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“Friendly staff, good food, great swimming pool”

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Marrakesh Hua Hin Resort & Spa
Ranked #27 of 144 Hotels in Hua Hin
Reviewed March 22, 2014

Stay here before visit my friend at Hua Hin, warm welcome from cute receptionist she is very friendly and helpful, room so cool and unique decoration, jacuzzi is big enough for 2 pax, i got two T-shirts so nice at souvenir shop, swimming pool,gym and room service is 24 hrs that it really five star hotel have to provide they do good. The breakfast was very good and many choices, the restaurant so beautiful, happy hour at the beach so cool 5-7 pm. Next would stay here again

Stayed: March 2014, traveled solo
7  Thank Monkeymunich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThidaratMarrakesh, General Manager at Marrakesh Hua Hin Resort & Spa, responded to this reviewResponded April 5, 2014

Dear Khun Jay,

Thank you very much for taking the time to sharing with us your pleasant experience during your stay at the Marrakesh Hua Hin Resort and Spa. We are most delighted to learn that you were impressed with our service and facilities.

Your fine compliments are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further.

Hoping to welcome you again to our hotel in the near future, we remain,

Yours sincerely,
Thidarat Chansiri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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145 - 151 of 318 reviews

Reviewed March 4, 2014

Wonderful staff and service! The bartenders, Kearbtigail, Somchai and Chaoroor were so helpful and friendly! We were taken care of by all of the staff, especially the director of food and beverage, Donnaya "Gina". She made our stay perfect and memorable. Wonderful food and service. Thank You and miss you!!

  • Stayed: February 2014, traveled with family
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2  Thank Lynn1good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThidaratMarrakesh, General Manager at Marrakesh Hua Hin Resort & Spa, responded to this reviewResponded March 28, 2014

Dear Mr.& Mrs.Lynn,

Greetings from the Marrakesh Hua Hin Resort and Spa, Thailand.

We would like to extend you our thanks to you for taking the time to comment on our service during your recent stay with us.

Whilst we are pleased to see that your impressions were satisfactory in the main, also will take the greatest pleasure in passing on your kind words to Ms.Gina, other staffs that you mentioned their name of helpful and friendly too.

Thank you again and hope to have chance to welcoming you back at the Marrakesh Hua Hin Resort and Spa again in the near future.

Yours sincerely,
Thidarat Chansiri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014

Went to this resort with my family and was actually pretty excited based on the pictures my mom showed me. Long story short, it was a complete disappointment.

Firstly, there was nothing Moroccan about this place. A la carte menu was abysmal although the buffet breakfast next morning was pretty good which was served with champagne/sparkling wine. The pool and view were nice.

Rooms were a bit dark but enjoyed the hot tub/jacuzzi in the balcony. All in all though, not worth the price and there was no WOW factor.

  • Stayed: June 2013, traveled with family
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Thank Shayan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2014

Very nice small hotel, with a unique theme.

Pool area very clean, Rooms and staff great especially Gina in the breakfast area and the pool bar staff who were very attentive, a very relaxing stay.

We found the rooms a little deficient on storage space and slightly dark, but other than that the rooms were well equipped and very comfortable.

Room Tip: We chose a room with a private spa pool and we enjoyed this aspect.
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  • Stayed: February 2014, traveled as a couple
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Thank ianbirnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThidaratMarrakesh, General Manager at Marrakesh Hua Hin Resort & Spa, responded to this reviewResponded March 28, 2014

Dear Mr.& Mrs.Birnie,

Greetings from the Marrakesh Hua Hin Resort and Spa.

What a wonderful review. Many thanks indeed for taking the time to write and express your satisfaction with our services. Such correspondence is always highly motivating but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve.

I shall take the greatest pleasure in passing on your kind words to my team. Regarding the limited of storage space and slightly dark, it concerning with the designe but we will share with the team as your suggestion.

It is gratifying that the Marrakesh Hua Hin Resort and Spa played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles.

Yours sincerely,
Thidarat Chansiri
General Manager

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Reviewed February 2, 2014

Booked through Agoda the Marrakesh is a wonderful hotel with great personal service from attentive staff. The jacuzzi rooms are fantastic - large double bedroom, separate rooms for double shower, WC, dressing room and washing area (two separate glass bowl sinks) and best of all a large balcony with a double jacuzzi bath. Nice pool between the hotel and the beach, with a bar facing the sea that's great for evening cocktails at happy hour (5-7pm). This place is hard to fault, and less than half the price of the big chain hotels.

Room Tip: Try it, you won't regret it!
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  • Stayed: February 2014, traveled as a couple
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4  Thank AlanMisan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThidaratMarrakesh, General Manager at Marrakesh Hua Hin Resort & Spa, responded to this reviewResponded February 8, 2014

Dear Mr.Alan,

Greetings from Marrakesh Hua Hin Resort and Spa.

We would like to extend you our thanks to you for taking the time to comment on our services during your recent stay with us.

