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“The pearl in Hua Hin”

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InterContinental Hua Hin Resort
Ranked #7 of 141 Hotels in Hua Hin
Certificate of Excellence
Reviewed March 1, 2013

12 nigths in Intercontinental, great resort, not too big and nicely placed with private beach, lovely pool and superb sunbeds. If you are not amazed by the fantastic resort and facilities you will2 be with the service and always smiling and helping people - the is absolutely the best 5 star we have ever visited and deserves a big THANK YOU!

The full service concept is just what you are looking for, and at Intercontinental they know what they are doing, we did not have one bad experience in 12 nights, and that's really exceptional.

Room Tip: As the main building is placed close to the road, and the suites are in the end of each floor in the...
  • Stayed: March 2013, traveled with family
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1  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this reviewResponded March 8, 2013

Dear Peter S,

Thank you very much for sharing such beautiful feedback on Tripadvisor.

I am delighted to know you had a great stay and enjoyed the room, pool and beach so much.

I would also like to thank you for the kind words in regards to the quality , efficiency and warmth of the service you received.

We all look forward to seeing you again soon

Sincerely,

Juan Losada
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed February 25, 2013

It was our second time visiting this hotel. Great room, good food, but most of all really great staffs. They always went above and beyond to help us during the whole stay. My son forgot his iPod in the room before checking out. The asst. FO manager, Khun Maprang, was so kind called us to notify about forgotten iPod. They finally manage to send it back to our home safe and sound. Will certainly recommend this hotel to anyone, and will surely return to stay at this hotel in the near future.

  • Stayed: October 2012
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Thank Att V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this reviewResponded March 8, 2013

Dear AttVira,

Thank you for returning to Intercontinental Hua Hin Resort with your
family ;it was truly a pleasure to have you back.

We are very happy to hear you enjoyed your stay and received your
items back safely.Thank you also for your kind comments about our staff,
particularly Khun Maprang; I will ensure she hears of your kind words.

We look forward to seeing you again!

Warmest regards

Juan Losada
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

We stayed at the intercontinental at the end of a 3 week trip, we spent a couple of days in Bangkok, then headed to hua hin, it is a 3 hour car journey. We spent 5 days at the resort, and loved it! Everything about the hotel is fabulous! We arrived and were taken into the club lounge to check in, the service was wonderful, the staff were so helpful. We had a club room, so could use the club lounge. Which was a lovely area, definitely worth the additional cost. Our bedroom was huge, with a balcony with a bath. The housekeeping staff cleaned the room to a really high standard. Great location, Tuk Tuk or taxi are very cheap to get around. Beach bars and massage beds on the beach are close by and there are plenty of them that are cheaper than the hotel.

The staff in the club lounge could t do enough for you, the service was top class! The food and drinks were of a good standard too!

Wonderful hotel grounds, one of the best selections at breakfast I have ever seen, not to be missed!

Loved the pool and garden areas. The staff around the pool were really helpful and again, nothing was too much trouble!

The only negative feedback I would give is that the hotel is quiet in the evenings, we ate in the hotel two of the nights we were there, I would imagine the hotel Is quiet , as its more expensive to eat and drink there than in the town or in the beach.

I would love to go and stay here again! It was a great hotel with fabulous staff.

Room Tip: Go for a club room, well worth the additional cost
  • Stayed: February 2013, traveled as a couple
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1  Thank Sally E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, di at InterContinental Hua Hin Resort, responded to this reviewResponded March 8, 2013

Dear Sally E,

Thank you for sharing your positive feedback on TripAdvisor.

We are delighted to know you had a great stay and enjoyed the Club InterContinental facilities and services on top of others.

We make a great effort to provide a friendly and consistent high standard of service
in order to meet your expectations. Therefore, we are happy
to hear we have exceeded them.

We look forward to welcoming you back soon.

