I have no complaint at all about this hotel ... right from checked in, we arrived very early at 9am ... so they kept our bags first ... and let us in at around 12pm. The ever smiling friendly staff, the city tour, the spacious clean room, the room facilities ... right until we left the hotel ...every thing is perfect . Highly recomended!!!!
I just check in today but I can’t wait to comment this hotel.
1) Not accept credit card as a secure deposit
2) There have a sofa bed in the room which can sleep up to 3 person but if the third person ya adult than hotel insist to charge you extra bed money
3) aircond is leaking even hotel itself knew about it but still let me check in the room. They will come to your room after u found aircond is leaking n tell u not lower than 21 degree..
4) furniture very old, front desk counter staff attitude problem
I am going with my family members with a total number of 6 persons. This is why I chose 3 persons room and it gave me this deluxe room (one king size bed and one sofa bed and the maximum capacity are 3 adults as you can see from the photo attached). When we check in, the receptionist told us that we have to pay for the extra beds, which cost us another total 800thb. We curious them what the sofa BED for? They replied us 'For sitting'. What?! Moreover, website showed that it is city view, but the rooms we have are facing the backstreet.
During the check out, the hotel claim us that we smoke in the room just because of they smell the smell of smoke in the room. But in fact, we are not smokers! (I am not sure is it we hanging around outside and the peoples smoking around us or its because of we just have bbq buffet from outside so that the smell can't get rid of our clothes.) They insist we smoke in the room and want to fine us 2000thb and deposit RM100. We wanted to contact their management or manager, but the lady not willing to help us to call their manager. In the meanwhile, our pick up van is waiting for us at outside. They are trying to drag our time. The receptionist ask us to call Agoda about this smoking case and the room type case as well. We request to borrow their phone to call, but the lady replied us : 'CALL BY YOURSELF!'. What a 'good hospitality service' provided by THE BED HOTEL Hatyai to foreign tourists!. We even called to tourist police to seek help.
Think twice before you book this hotel! Looking nice at the designs, but worst at the receptionists.
However, thumbs-up for the bellman.
Staff super friendly.
Super kind
Super fluent in many language China melayu inggeris semua they know bah
Spacious
clean and new looking
Modern design , not like those old old design one
Bed also comfortable won't too hard
The floor is clean
Bad point is the lighting a little dim
We stayed for 3nights, if you say The Bed to any tuktuk driver, they know where it is(: it's super easy to find food nearby, especially if you are looking for halal food - just 2 lanes down! Its about 7-10mins away from the night market & Lee Gardens Plaza. The room is clean & comfortable, however if you are a light sleeper, you will easily get awoken by others who are coming back late since the walls are thin.
