My stay on 5-8 Oct and altogether we have 10 ppls. We can say that, the front desk staffs ruined our holidays and we won't be back in future.
This hotel was amazing for my first impression. Incredible decor and wonderful environment. Unfortunately, after check in in the front desk, all of my fds were doubt that the front desk staffs didn't have any training before. Of course, we didn't complain on our first day of our trip.
The most ridicolous things happened on the second day, we decided to have the pool side BBQ service on the third day. So we pre-booked the service in the morning time in the reception. The receptionist wrote down a memo for the details and asked me to sign for confirmation. We double check the details, sign it back and the front desk told me they will set up the equipments tomorrow. We all look forward to the BBQ.
We swam in the pool till 4pm and suddenly saw some staffs were setting up the equipment for BBQ. We was wondering and told them the BBQ time is tomorrow but not today. They were shocked and asked if we can change to today as they all prepared After discussed, we changed our schedule because we don't wanna waste the food. Due to the BBQ start at 8 so we went to the downtown to buy some beers. We went back to hotel at 8:15 ad saw all the settings were gone. No food and no equipments. So we called to the front desk for asking the reason. But their replied was let us totally disapointed. We told the staffs what we happened in the afternoon and they just replied all the changing should inform the front desk and now the kitchen is closed. So no more BBQ can be provided. All the mistakes were from their poor arrangement and communication. The changing was because their staffs asked if we could do that. They were impolite and we were terribly angry. We went to the front desk for the explaination. Of course, they denied the request was from their staffs and sounds why we were so unreasonable. They didn't apologize and only replied they have to check the CCTV. What kind of service!!??!?? We requested a vehicle to downtown have dinner. And they request us to back within one and half hour because their default schedule. It's their fault but still restrict our time. OMG!!!!!!!! Of course they didn't reply anything until we left.
The only comment: the worst hotel I ever met.......
- Official Description (provided by the hotel):
- Resort, retreat, rewards. Banyan The Resort is located minutes from the centre of Hua Hin town and is the ideal holiday destination for families, couples and golfers. It is the preferred resort at weekends by residents living in Bangkok and nearby cities. The Resort has been voted amongst being one of the best golf resorts in South East Asia. Set in a beautiful landscaped environment and complimented by world-class facilities, the idyllic resort comprises of luxurious two and one bedroom villas, tropical gardens, infinite swimming pools, recreation, spa, fitness and 5 star dining venues serving Thai and International cuisine. The Resort offers golfers a courtesy shuttle service to the golf club and offers preferred rates to play the course. ... more less
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- Also Known As:
- Banyan Resort And Golf
- Banyan Resort & Golf Hotel Hua Hin