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“Location at it best” 3 of 5 bubbles
Review of The Regency Hotel Hatyai

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The Regency Hotel Hatyai
Ranked #65 of 86 Hotels in Hat Yai
Penang
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Location at it best”
3 of 5 bubbles Reviewed August 30, 2013 via mobile

We booked 3 rooms @1330bht/night/room.Room was very simple n can be considered clean for not so new hotel in Hatyai.Hv a look at newer hotel bofere booking this.Nothing much to say just the good location.3 new hotel nearby which looks better.For the price we pay we can get 2 good room somewhere else.So you can decide.Upon c/out we hv to pay for a "lost" face towel which was not given on the 2nd day when they clean the room.Since we have no proof and in hurry we have to pay 250bht for a lousy old towel which is not worth to take as souvenir.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank unifiedone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    2
    18
    30
    23
    50
See reviews for
41
19
6
7
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Thai first
  • Any
English first
Chiang Mai, Chiang Mai, Thailand
1 review
2 of 5 bubbles Reviewed July 28, 2013

We paid for the breakfast upfront. It is supposed to be served from 6.00 - 10.00 o'clock.

We arrived at 09:15. So well in time. Everything left was cold, and most was out of stock. Yet the waiter came up to us asking for our "coupons". I said I had them but that he would not get them unless he served me a proper breakfast. It took him a while to say yes. And after I gave him the coupons, we did not see him again.

We asked someone else to get us some fried eggs. They did. But the fried eggs were cold. They obviously got them from somewhere else.

I complained to the hotel management but they did not even went to look.

The hotelrooms are reasonible but certainly not as good as the outside and lobby of the hotel would expect. So check the rooms before you check in. We didn't because at the time we were tired and the lobby of the hotel looked good.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Frans M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hat Yai hotels

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed June 25, 2013

First...this hotel located at the centre of Hatyai City! Surrounded by lots of business area. Very good spot if you want to do shopping. Nice place for shopperholic!

This hotel offer nice room for my family. Can add beds with a minimum charge. The service are good and superb fast.

The hotel lobby was awesome and the staffs are very polite and very helpfull even the security guard also very nice to me and my family.

Lots of Halal Food restaurant around the hotel if you are muslim.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank kakikujalanjalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sri Jayawardenepura, Sri Lanka
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed June 9, 2013

The location attracted us. Regency supposes to be a 3 star ranking hotel. The front desk was annoying. They don’t seem to understand simple English. They expect all guests to accommodate their language. They show their tantrums to guests for not understanding what they are trying to say. Even the streets stalls, taxi drivers, restaurants and people on the streets could communicate better with the foreigners but not the hotel staffs.

We managed to book 2 nights twin sharing room. The corridors were stinking on the way to our room. The room was even worst. Bed sheets were obviously not changed. The walls and the bathroom were dirty. We request to change our room.

They gave us an average room again with a dirty bathroom. The mirror was so dirty we could not see our face clearly. We had to use the toilet tissue to wipe out the dirt ourselves. There was no exhaust fan in the bathroom.

The shower was a junk called a shower for name sake. It was so old and rusty. We couldn’t adjust the pressure, it was pricking the skin. The plumber came in just to please us that he attended our call. There was no difference after he left. We had to tolerate two days having painful shower.

It was sleepless nights as we could hear the next rooms and the room above us flushing the toilet.

The hotel is basically run down inside. Only the outside, reception and the launch hall attracts the guests. The rooms are worst than a budget hotel for the rate they charge! No effort to change some minor things in the rooms and shower to please their guests, instead the guests turns out making public complaints out of frustration for worthless costs!

The website is all fake and misleading!

Room Tip: It doesn't matter if the view is good or bad or sunny in the day time. All rooms are run down an...
See more room tips
  • Stayed June 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank wwadventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
73 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed April 9, 2013

The only thing I like about this hotel is location. It is in the middle of the town, once you walk out of the hotel, you are right in the centre. I don't care about anything else because I hardly stay in the room.

  • Stayed April 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Elyysa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed February 24, 2013 via mobile

Stay two nites in the hotel, not very clean and limited toiletries inside the bath room . They don have hair dryer, and not even one! After call to receptionist to borrow was told they don have hair dryer in the hotel!

Location is good however nearby have better hotel with similar price .

Next to le garden hotel, when take tuk tuk (20 baht per person) u need mention le garden then easier for u to reach regency hotel as le garden is more famous in local.

  • Stayed January 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Vivien w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed January 30, 2013

Stayed 2 days on 26/1/2013 and 27/1/2013. Found the location to be great!
It is right in town near Lee Garden Shopping and eateries. However, Front desk
staff are not courteous and do not speak English. We had to change room
when we discovered the air cond was not working and was given a room with
cigarette smell. Although we complained, they said they were fully booked
but the Bellboy was obliging and he offered to spray the room with air freshener.
Did not patronise the food & beverage outlet as we opt to explore hatyai town.
The plus point is the location which is so convenient and we could just walk
to get to the shops.
Food here is pretty expensive and cleanliness is not placed a priority. However,
we enjoyed drinking beer as it is really cheap and massages are cheap too.
Overall, our trip was enjoyable as shopping here is great. T shirts are of
good quality and we could buy souvenirs and foodstuff which are aplenty.
The thais are quite honest people and do not shortchange their customers.

Room Tip: Ask for the new wing, the rooms here are upgraded. The old wing/block is teriible.
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank TerminaTERrrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Regency Hotel Hatyai

Property: The Regency Hotel Hatyai
Address: 23 Prachathipat Road, Songkhla, Hat Yai 90110, Thailand
Location: Thailand > Songkhla Province > Hat Yai
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #65 of 86 Hotels in Hat Yai
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Regency Hotel Hatyai 3*
Number of rooms: 436
Reservation Options:
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Also Known As:
Regency Hotel Hat Yai

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