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“Very good indeed - but not perfect”

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InterContinental Hua Hin Resort
Ranked #6 of 136 Hotels in Hua Hin
Certificate of Excellence
Brussels
Level 5 Contributor
95 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Very good indeed - but not perfect”
Reviewed February 4, 2013

Upon our 4th stay in Hua Hin, spend end of January 3 nights in the Hua Hin Intercontinental hotel.
Had a nice room with pool and garden view in the main building just above the thai (hotel) restaurant. The room was of a decent size and room facilities all worked perfectly well. The bathroom was nice. The pool and garden view was very nice and we had no noisance from the thai restaurant below our room.
The garden is well kept and the pool area is nice. When crowded, it might be hard to get a stretcher but it turned out fine for us. Beach access is very easy and the beach is very nice for a beach walk (particularly PM as AM the tide of the sea made such walks a bit more difficult).
Staff, as well at the reception as in the restaurants as in the pool area was very friendly and professional.
However, upon check we were promised a fruit platter as a welcome to the hotel. The fruit platter was never delivered to the room.
As the room was not yet ready upon check in, we had lunch in the thai hotel restaurant to wait for the room to be ready. Food had a nice taste but was not warm enough. A pitty. Moreover, the food was very expensive, for sure if compared to the good restaurants downtown Hua Hin.
Replenishment of the in room bar only took place at the 3rd day of our stay. This should have been done daily.
One night had some after dinner drinks in the outside bar. The place was full of musquito's and staff was not able to remediate the issue (with citronella or burners).
So, all in all, a very nice stay but not perfect in view of the points mentionned.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thibojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, February 17, 2013
Dear Thibojo,

Thank you very much for writing a review about your recent stay at our resort.

We are delighted to read that overall you have enjoyed your stay at InterContinental Hua Hin Resort.
Thank you for the comments , all well noted. We strive to improve, continuously grow and create amazing guests experiences and memorable holidays . Your feedback will be very helpful to us.

I look forward to welcome you back .


Kindest Regards from charming Hua Hin .

Juan Losada
Director of Guest Services
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Canberra
Level 4 Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 3, 2013

The best establishment we have stayed in ever, and we have travelled a lot. Friendly, luxurious, magical, attention to detail, helpful staff, great food - don't miss breakfast and exotic local fruit and juices! Pool and setting are fantastic. We booked 6 nights and planned to explore the local area quite a bit, but ended up staying mostly on site and relaxing. Couldn't recommend highly enough.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tony62665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, February 17, 2013
Dear tony62665,

Thank you very much for writing a positive review on Tripadvisor in regards to your recent stay at InterContinental Hua Hin Resort.

It's wonderful to read your positive feedback and we are very happy to know that you enjoyed your stay with us so much.

Once again, thank you for the review and for choosing InterContinental Hua Hin Resort for your excellent holiday experience.

Best regards from Hua Hin,

Juan Losada
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 30, 2013

Where does the seasoned travel couple go for the ultimate, unique personalized service experience? The Intercontinental in Hua Hin, Thailand wins hands down. Tremendous service from the Butler to the Bellboy, from the GM to the Chefs and groundskeepers - everyone goes out of their way to make all feel like an honored guest. Great location, great pools and beach, the best food, spotless rooms. We tried to come here the past two January's but they were sold out on dates we needed. Very lucky this time. Planning to come back from the USA each year going forward. Recognition for Platinum Royal Ambassador status with IHG hotels.

Room Tip: All rooms have unique features. Lower level has a shallow pool access from the room deck. Upper lev...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack46756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, February 17, 2013
Dear Jack46756,

Thank you very much for taking the time to write a review in regards to your stay at InterContinental Hua Hin Resort.

We are absolutely delighted to read how much you enjoyed our rooms, facilities and service.At Intercontinental Hua Hin Resort, we strive to create a memorable and lasting experience for all of our guests; we are especially happy to hear that we met and exceeded your expectations.

We look forward to seeing you back here in charming Hua Hin.

Kindest Regards,

Juan Losada
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk
Level 4 Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 30, 2013

We stayed for five days at this beautiful resort hotel. As others have mentioned this is a small resort with only 126 rooms but it is beautifully laid out with marvellous swimming pools. The pools go all the way down to the beach, which is gorgeous. Swimming is fine with shallow water extending for forty yards or so into the sea. Although a sophisticated hotel there are excellent facilities for young children.
Perhaps because the hotel is smaller than some others, the management and staff are exceptionally attentive, none more so than Jan Losada, the Director of Guest Services.
There are three excellent restaurants for fine dining. They are good value for money by European standards but cheaper food can be found in town.
Taxis into the centre of Hua Hin or the night market cost about £2 and are readily available.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timspurrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, February 13, 2013
Dear timspurrier,

Thank you very much for taking the time to write a review in regards to your recent stay at InterContinental Hua Hin Resort.

We are extremely pleased to read your positive feedback. It's our aim to create great experiences and it's wonderful to read how much you enjoyed your stay.

Thank you also for the personal recognition.

We all look forward to welcoming you back

Kindest Regards

Juan Losada
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 29, 2013

We only had a short stay here but wished we could have stayed forever!
The hotel itself is everything you would expect from an Intercontinental Resort, however what makes this place special is the service. From the minute you drive in everything is taken care of - Juan Losada and Jason Byoung -Do Min (Club Service Manager) you're doing a great job!!

