Booked a deluxe room. The room was neither deluxe nor quiet. Quite frankly, we feel that we were deceived as the hotel had an obligation to advise of the ongoing construction activity.(See picture) It looks like the work will continue for some time.
This hotel is comprised of 2 buildings. Building 1 is the main building and building 2 is the adjacent building which you get to by walking down what we called the corridor of despair. This narrow corridor made it difficult if two people were walking in opposite direction with bags, as one would have to back up to allow the other to pass. This corridor is on the side of the pool. We did not use the pool, but the comments made by others appear accurate (see photos). The 2nd building is adjacent to another structure undergoing renovation/demolition/construction such that the walls started to resonate with pounding at approx 7:30 am when we were there. The large crane was in operation most of the day and was loud. Construction personnel were often shouting and the staff maintenance personnel also picked the area at the far end of the building to have their smoke breaks and chat time. Neither a relaxing nor quiet area to be. The parking area with the noise of the vehicles didn't help matters.
Housekeeping was not that good, as there was literally an inch of dust on the glass shelf that is over the minibar and cabinet area. The breakfast was bland and more often than not cold or so overcooked as to be unpalatable. I don't think that discouraged some of the guests as they looked to be loading their plates up, so I guess some people liked the fare. We thought the first breakfast experience was an off day and tried again the next day, settling for coffee. Unfortunately,the nasty instant coffee was enough for us and we gave the included meal a pass for the remainder of our visit.
This hotel seems to be directed at first time European package tour visitors who have no experience in Thailand. I would be surprised if the hotel attracts many repeat customers as there are much better options available. The location wasn't that bad, but it is somewhat inconvenient to get to the beach and to the major food areas. Yes, it is close to the KFC, and McDonalds, but we prefer to eat the local food and one had to walk a good 15-20 minutes to get away from the hotel to find it. This hotel has so much potential, but it seems that there is no visible management presence.
Reception was not friendly and it was if they were doing us a favour by letting us stay in one of their noisy dirty rooms. I cannot offer anything positive to say about this hotel except to say that the high point was checking out. We would have left earlier but we had prepaid for the room. I won't be coming back.