Kindest Regards

Juan Losada
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2013

When going on a holiday, you want to spend it in a picturesque location without the worries of looking after the details. Intercontinental Huahin is on the money when it comes to location. The resort is definitely one of the most beautiful sights that I've been to. It's well maintained with its pristine beach and pool area and well manicured lawns. We were so excited when we arrived with the idea of spending 3 days in this resort gem. My wife and I agreed it was the right choice to pick Hua Hin over well known islands Bali or Phuket.

PROS:
- Great views
- Wonderful pool and beach area
- The sand is very fine and almost powdery... The sea water is a bit greenish though
- The food! Specifically food items from the Azure and Felicita. The food from the Thai restaurant was somewhat of a miss.

However as we spend more time in the resort, there were obvious shortcomings. The hallmark of great service is in the attention to details. Intercontinental is a five star hotel brand and you would expect that they would have great service to a "T". With Mandarin hotels, you're sure to get the same service almost everywhere. It's my 2nd time to stay in an IC hotel and frankly, there's no clear standard in terms of service:

- There were parts of the hotel where you can smell the stink of a dead rat. I would imagine they would immediately look for the source of the smell but the next day, it was still there.

- Because it's the beach, I think they should cater more by providing more toiletries (shampoos and conditioner, most especially). It was a turn-off to even call the housekeeping for these items. Imagine my wife's dismay when they even wanted to charge us 300 baht for extra shampoo and conditioner. Since when does a five star hotel "scrimp" on essential items like these??? And the least that you want your guests to feel is that they owe you something.

- The quality of food in Felicita is very superior but the service is really lacking. Some of the servers can't even comprehend English. For some reason, it's also undermanned. Prepare to wait 5-10 minutes after asking for something like water or fork. And I hate to pick on this but for the price they are charging, they should have more attention to the diner's experience: they were serving the main dish before the soup???? I'm not sure if this was the fault of the expediter or the wait staff but clearly, there was something wrong in the communication between the kitchen and the servers.

Intercontinental Hotel Hua Hin is a great place for a short holiday. It would have been perfect if not for some of the issues but I refused to be stressed in any way and so I really enjoyed this Valentines Day treat.

  • Stayed: February 2013, traveled as a couple
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16  Thank Matthew4971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this reviewResponded March 8, 2013

Dear Matthew4971,

Thank you for your detailed review about your recent experience at InterContinental Hua Hin Resort.

We are happy to know that you enjoyed your stay here and we are also very thankful for your review, same as per the feedback given upon check out.I actually sent you an email the day after to apologize for some of the comments that you had given.

We have reviewed all your points with the respective heads of department and actions to correct them have begun.

Again , thank you for staying with us.

Kind Regards

Juan Losada
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

Arrived after a rather longish drive from Bangkok but once we passed through the door into the lobby with a view to the sea it was like entering a different world of peace and calm ...
Check-in, normally not my favourite activity, was not only smooth (to be expected) but also most personal with outstanding attention and excellent recognition as Royal Ambassador. As our room was changed we were shown to around the property and then invited to the Club lounge which is a nice retreat but a little tucked away (no views of the sea). Staff at the lounge was always very, very attentive and caring, regardless whether it was hints for the location or special needs of our kids.
The very large suite was simply fantastic, offering lots of space for sleeping and lounging and the layout very thought-through (enough wardrobe and drawer space to get everything out of the way). Only draw back was that the minibar did not feature any wine selection at all, but that was quickly solved by room service. One thing to mention is the balcony offering views right over the resort to the beach ... fantastic! (Even though we didn't get to use the Jaccuzzi on the balcony!)
Breakfast and restaurant service in general provided a good selection, and we enjoyed the separated individual tables which gave a great feeling of privacy.
We and especially the kids thoroughly enjoyed the beach and pool area: easy access, lots of variety of depths and plenty of sunbeds. The beach was probably the best we experienced during our stay but did get a little busy during the day ... a good excuse to take a turn in the pool!
When finishing off the day at the fireplace near the beach, overlooking the sea we thought this couldn't get any better!
Only drawback was that the city is some 4 - 5km away but taxis are easily available and we found it well worth going there for an afternoon and evening.
While everyone was very helpful we'd like to especially thank Juan and Nancy for their attention and service ... such dedication is hard to find!
Thanks for a wonderful stay at a great resort hotel which is probably on the top of our list.

