management”
Reviewed December 20, 2013 via mobile

This is my second stay at this hotel, and it will be my last. While the rooms are acceptable they are only just acceptable at this price, in Bangkok for this price you will be in an international standard 5 star.
But the rooms are not the problem it the management.
On our first stay 1 year ago we arrived to find our booking could not be honoured we were messed around for some time before reaching an agreement. A year on and it gets worse. Having booked more than a month before arrival we were told that they did not have our rooms as they had sold them. (I had booked 3 rooms) after some discussion I agreed that we would take the upgraded room, but this was not the room type we wanted, we had specifically asked for a Jacuzzi pool access. As it was getting late we settled for 2 rooms as booked and 1 upgrade. They then phoned to tell us we would have to move room the next day. We are only here for 3 days and they expect us to waste 1/3 of our time moving rooms for their convenience. I asked for some compensation and was told I had already had it in the form of a one night upgrade! I asked to speak to the general manager after a 5 min wait I was told he was too busy to deal with me. He would make time later, Again only at their convenience. They blame there booking system but if it's not working after 14months of operation then don't ever expected it to work.
This hotel is all about What is easy and convenient for them. The guest is an after thought. If you want to be treated like [---] stay here! However Hua Hin has many better hotels Where they actually care about the guest.

Stayed December 2013, traveled with friends
Helpful?
4 Thank NathanWallbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nattawat K, Manager at G Hua Hin Resort & Mall, responded to this review, December 22, 2013
Dear sir,
First of all thank you for taking the time to review our Resort, we truly value the opinions of our customers and we apologize that we did not meet your expectations.
I understand clearly the frustration that you felt and we are terribly sorry for the inconvenient issue that happened to you during the check in. I hope you can accept our apology as we are really sorry for what happened without any excuse.
sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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702 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
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Hong Kong, China
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 18, 2013

We spent one night at G Hua Hin and think we made a good choice. The room with priviate jaccuzi and pool access is lovely. Everything is new and modern, and appears even nicer than it's shown on pictures!

Though it's located at the beach front, the beach is just 3 mins away on foot.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank waikii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nattawat K, Manager at G Hua Hin Resort & Mall, responded to this review, December 19, 2013
Thanks a lot for choosing G Hua Hin for your 1 day trip at Hua Hin and also thank you for writing this review.
Knowing that you felt comfortable at our hotel it's amazing for us and we are also very pleased that the location of our resort was convenient for you.
We hope to see you once again soon at our Resort.
Kindly,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 15, 2013

Stayed @ G Hua Hin for our honeymoon in December.

Location: Very good location and there were public transport (Song Thaew) available just outside the resort at 10baht per trip. We arrived at Hua Hin railway station and immediately boarded the White (with red front bonnet) song thaew at the hua hin coffee house "carpark" area. The song thaew goes to Soi 94 where G Hua Hin is, or alternatively, you can also drop off at Market village and take a short walk to the resort.
Most of the song thaew goes to market village so its really accessible.
Massage place, hair salon, supermarket and pharmacy are just nearby.

Room: Deluxe pool view room was really great. Very spacious room. Though the bathroom didnt comes with bathtub, the rain shower was great. The bed is really super comfy. They decorated our beds with rose petals and towel swans which was a really lovely touch.
Love the daybed as well and many space outside the balcony where we could hang and dry our wet towels and clothes.
The aircon will automatically shutoff whenever the balcony sliding door is open and will switch on again when the sliding door is closed. TV has usb port which you could plug your devices for playing movies or you could save your movies on a thumbdrive for plug and play.

Breakfast: Relatively wide selection of food. You can have your eggs done many ways.

Staff: Really friendly and helpful. We told the counter staff that we will be leaving for Bangkok via bus and they helped to arrange for a free hotel shuttle service to drop us at the bus station.
There was one time that I was sick and puked on the room floor , the hotel staff was very prompt and helped to clean up the mess I made.Was very thankful as the room would have started to smell.

Overall: Really love the feel and vibe of the place. Would recommend family and friends to stay here.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AQ_Alexis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nattawat K, Manager at G Hua Hin Resort & Mall, responded to this review, December 15, 2013
Dear AQ_Alexis, Thank you very much for choose G Hua Hin as destination for your honeymoon, it's always an honor for us to have gusts in such memorable moment of their life.
Your review is very rich of feedbacks and we thank you a lot for taking your precious time to write it, we really appreciate it. We are very happy that you had a great holiday and that your staff could help you in every single way making your holiday comfortable and relaxing.
We thank you for recommend our Resort to your family and friends and we hope you will have the opportunity to visit us one day soon. Once again we wish you a wonderful life together and thank you a lot for choosing us for such a memorable occasion.
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Nambour, Australia
Level Contributor
170 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed December 14, 2013

