our booking through an ebookers was not as great, because the booking was not what we wanted or expected, or even described. in ebookers it was called something completely different to what the hotel calls a suite. it was very strange. Already the expectations were not happening, but I called the hotel to help us. Sun Sun ( hotel front desk manager) was extremely helpful and upgraded us. unfortunately the room had electrical issues, so one day the lights would not work, and then the other day the airconditioning was not working, and the cards would get deactivated easily, also the room was not made up before 11.30 or 12--but those are small issues when compared to the overall experience. the food was great, the environment was good, music in the evenings, and terrific staff from the pool attendants to the front desk staff. even the car attendees were great. we have travelled all over the world, and it really is not the place, because every hotel is about the same...especially 5 stars. what makes the difference is the staff. and here the staff are where it is at, and customer service is shown.
- Official Description (provided by the hotel):
- Every guests who stay at InterContinental Hua Hin Resort will receive complimentary unlimited access to Vana Nava waterpark and True Arena Sport Club with shuttle service. ... more less
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- Also Known As:
- Intercontinental Hua Hin Hotel Hua Hin