Room Tip: Any room seems fantastic ... take your choice according to the website pics
  • Stayed: January 2013, traveled with family
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1  Thank jl_hh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this reviewResponded March 8, 2013

Dear jl_hh,

Thank you for choosing to stay with us at Intercontinental Hua Hin Resort for your
family vacation.

We are immensely pleased to hear you enjoyed your stay with us, and especially
happy to hear your children enjoyed it as well. At Intercontinental Hua Hin Resort, we
aim to exceed our guest’s expectations and provide an inimitable experience.

Thank you for your kind words, I truly appreciate it, and will ensure Nancy hears your
words of gratitude as well.

We hope to see you again soon!

Warmest Regards,

Juan Losada

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

Superb resort in almost every way.
Rooms, service, outstanding food, location. I'd definitely come back. Only criticism is that some if the poolside service was a little sedentary and in our primary waiter apparently going by the name "Boy" was not especially well versed in the English language.
That aside, which amused me more than my girlfriend, a really tremendous long weekend spot.

Stayed: February 2013, traveled as a couple
Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this reviewResponded March 8, 2013

Dear Harry C,

Thank you very much for posting a review in TripAdvisor.

I am delighted to learn you had a great stay and you enjoyed the rooms, food, service and location.

At Intercontinental Hua Hin Resort, we strive to give the highest level of service to
our guests. Thank you also for your feedback regarding the pool service , a matter that we are looking into it and where some improvements are already visible.

Thanks again for staying with us and we look forward to welcome you back.

Best Regards

Juan Losada
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2013

Loved our stay at the Intercontinental Hua Hin, and thought the resort was just perfect. The pools were lovely, thought there were not quite enough lounges available! The staff was very obliging and pleasant in all areas! The restaurants were nice, though not enough snack food available around the pool, and for a light lunch. Our room and balcony were wonderful, and the bathroom was very luxurious and clean! Loved the relaxed feel and general upmarket atmosphere! Fantastic breakfast, and plenty of choice each day! Hua Hin itself is quieter than Phuket, but, there are some good restaurants in town. The staff are very willing to suggest and book any tours or restaurants you may want!
The food and beverage manager, Sebastian was terrific, and so helpful and polite! Just could not do enough to make our stay pleasant and special. All the staff were of the same high standard! Would recommend this hotel highly!!!!!

Room Tip: Look over the pool and beach if possible!
  • Stayed: January 2013, traveled as a couple
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Thank Rhonda028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this reviewResponded February 17, 2013

Dear Rhonda028,

Thank you very much for taking the time to write a review on Tripadvisor in regards to your stay at InterContinental Hua Hin Resort

We are delighted to learn that you had a wonderful stay with us.We strive to achieve outstanding hospitality and we appreciate your kind review.Thank you also for the great feedback on our team member Mr Sebastien.

We are looking forward to welcoming you back very soon. Meanhwile, many thanks and warm greetings from charming Hua Hin!

Best Regards

Juan Losada
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hua Hin Resort

Address: 33/33 Petchkasem Road | Prachuabkhirikhan, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hua Hin
#3 Business Hotel in Hua Hin
#6 Spa Hotel in Hua Hin
#6 On the Beach Hotel in Hua Hin
#7 Luxury Hotel in Hua Hin
#7 Family Hotel in Hua Hin
Price Range: $174 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hua Hin Resort 5*
Number of rooms: 158
Official Description (provided by the hotel):
Every guests who stay at InterContinental Hua Hin Resort will receive complimentary unlimited access to Vana Nava waterpark and True Arena Sport Club with shuttle service. ... more   less 
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Also Known As:
Intercontinental Hua Hin Hotel Hua Hin

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