This is a fabulous hotel with a great pool. A short walk to the beach. It has a big convenience store just outside the front of the hotel, which has all your needs from alcohol to suntan lotion. Breakfast is good but they were quite slow in keeping the containers filled up. Staff very friendly & helpful. Easy to get taxi or tuk tuk to town which was a 5min ride away. Would stay here again.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Barblaraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nattawat K, Manager at G Hua Hin Resort & Mall, responded to this review, December 15, 2013
Dear Barblaraine, Thank you very much for your kind review. We are very happy that your holiday at G Hua Hin was a good one and we are very excited to listen that you would stay again here at our Resort. Thank you also for mentioning about our Shopping Mall area, we are very happy that you could find all you need there.
We hope that you will have the opportunity to be our guest again soon, until then we thank you very much for choosing G Hua Hin Resort and Mall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gillingham, United Kingdom
Level Contributor
108 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed December 13, 2013

First time in Hua Hin and stayed at the G for 4 nights. Nice new hotel with lovely pool. Staff are all nice, and the rooms pristine. Good value for a mid-range hotel.
It is a 5 minute walk to the beach directly across the main road, but the main beach is a tuk tuk ride away for 100B. Main market/night market and restaurant/drinking area is also a 100B tuk tuk ride away, i guess you can walk it in 30 minutes if you prefer.
There are some bars and restaurants nearby which are relaxed low key and quite nice.
Opposite hotel on the side street are internet cafes, travel agents who were very helpful and some massage places. Convenience store next to hotel open until late.
Only negative was the pre-ordered taxi i arranged directly with the hotel from BKK Airport failed to show. After waiting 1 hour i phoned the hotel and they said it was running 90 minutes late. Needless to say we used an alternative taxi, and got out money back by them paying for our return taxi.
Overall a winner!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdrianGFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nattawat K, Manager at G Hua Hin Resort & Mall, responded to this review, December 15, 2013
First of all thank you very much for taking your precious time to write this review.
We are very pleased that you enjoyed your stay at our resort and found our staff helpful and friendly.
We are also very pleased that you found our locations and facilities around the hotel comfortable and easy access.
We hope to see you again one day soon at our resort, thanks again for choosing G Hua Hin Resort & Mall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ko Samui, Thailand
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 7, 2013

I booked the hotel on last minute (less than 24 hours to check-in) for a quick trip to participate a special event for the King's birthday. Amazingly, there is a room available at reasonable price. The hotel is located in the heart of Hua-Hin city thus if you wish to stay close to a night market and shopping nearby, this is the place.
The room is quite spacious with a very practical room layout. All you wish for a short stay, the hotel has it all. There is only one point needs to improve is the car park behind the hotel building. The Hotel should provide a shuttle service or a buggy to assist guests during the day and night.
In conclusion, I would recommend this hotel to friends.

Room Tip: Choose a swimming pool view located in the middle of the building
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KaewKoSamui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nattawat K, Manager at G Hua Hin Resort & Mall, responded to this review, December 8, 2013
Dear sir, Thank you very much for taking your precious time to writing this positive review, we are very pleased that you found our Hotel comfortable and also valuable both for Resort's standards and location.
We took note of your suggestions to improve our services, we take our guests feedbacks very seriously as it's one of the most important way to continuously try to exceed our guests expectations.
Thank you once again for this review and your suggestions, also thanks for choosing G Hua Hin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 4, 2013

My wife and I spent 10 days at the G hua Hin Resort and Mall hotel back in August and must say we where more than surprised, an excellent location, very nice and clean,
With very friendly and helpful staff, very relaxing place.Booked in again.

Room Tip: Any rooms we had three different rooms, all very good.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nattawat K, Manager at G Hua Hin Resort & Mall, responded to this review, December 8, 2013
Thank you very much for your positive review. We are very pleased that your holiday was a relaxing one and that you and your wife spent 10 days at our resort and felt very comfortable within our rooms, services and staff.
We hope to see you again soon and we thank you once again for choosing G Hua Hin Resort and Mall.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about G Hua Hin Resort & Mall

Property: G Hua Hin Resort & Mall
Address: 250/201, Soi 94 Phetchkasem Rd, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 134 Hotels in Hua Hin
Price Range (Based on Average Rates): $
Hotel Class:4 star — G Hua Hin Resort & Mall 4*
Number of rooms: 79
Official Description (provided by the hotel):
G Hua Hin Resort and Mall is a luxury, new, modern boutique city resort located in Hua Hin town, near many tourist attractions such as Cicada Market, Hua Hin Night Market and just a few minutes walk away from Hua Hin Market Village and Bangkok Hospital. Unlike other hotels and resorts, G Hua Hin Resort and Mall is close to the beach with access to the most beautiful and delicate long white sandy beach in Hua Hin/Cha-am. The resort is designed in a unique "Pier" theme style to cater for both Thai and foreign guests looking to escape the hustle and bustle of city life. Our 79 fully equipped deluxe rooms and suites, in-house restaurant and our pool bar provide the ideal environment to enjoy a clean, comfortable and friendly service. We want you to experience the special atmosphere we have created. Our large, saltwater swimming pool presents an opportunity for you to laze away the day. Enjoy shopping in our own G Supermarket, local discount store, G Pharmacy and Health Care or other shops located in our mall. Leisure activities abound! Water sports, golf, sightseeing! Just ask us - we will be happy to assist you. G Hua Hin Resort and Mall wants you to enjoy a relaxing time recuperating from the everyday stress we all experience. Our aim is to provide you with an experience you will wish to repeat. ... more   less 
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