My friend and I came here for a weekend getaway as a break from being mommies 24/7. Though we love kids in general, it was tough finding that there were about 3 Thai families staying the same weekend and the children mostly had little regard for our desire to read by the pool (all one depth, so they could have played at other end instead of splashing us). Nothing the hotel can really do about that - but this may mean the Mantra Resort is known among the Thais as a great place for families.
My lower rating is solely based on the service at Mantra. Maybe I'm being a Foolish Farang (foreigner) for expecting better English skills in Thailand, but the English levels were abysmal among almost all staff (I only came across one lady that spoke enough English to communicate with us).
I had to ask twice the first afternoon for someone to come to the pool-side bar for drinks - and we waited over 20 minutes after the first request. The second afternoon was a different bar tender and the drinks were not good (I did ask to exchange a Bloody Mary that was not drinkable for something else - they gave us a new drink for free). After the first day of not feeling much welcome (not that they were rude, but it I can see why it is this way in light of little to no English speaking skills), we rarely asked for anything else. I would summarize it by saying they were not skilled to anticipate needs. To me, this means it is very much a Thai-run resort. They have to go through special training in order to think or plan ahead. (This is not a put-down to Thais. It's just how they think as a result of their culture. It's not wrong - just different and therefore frustrating if you are not of this culture.) Another example of this is not having pool towels out and not putting up the umbrellas until asked to do so (well -- until they saw us poorly attempting to do it ourselves and then finally came and did it). Items should be restocked in the mornings and umbrellas up before the sun pops up over the building. There were also only 2 small tables out for the 8 or so chairs - I like to put my things next to me when I'm wet and not on the chair with me. It sounds picky, but I notice stuff like that -- like trash mixed in w/ the towels (b/c there is no trash can) and the ash tray not being emptied after they came to clean the room.
They would not allow a 2nd key for our room - which was inconvenient since we were not looking to do everything together that weekend.
These things don't make my stay miserable, but they also don't make me feel noticed or that there is concern for the small needs of the customers.
We had breakfast included. A very small buffet, but your eggs (or rice soup / fried rice) are ordered separately and you only get one (which was enough). We loved the potatoes the first morning and when we asked the 2nd morning for them (they were not out), they did bring us each a small plate of them.
A few notes: there is construction (and we were right on the corner -- so right next to it), but you can only hear it when you're outside. The balcony doors block the noise very nicely. Since the room key turns on your electricity and the refrigerator needs said electricity, none of our drinks (mostly water) we purchased from 7/11 stayed cold and the yogurt went bad. You get one, small, free bottle of water a day - which is not enough and many people like their water cold -- not going to happen except maybe in the morning after the fridge has been on all night.
If you walk about 5 min to the main street, there are a few shops -- one is a spa and it was >wonderful!< and cheaper than Mantra (not that we ever saw a spa or the 2nd restaurant that is supposed to be there somewhere -- if you close it down due to low-season then just say so when we get there, "Because it is low season, our ___ Restaurant and the spa are closed, but you can still enjoy......." again - low English restricts this possibility).
You can also walk down that same main street, but to the left, and cross it to eat at Papa John restaurant. I will review that place separately on Tripadvisor, but it was really good.
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- Also Known As:
- Mantra Hotel Hua Hin