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“Very bad experience”

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Asara Villa & Suite
Ranked #19 of 136 Hotels in Hua Hin
Certificate of Excellence
Hongkong
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very bad experience”
Reviewed April 3, 2014

After breakfast, when we want to check out, we was stealing money in our room, lost 8000 baht, and hotel staff not helpful, we will not come again, and we will tell my friend will not come to your brand!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Supreme617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASVS, General Manager at Asara Villa & Suite, responded to this review, August 13, 2014
Dear Supreme617,

Thank you for taking the time to submit a review about our resort. On behalf of the resort, I would like to express our sincere apologies about the unfortunate situation you experienced during your stay. I will let the guest service staff know to be more attentive in dealing with guest incidents.

We investigate thoroughly and take our employee conduct and code of ethics very seriously here at Asara in order to make sure that the security of our guests and their valuables is of high priority. If you would like to discuss further about the incident you experienced, please email me personally at gm@asaravillaandsuite.com.

Once again thank you for reviewing us, I do hope we have the opportunity to welcome you back in the future.

Best regards,

Preecha Yarangwong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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497 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
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English first
Bangkok, Krung Thep, Thailand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 22, 2014 via mobile

I was stayed for 2 night with pool villa#124,
Good point;
1. excellent bedroom and out door view
2. Great for listener, can connect the ipod/ iphone in room for favorite song.
3. main pool, sea view and beach condition are great. 4. Staff are friendly and alway smile.
5. Good choice for rain shower in out door (there are bath & shower in room)

Bad;
1.pool in villa is too small, water not so clear, cool and not circulate.

2. A lot of mosquito made us trouble to stay out door in night time.
3. Breakfast line is not so much choice and average taste (compare to Evason as i ever visit in the same period last year).
4. TV program too less and not clear for signal, alway interrupt.
Recommend;
1. Sea view villa or villa#10x must be greater than #11x
2. Lunch outside is better

Stayed March 2014, traveled as a couple
Helpful?
Thank Jitmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
177 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed March 10, 2014

It takes a while to get to Asara Villa & Suite from Bangkok, which can be tiring after a long flight but the journey is not particulalry unpleasant. On arrival we were warmly greeted and were upgraded, which was a lovely surprise.

Our room was excellent - two big beds, cool outdoor bed, nice lounge area and a lovely bathroom, with oudoor and indoor showers. Our room was always clean and tidy and the towels were replaced regularly.

The outdoor areas are very well done and it's nice that the hotel is not a high-rise, like many of its local competitors. Two big pool areas, good loungers and gardens are maybe let down a bit by tired beach towels.

The staff were always very friendly, though there was varying English-language ability, with any confusion met with good humour (which should be considered in the context of our derisory attempts at Thai...).

Hua Hin itself is nothing to write home about. It's a bit "trippy", with standard holiday-suited restaurants, which generally lacked imagination and/or class. The beach and the coast are nice, but it's not snorkelling or diving territory, which is a shame - we took a 300km trip to Koh Thalu to see some good fish action.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnRPearson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 27, 2014

Stayed with my three children in a pool villa. Pool water was not clear and grout on pool floor stained the bottom of our feet took days to get off. Breakfast was very good and staff very helpful.
We go to Hua Hin for the beach so was a little disappointed that there was not much of a beach at this location we ended up driving to the south end of Hua Hin. Bring mosquito repellent as the villa was swarming with them. Villa was not cheap and expected better. If you don't drive a fancy car don't expect a car park space close to reception as security tell you to park further down. Not good.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 21, 2014 via mobile

A wonderful hotel which feels like paradise once inside the complex. It is a longish journey from Bangkok airport but do not let this put you off, I don't travel well, but it was well worth it. Despite the hotel being on a main road (like most Hua Hin hotels) once you are on the complex you are in paradise. We were initially in a standard room which was lovely, outside shower etc but we could hear local building works. After speaking to guest relations we were upgraded free of charge to a pool villa which was wonderful and we could not hear anything except for nature. I would recommend booking this room type.

The staff were great, so helpful and kind. Breakfast was great, as was all of the food, but food in general is a bit expensive. We ate out every night and got lunch most of the time from the Macro over the road from the complex.

Hua Hin itself is fab, a big town/city feel 10minutes from the hotel (free shuttle bus or £4 taxi/tuk tuk). We wondered around the night market and town most nights finding wonderful food and great bars. Don't miss the Thai massage either (£5 for an hour, and cheaper than a cocktail or two!) we really liked the Pink Lotus just down from the clock tower.

We will definitely be back! We loved Hua Hin and the Asara. We spent our last two days in Bangkok, don't bother, enjoy paradise before going home rather than a busy, polluted city.

Stayed February 2014, traveled as a couple
Helpful?
Thank iloveholidays2103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uga, Spain
Level Contributor
503 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 394 helpful votes
Reviewed February 20, 2014

This place made me feel very special. From the expensive price per room to the exclusiveness of the venue you can be assured that its very different from many other options. Staff here are excellent and speak good enough English to cater to any needs you might have.

I would stay here again at a lower price. Not willing to pay over $250 per night again.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank whitepointer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
82 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed December 31, 2013

If you expect a lovely 2 hour drive from Bangkok, through undulating scenery, be warned. It took us 5 gruelling hours from the airport , through built up areas the whole way.
This is not Asara's fault.Neither is the fact that there is a 6 lane highway behind the resort and beach which only appears at low tide. These issues affect all Hua Hin resorts.However, Travellors should be warned about this.
Asara is beautifully designed, has great, spacious rooms , good food and, as with most Thai resorts, friendly,obliging staff. The landscaping is amazing but we couldn't ignore the surroundings, no matter how hard we tried.
We checked out early and headed south, away from the overdevelopment of Hua Hin.

Room Tip: We would suggest a room rather than a pool villa. The rooms are beautifully spacious and zen and are...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Roger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Asara Villa & Suite

Property: Asara Villa & Suite
Address: 53 Hua Hin Soi 5, Hua Hin 77110, Thailand
Location: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Top resorts Hotel in Hua Hin
#15 On the Beach Hotel in Hua Hin
#16 Romantic Hotel in Hua Hin
#16 Spa Hotel in Hua Hin
#19 Luxury Hotel in Hua Hin
#19 Family Hotel in Hua Hin
Price Range (Based on Average Rates): $
Hotel Class:5 star — Asara Villa & Suite 5*
Number of rooms: 96
Official Description (provided by the hotel):
Asara Villa & Suite is the first of its kind to feature beach-front only Pool Villas and Suite rooms. Only 7 minutes from Hua Hin downtown, this exclusive private beach is an ideal location that combines convenience and privacy with 52 Pool Villas and 44 Suites, reflecting timelessness of the nature beauty, intimacy and comfort. Awards The Global Winner: Luxury Suite Hotel" by the World Luxury Hotel Awards™ in recognition of unsurpassed facilities and services at the World Luxury Hotel Awards 2010. Asara Villa & Suite is proud to have received the highest honor of being listed among the "Gold Class Green Hotels of 2009". "Gold Nugget Award Winning for 2008, honor in Best Architectural Design and Land Use Planning for International Project." ... more   less 
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Also Known As:
Asara Villa Hotel Hua Hin
Asara Villa And Suite
Asara Hotel Hua Hin
Asara Hotel Suite

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