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“Top pick regarding service, location and facilities”

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InterContinental Hua Hin Resort
Ranked #6 of 136 Hotels in Hua Hin
Certificate of Excellence
Germany
Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Top pick regarding service, location and facilities”
Reviewed February 14, 2013

Arrived after a rather longish drive from Bangkok but once we passed through the door into the lobby with a view to the sea it was like entering a different world of peace and calm ...
Check-in, normally not my favourite activity, was not only smooth (to be expected) but also most personal with outstanding attention and excellent recognition as Royal Ambassador. As our room was changed we were shown to around the property and then invited to the Club lounge which is a nice retreat but a little tucked away (no views of the sea). Staff at the lounge was always very, very attentive and caring, regardless whether it was hints for the location or special needs of our kids.
The very large suite was simply fantastic, offering lots of space for sleeping and lounging and the layout very thought-through (enough wardrobe and drawer space to get everything out of the way). Only draw back was that the minibar did not feature any wine selection at all, but that was quickly solved by room service. One thing to mention is the balcony offering views right over the resort to the beach ... fantastic! (Even though we didn't get to use the Jaccuzzi on the balcony!)
Breakfast and restaurant service in general provided a good selection, and we enjoyed the separated individual tables which gave a great feeling of privacy.
We and especially the kids thoroughly enjoyed the beach and pool area: easy access, lots of variety of depths and plenty of sunbeds. The beach was probably the best we experienced during our stay but did get a little busy during the day ... a good excuse to take a turn in the pool!
When finishing off the day at the fireplace near the beach, overlooking the sea we thought this couldn't get any better!
Only drawback was that the city is some 4 - 5km away but taxis are easily available and we found it well worth going there for an afternoon and evening.
While everyone was very helpful we'd like to especially thank Juan and Nancy for their attention and service ... such dedication is hard to find!
Thanks for a wonderful stay at a great resort hotel which is probably on the top of our list.

Room Tip: Any room seems fantastic ... take your choice according to the website pics
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jl_hh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, March 8, 2013
Dear jl_hh,

Thank you for choosing to stay with us at Intercontinental Hua Hin Resort for your
family vacation.

We are immensely pleased to hear you enjoyed your stay with us, and especially
happy to hear your children enjoyed it as well. At Intercontinental Hua Hin Resort, we
aim to exceed our guest’s expectations and provide an inimitable experience.

Thank you for your kind words, I truly appreciate it, and will ensure Nancy hears your
words of gratitude as well.

We hope to see you again soon!

Warmest Regards,

Juan Losada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (221)
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English first
Level 3 Contributor
12 reviews
10 hotel reviews
Reviewed February 12, 2013 via mobile

Superb resort in almost every way.
Rooms, service, outstanding food, location. I'd definitely come back. Only criticism is that some if the poolside service was a little sedentary and in our primary waiter apparently going by the name "Boy" was not especially well versed in the English language.
That aside, which amused me more than my girlfriend, a really tremendous long weekend spot.

Stayed February 2013, traveled as a couple
Helpful?
Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, March 8, 2013
Dear Harry C,

Thank you very much for posting a review in TripAdvisor.

I am delighted to learn you had a great stay and you enjoyed the rooms, food, service and location.

At Intercontinental Hua Hin Resort, we strive to give the highest level of service to
our guests. Thank you also for your feedback regarding the pool service , a matter that we are looking into it and where some improvements are already visible.

Thanks again for staying with us and we look forward to welcome you back.

Best Regards

Juan Losada
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
107 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 11, 2013

Loved our stay at the Intercontinental Hua Hin, and thought the resort was just perfect. The pools were lovely, thought there were not quite enough lounges available! The staff was very obliging and pleasant in all areas! The restaurants were nice, though not enough snack food available around the pool, and for a light lunch. Our room and balcony were wonderful, and the bathroom was very luxurious and clean! Loved the relaxed feel and general upmarket atmosphere! Fantastic breakfast, and plenty of choice each day! Hua Hin itself is quieter than Phuket, but, there are some good restaurants in town. The staff are very willing to suggest and book any tours or restaurants you may want!
The food and beverage manager, Sebastian was terrific, and so helpful and polite! Just could not do enough to make our stay pleasant and special. All the staff were of the same high standard! Would recommend this hotel highly!!!!!

Room Tip: Look over the pool and beach if possible!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhonda028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, February 17, 2013
Dear Rhonda028,

Thank you very much for taking the time to write a review on Tripadvisor in regards to your stay at InterContinental Hua Hin Resort

We are delighted to learn that you had a wonderful stay with us.We strive to achieve outstanding hospitality and we appreciate your kind review.Thank you also for the great feedback on our team member Mr Sebastien.

We are looking forward to welcoming you back very soon. Meanhwile, many thanks and warm greetings from charming Hua Hin!

Best Regards

Juan Losada
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
70 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 9, 2013 via mobile

LIMITED TIME FOR USING SUN LOUNGERS
Our family have been to this hotel 3times. We loved it very much, however, there is some change this time. We are now in Hua Hin & left the hotel with disappointment. The hotel is good, food are good , but the price increased 15-20% compare with last year. The most terrible thing is, the hotel start to limit the time their customer spend on the sun loungers!!! You have to stayed there & not moved, if you move or walk around over 30 mins, they are going to take away your stuffs. This is pretty ridiculous for a 5 stars hotel to doing this! Young people or families with children are not recommend.