Whilst we are pleased to see that your impressions were satisfactory in the main, we shall certainly share them with our staff.

It is gratifying that The Marrakesh Hua Hin Resort and Spa played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles.

Yours sincerely,

Thidarat Chansiri
General Manager
Marrakesh Hua Hin Resort and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

This made a change for us as we normally stay at bigger hotels, but as this was half the price of the Centara or Hilton (booked with Asia rooms who were excellent) we decided to give it a go. We booked the pool room, the description is that it's on the first floor, this was not the case, it was on the ground floor, the room and plunge pool was totally enclosed and very claustrophobic which is fine if you don't like daylight! We downgraded to a jacuzzi room which is on the 2nd floor(1st) the hotel were not very understanding and would not give us a refund, the jacuzzi room was good. The Marrakesh is situated on a lot of ground with apartments on one side and the hotel on the other, although there was a security guard between the 2 property's I didn't see anyone get stopped for using the hotel pool, in fact I never found out what the arrangement was between the two property's. The breakfast and food was excellent. The service and friendliness of the staff was very good although the reception areas knowledge of English was lacking. The hotel is situated on a lovely part of the beach and the happy hour at lunchtime and evening was most welcome. The only feedback I would give would be to have better management of the pool area ie a process for using the pool towels to stop anyone just taking one and laying on a sunbed and, I saw guests eating Kentucky fried chicken around the pool! This would never be allowed at a proper 5star hotel!

Room Tip: Go for the jacuzzi room, the pool rooms are very dark.
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  • Stayed: January 2014, traveled as a couple
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Thank Malcboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThidaratMarrakesh, General Manager at Marrakesh Hua Hin Resort & Spa, responded to this reviewResponded January 31, 2014

Dear Mr. & Mrs.Malcboy,

Many thanks for taking the time to write and express your feedback to us on the facilities and service experience at the Marrakesh Hua Hin Resort and Spa. All the points from your comments have been taken up to our management and some certain steps will be implemented to resolve the problems you pointed out.

In order to maintain the high service standards we set for our property, valued feedback like you is essential. Your suggestion will be highlighted in our upcoming staff training sessions to illustrate the importance of the swimming pool area management as well as the communication efficiency at the Front Desk.

As immediate action has been taken to improve upon the points raised, I am confident that you will find the Marrakesh Hua Hin Resort and Spa the new experience for comfort and efficient service on your next trip to Hua Hin. To encourage you to give this property another chance, may I offer you a special room upgrade on your next visit to Hua Hin? This is to reimburse the accommodation downgrade from the Fountain Pool Suite to the Jacuzzi Suite on your previous visit in regard to your room design dissatisfaction.

Should you wish to take up this offer, please contact me directly with a reference to this letter.

Thank you for choosing Marrakesh Hua Hin Resort and Spa for your recent trip in Hua Hin. We look forward to welcoming you again for a brand new experience.


Yours sincerely,

Thidarat Chansiri
General Manager
Marrakesh Hua Hin Resort and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

Pseudo "Moroccan" style done quite dramatically in the rooms. Quite a nice effect!

We stayed in a "jacuzzi" room which was huge and very very comfortable. Recommended if you want a bit of luxury.

Breakfast and bar fine. Staff excellent and knowledgable.

It is a couple of kilometres south of Hua Hin night markets (which I don't think is very far). They have a mini bus to and from market.

It was very windy in Hua Hin this time of year so the area adjacent to the beach is very uncomfortable. Still, that's life!

NOTE the swimming pool is quite small and shallow. They must have used a"very"wide angle lens for their photos. My kids were a bit disappointed.

  • Stayed: January 2014, traveled with family
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2  Thank Johnnie1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThidaratMarrakesh, General Manager at Marrakesh Hua Hin Resort & Spa, responded to this reviewResponded February 1, 2014

Dear Mr.John,

What a wonderful comment! Many thanks indeed for taking the time to write and express your satisfaction with our services. Such correspondence is always highly motivating but even more so when it comes from someone who has travelled widely and can appreciate the finer points of what we are trying to achieve.

I shall take the greatest pleasure in passing on your kind words to our team.

It is with regret to learn about your dissatisfaction with our swimming pool size, please accepted our sincere apology for this matter.

It is gratifying that the Marrakesh Hua Hin Resort and Spa played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles.


With best regards,


Thidarat Chansiri
General Manager
Marrakesh Hua Hin Resort and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marrakesh Hua Hin Resort & Spa

Address: 63/411 Petchkasem Rd | Moo Baan Nong Kae, T. B. Nong Kae, Hua Hin 77110, Thailand
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 144 Hotels in Hua Hin
Price Range: $111 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marrakesh Hua Hin Resort & Spa 4.5*
Number of rooms: 76
Official Description (provided by the hotel):
The Neo-Moroccan luxury beachfront boutique resort on the most beautiful and peaceful beach of Hua Hin, Thailand. ... more   less 
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