Room Tip: Club room, with the hot tub on the balcony.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GadgetB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, February 13, 2013
Dear Gadget B,

Thank you very much for your review on Tripadvisor.

We are thrilled to hear that you had a magnificent stay with us. At InterContinental Hua Hin Resort we strive to create an amazing experience with consistency in the highest standards.

Thank you also for the recognition, your comments are highly appreciated.

We all look forward to welcoming you back. Meanwhile, very best wishes from charming Hua Hin.

Juan Losada
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
perth
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 26, 2013

If we could chose three words to describe this hotel it would be FABULOUS. FABULOUS, FABULOUS.!!!
Have just returned from a 7 night stay at this hotel and our only regret is that it wasn't long enough.!! Located in a beautiful part of Hua Hin this is not a big property just 126 rooms, hence the ambience is quiet and intimate.The architecture, landscaping, and pool design is superb.There are three restaurants. Thai, Italian, Seafood. We tried them all. Excellent. We booked a Club Terrace Room, which was lovely.
Congratulations Juan Losada (director of guest services) for bringing on board Jason Byoung -Do Min (manager of the Club services)who together with his charming staff made our CLUB experrience so enjoyable.
In our opinion this is the best hotel in Hua Hin.

Room Tip: Pool terracce rooms are on the ground floor. No stairs or lifts.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank paul b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, February 12, 2013
Dear Paul b,

Thank you very much for writing such a positive review on Tripadvisor in regards to your stay at InterContinental Hua Hin Resort.

We are very happy to know that you enjoyed your stay with us. Also thank you very much for the recognition.

Guests arrive with their own unique expectations and we are delighted to learn that we have not only met them but exceeded.

We all look forward to welcoming you back.

Kindest Regards

Juan Losada
Director of Guest Services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level 5 Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 24, 2013

Intercontinental Hotel and Resort
33/33, Petchkasem Road, Prachuabkhirikhan, Hua Hin 77110, THAILAND

This was the first time we had stayed at this resort. On arrival we were surprised at how small the complete area was compared with other resorts which we have visited, however the comparative smallness of the resort was more than compensated for by the quality of the services which we enjoyed during our stay.

Our room was a good size, well-appointed, clean and included a balcony with a view over the grounds and swimming pool to The Gulf of Thailand. Apart from the pool and grass area the outdoor space has been used imaginatively, a number of small quiet areas having been set up with tables/chairs surrounded by trees and other green foliage - ideal for having a snack, reading or just generally chilling out.

My wife has a severe gluten intolerance and when the Executive Chef was informed, he bent over backwards to ensure that she had meals which were safe for her. Here are some examples of the service which she received. (1) When we came down for breakfast each morning, one of the staff had already been detailed to ask what she would like for breakfast e.g. if it was an Asian noodle dish, the noodles were made from rice flour (He also ordered gluten-free flour and pasta from Bangkok). Also, the Chef was on hand to give advice. (2) On the first evening , she had ordered a deep fried soft cheese appetiser and when it arrived the coating had been prepared with wheat flour. The chef took it back to the kitchen and in a short space of time the dish had been re-done with a coating made from coconut flour - my wife said it was wonderful. (3) On another evening he prepared a special pizza with a gluten-free base. Overall, we cannot praise the Executive Chef and the restaurant staff too highly - this was 6* service!

Restaurants
The breakfast buffet was up to the standard one would expect from such a hotel. Items covered a wide range of Western and Asian dishes.
The Pool Bar menu had a good range of Western and Asian light lunch items plus soft and alcoholic drinks.

We ate in the resort’s three restaurants in the evenings.

Pirom (Thai restaurant) - wide range of Thai food - very good
Felicita (Italian trattoria) - also very good, the Angus beef dish was outstanding!,
Azure Beach restaurant - the soft shell crab was good, seared tuna (slightly overcooked) was good and prawns were OK but nothing to write home about.

To summarise, the whole hotel experience was excellent and we have no hesitation in recommending a stay at this resort. We certainly hope to pay a return visit.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bloggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanLosada, Director of Guest Services at InterContinental Hua Hin Resort, responded to this review, February 12, 2013
Dear blogoo,

Thank you very much for taking the time to share your feedback on TripAdvisor.

We are very happy to hear you enjoyed your holiday with us so much. At InterContinental Hua Hin Resort, we have set the highest standards of service, combined with great rooms, facilities and in the best location.

Thank you also for recognizing the personalized service delivered by our staff and particularly by our Executive Chef , Mr Patrick Fournes. Every guest has different needs and expectations, and we are committed to continuously delivering a unique and tailored experience .

We are looking forward to welcoming you back in the near future.
Best wishes and friendly regards from Charming Hua Hin!

Juan Losada
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hua Hin Resort

Property: InterContinental Hua Hin Resort
Address: 33/33 Petchkasem Road | Prachuabkhirikhan, Hua Hin 77110, Thailand
Phone Number:
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Hua Hin
#3 Romantic Hotel in Hua Hin
#5 Spa Hotel in Hua Hin
#6 On the Beach Hotel in Hua Hin
#6 Luxury Hotel in Hua Hin
#7 Family Hotel in Hua Hin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Hua Hin Resort 5*
Number of rooms: 158
Official Description (provided by the hotel):
Every guests who stay at InterContinental Hua Hin Resort will receive complimentary unlimited access to Vana Nava waterpark and True Arena Sport Club with shuttle service. ... more   less 
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Also Known As:
Intercontinental Hua Hin Hotel Hua Hin

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