Stayed February 2013, traveled with family
Helpful?
Thank Mandymak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Hua Hin Resort, responded to this review, February 26, 2013
Dear Mandymak,

Thank you for choosing Intercontinental Hua Hin Resort as your hotel preference. I appreciate your positive feedback on our hotel facility and food quality. However, I am sorry to hear that you felt disappointed that your experience this stay was not as enjoyable as the last time in particular with the limited time usage of sun loungers. Please accept our sincere apologies for any inconvenience it may have caused you. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. We appreciate your feedback as this is our best resource for improving guest services.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare
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Brussels
Level 5 Contributor
95 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed February 4, 2013

Upon our 4th stay in Hua Hin, spend end of January 3 nights in the Hua Hin Intercontinental hotel.
Had a nice room with pool and garden view in the main building just above the thai (hotel) restaurant. The room was of a decent size and room facilities all worked perfectly well. The bathroom was nice. The pool and garden view was very nice and we had no noisance from the thai restaurant below our room.
The garden is well kept and the pool area is nice. When crowded, it might be hard to get a stretcher but it turned out fine for us. Beach access is very easy and the beach is very nice for a beach walk (particularly PM as AM the tide of the sea made such walks a bit more difficult).
Staff, as well at the reception as in the restaurants as in the pool area was very friendly and professional.
However, upon check we were promised a fruit platter as a welcome to the hotel. The fruit platter was never delivered to the room.
As the room was not yet ready upon check in, we had lunch in the thai hotel restaurant to wait for the room to be ready. Food had a nice taste but was not warm enough. A pitty. Moreover, the food was very expensive, for sure if compared to the good restaurants downtown Hua Hin.
Replenishment of the in room bar only took place at the 3rd day of our stay. This should have been done daily.
One night had some after dinner drinks in the outside bar. The place was full of musquito's and staff was not able to remediate the issue (with citronella or burners).
So, all in all, a very nice stay but not perfect in view of the points mentionned.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thibojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, February 17, 2013
Dear Thibojo,

Thank you very much for writing a review about your recent stay at our resort.

We are delighted to read that overall you have enjoyed your stay at InterContinental Hua Hin Resort.
Thank you for the comments , all well noted. We strive to improve, continuously grow and create amazing guests experiences and memorable holidays . Your feedback will be very helpful to us.

I look forward to welcome you back .


Kindest Regards from charming Hua Hin .

Juan Losada
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level 4 Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 3, 2013

The best establishment we have stayed in ever, and we have travelled a lot. Friendly, luxurious, magical, attention to detail, helpful staff, great food - don't miss breakfast and exotic local fruit and juices! Pool and setting are fantastic. We booked 6 nights and planned to explore the local area quite a bit, but ended up staying mostly on site and relaxing. Couldn't recommend highly enough.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tony62665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, February 17, 2013
Dear tony62665,

Thank you very much for writing a positive review on Tripadvisor in regards to your recent stay at InterContinental Hua Hin Resort.

It's wonderful to read your positive feedback and we are very happy to know that you enjoyed your stay with us so much.

Once again, thank you for the review and for choosing InterContinental Hua Hin Resort for your excellent holiday experience.

Best regards from Hua Hin,

Juan Losada
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 30, 2013

Where does the seasoned travel couple go for the ultimate, unique personalized service experience? The Intercontinental in Hua Hin, Thailand wins hands down. Tremendous service from the Butler to the Bellboy, from the GM to the Chefs and groundskeepers - everyone goes out of their way to make all feel like an honored guest. Great location, great pools and beach, the best food, spotless rooms. We tried to come here the past two January's but they were sold out on dates we needed. Very lucky this time. Planning to come back from the USA each year going forward. Recognition for Platinum Royal Ambassador status with IHG hotels.

Room Tip: All rooms have unique features. Lower level has a shallow pool access from the room deck. Upper lev...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack46756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, February 17, 2013
Dear Jack46756,

Thank you very much for taking the time to write a review in regards to your stay at InterContinental Hua Hin Resort.

We are absolutely delighted to read how much you enjoyed our rooms, facilities and service.At Intercontinental Hua Hin Resort, we strive to create a memorable and lasting experience for all of our guests; we are especially happy to hear that we met and exceeded your expectations.

We look forward to seeing you back here in charming Hua Hin.

Kindest Regards,

Juan Losada
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hua Hin Resort

Property: InterContinental Hua Hin Resort
Address: 33/33 Petchkasem Road | Prachuabkhirikhan, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hua Hin
#3 Business Hotel in Hua Hin
#5 Spa Hotel in Hua Hin
#6 Luxury Hotel in Hua Hin
#6 On the Beach Hotel in Hua Hin
#7 Family Hotel in Hua Hin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Hua Hin Resort 5*
Number of rooms: 158
Official Description (provided by the hotel):
Every guests who stay at InterContinental Hua Hin Resort will receive complimentary unlimited access to Vana Nava waterpark and True Arena Sport Club with shuttle service. ... more   less 
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Also Known As:
Intercontinental Hua Hin Hotel Hua Hin

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